New OS and DT -- broken Season Passes!!!

Discussion in 'TiVo Coffee House - TiVo Discussion' started by natallica, Oct 9, 2007.

  1. Oct 9, 2007 #1 of 48
    natallica

    natallica Member

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    Jan 10, 2005
    Fairfax, VA
    Does anyone else have this issue?

    I have Cox cable and I have one set of channels for the digital tuner and a limited set (some with different channel numbers from the digital ones) for the analog one.

    I had setup a bunch of Season Passes for shows. It used to be that if I had 2 shows to record at the same time on different channels, Tivo would be able to record without issues and record one of the shows on an analog channel if needed. However, as of this OS update, it sees that I have 2 shows to record and doesn't want to record one of them on the analog channel. It seems that I'll have to make new Season Passes and select which show will always record analog so there's no conflict!!!

    Please tell me there's a hidden option in the new OS that will let me have things working as before!?!?!

    -- N
     
  2. Oct 9, 2007 #2 of 48
    NJ_HB

    NJ_HB TiVo/MCE/PSP

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    Mar 21, 2007
    Piscataway,...
    I have Raritan Cablevision and the exact problem you are having. TiVo used to be able to logically juggle the tuners and now its just confused. I hope this is an important enough issue so that its corrected sooner than later.
     
  3. Oct 9, 2007 #3 of 48
    tothebeat

    tothebeat New Member

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    Sep 9, 2002
    St. Louis, MO
    I've got the same thing with Charter in St. Louis. I went through the To Do list and fixed the episodes for this week, but I'm hoping for something that will fix this.
     
  4. Oct 9, 2007 #4 of 48
    natallica

    natallica Member

    83
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    Jan 10, 2005
    Fairfax, VA
    Just an update. Called Tivo support tonight and I'm the first to report the issue so I'm not sure that they believe it's an issue. If those who also have this issue could call in and report this, that would be super!

    :)

    -- N
     
  5. Oct 9, 2007 #5 of 48
    natallica

    natallica Member

    83
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    Jan 10, 2005
    Fairfax, VA
    Awesome! Just talked to Level 2 support. They said that we have to wipe out all of our season passes and select which tuner to have it always record on -- digital or analog. So I would literally have to map out what shows could potentially conflict and choose a tuner. I told the support guy that this is a big issue and that the Tivo should be able to juggle the tuners itself -- like it could until this update.

    He then hung up on me!!!

    Why are we paying for this level of service?

    -- N
     
  6. milo

    milo New Member

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    Feb 15, 2002
    Atlanta, GA
    Just noticed this but last night. I only use the cable box for premium channels, but this is a really nasty bug.
     
  7. Ruth

    Ruth Well-Known Member

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    Jul 31, 2001
    Anchorage,...
    Wait, what? That sounds like a horrible bug, and doesn't it kind of defeat the purpose of having the dual tuner functionality? Automatic conflict resolution is like the entire point.

    Also, I am not sure I am understanding the solution you're talking about. So you have to delete and re-make your SPs, I understand that part. But I don't understand the part about telling it which tuner to use. How do you do that? When I set up a SP on my DT there is nothing about picking a tuner, just the show and channel. How does the user control that?

    Now I want to run home and check my DT! How did you know you were having this problem? Just things missing in the do do list?
     
  8. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

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    Jul 26, 2005
    Woodside, CA
    Can those of you affected please go into your Channel List to see if your analog channels are checked on for "cable", "box" or both? The default setting for the duplicated listings of analog channels is supposed to be "cable".
     
  9. natallica

    natallica Member

    83
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    Jan 10, 2005
    Fairfax, VA
    Hi Jerry! Thanks for getting involved!

    Okay. I have Cox cable in Fairfax, VA. What we have is the digital tuner is the digital channel set and the analog is their "cable-ready" set. *Some* of the channels have the same channel number for both the analog and digital tuner, but some (like the major networks) do not.

    For instance, my WB is:

    Chan. 33 - Analog
    Chan. 3 - Digital

    Under Settings->Channels->Channel List I have selected the channels I care about in both digital and analog flavors.

    Is this what you were asking?

    Thanks again...

    -- N
     
  10. natallica

    natallica Member

    83
    1
    Jan 10, 2005
    Fairfax, VA
    Heya -

    I noticed a big old list of shows at the end of my to-do list that had no episodes scheduled to record and then went back and realized what was happening.

    Now, if I go and look for a show by title, it will come up twice and I'm guessing that once is for the analog tuner and the other for the digital tuner. I *cannot* tell from looking at each version which tuner it's referring to unless it's one of the channels on my cable system that has a different channel number for the analog and digital tuners.

    I'm thinking that I could probably re-do all of my Season Passes by strategically choosing which one of these listed versions to record and, therefore, choose a specific tuner. This does (as you mention above) kinda defeat the purpose of a dual-tuner that was always able to resolve its own conflicts before.

    It would be nice in the future, to be able to tell a specific show that you would really like for it to record on the digital tuner if its available. Before v9.1, if I was recording 2 shows at the same time that were available on the analog tuner, it would record them both analog and the quality suffers compared to the digital tuner. But I disgress...

    For those who have this v9.1 issue, could you please call in and chat with support about it? I realize that they'll probably tell you the usual "restart the Tivo" and then send you to the next level of support, but it seemed like the guy I spoke to last night didn't believe or fully understand that this is a BIG PROBLEM!!! I would like to think that the more people that complain, the more likely it will be resolved in a timely fashion.

    Until then, I guess I have to live on the paranoid side and keep checking my to-do list and manually fixing conflicts... :(

    -- N
     
  11. NJ_HB

    NJ_HB TiVo/MCE/PSP

    730
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    Mar 21, 2007
    Piscataway,...
    Yes, Jerry both 'cable' and 'box' channels are checked on. Help us please.
    (I waited for a few days until the indexing was completed and then did a re-start but it did not fix the problem.) Definately not SMART tuning like prior versions, hopefully it can be fixed sooner than later.
     
  12. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,554
    36
    Jul 26, 2005
    Woodside, CA
    Forgive me if I'm not "getting it" quite yet. I need to have a very clear explanation of what is going on so that I don't make assumptions and waste time.

    For the S2DT DVR to function as a dual tuner, it is best to let all analog versions of a channel/network be your default choice (check mark next to the analog version only). For example, it's not advised to select both versions of "channel 3" or "The WB network" (regardless if the channel numbers match or not). If they're both selected with a check mark in the channel list, a recording could be scheduled on the digital version that conflicts with another recording on the set top box (even though the analog tuner is free).

    What I'm still not clear on is how a Season Pass scheduled for the ch33 instance of WB would be scheduled on the ch3 instance.

    When you say "checked off", do you mean that there is a check marknext to both the "cable" & "box" instances of a specific channel number in the analog range?
     
  13. NJ_HB

    NJ_HB TiVo/MCE/PSP

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    Mar 21, 2007
    Piscataway,...
    yes
     
  14. natallica

    natallica Member

    83
    1
    Jan 10, 2005
    Fairfax, VA
    I have both the box and cable channels checked as being available and never had any issues until 9.1.

    As I mentioned in another post in this thread, I don't remember seeing 2 entries for each show when searching by title -- just one. I would then just set a Season Pass for the single entry and have Tivo figure out which tuner to use to record. Now, it seems that I would have to choose which tuner to set the Season Pass to use. This is not how things worked before and this is why I think the Season Passes I have setup do not work now. As I also said above, I would always want Tivo to use the digital tuner (as long as nothing conflicted) if it could because of the big quality difference between the two on my cable system. Therefore, I don't like the idea of only selecting the analog versions of channels in my Channel List.

    Again, the main issue is that this behavior is now different from before and has broken the already set up Season Passes.


    Yup...

    -- N
     
  15. NJ_HB

    NJ_HB TiVo/MCE/PSP

    730
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    Mar 21, 2007
    Piscataway,...
    My experience is the SAME as natallica TiVo now reports the shows 2 times in any "Upcoming Espisode' list. It seems like the 'Cable' channel appears first and the 'Box' channel appears second.
    Before the update we did not get to 'choose' the tuner to record from because TiVo would only report one occurence of a program, TiVo would intelligently make the tuner selection based on whatever else was in the que to record.

    Hope this helps.
     
  16. TiVoJerry

    TiVoJerry Caavo employee (Ex-TiVo, '00-'16)

    1,554
    36
    Jul 26, 2005
    Woodside, CA
    I'll be trying to confirm this but I don't have a unit handy that is configured this way. I'll check my own when I get home.

    In the meantime, it would be helpful if someone could post a screenshot and then I'll get into this deeper tomorrow.
     
  17. natallica

    natallica Member

    83
    1
    Jan 10, 2005
    Fairfax, VA
    Post a screenshot of what? I can do it, but I just need to know what you're looking for...

    -- N
     
  18. NJ_HB

    NJ_HB TiVo/MCE/PSP

    730
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    Mar 21, 2007
    Piscataway,...
    Thanks Jerry, it will be clear as a bell to you when you are sitting in front of the DT.
     
  19. KelDez

    KelDez New Member

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    Aug 19, 2007
    I think this might be more widespread than just for folks with 1 analog & 1 digital input. I have a S2DT. I have a single analog input, no digital input, which my TiVo splits on its own. It has been recording 2 shows that occur simultaneously just fine, until Monday night.

    I have Season Passes for both CSI Miami and Journeyman. Monday night it recorded Journeyman, did not record CSI Miami. Fortunately, I used Comcast's On Demand to watch CSI Miami. I also have Season Passes for CSI NY and Life, which are also on simultaneously. Last night, neither one recorded. Even when I went into the current channel display and told the box to record them manually (starting 25 minutes into the shows, which is when I noticed my red lights weren't on!) nothing happened. No recordings whatsoever.

    In my ToDo list, it still shows the recording for the 10pm CSI NY. The recording for Life simply disappeared, even though it was still broadcast, and still in the TV show listing.

    I've killed the simultaneous Season Passes, leaving just 1 in each time slot, and set the others up on my other DVR. At least until this is fixed.
     
  20. wmb6964

    wmb6964 New Member

    1
    0
    Oct 11, 2007
    I'm having the same problem since the new software update. Missed a recording of "Dancing with the Stars" on Tuesday night. It only recorded only 1 show on the DT at that timeslot instead of 2. Didn't have this problem previously.
     

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