New modem that has MoCa installed caused major issues HELP!

Discussion in 'TiVo Help Center' started by nddenise, Jul 21, 2021.

  1. nddenise

    nddenise New Member

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    Jul 21, 2021

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    Cable company installed new modem with MoCa installed now my Tivos wont connect. I see a weird ip address starting with 169. I'm not sure how to fix this issue. Was fine with my MoCa box. Can anyone give me input please!
     
  2. mdavej

    mdavej Well-Known Member

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    Turn off Moca in the modem or put a POE filter on it.
     
  3. nddenise

    nddenise New Member

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    I wouldn't have the broadcast then at all right? I have to have it to see any of my tivos. None of them are picking up the new modem
     
  4. kpeters59

    kpeters59 Well-Known Member

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    Reconfigure your TiVo's to use the new Modem as the Bridge.

    I recommend disconnecting the other TiVo's while configuring each one.

    -KP
     
  5. nddenise

    nddenise New Member

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    I can do a lot of things but I have no clue how to do that? Can you enlighten me please?
     
  6. mdavej

    mdavej Well-Known Member

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    POE filter only blocks Moca, making the modem work like it doesn't have Moca. Broadcast signals pass right through.

    I think reconfiguring the Tivos will just open a Pandora's box.
     
  7. nddenise

    nddenise New Member

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    Jul 21, 2021
    That is exactly what I thought the POE would do, thank you for confirming that. I know I need the MoCa...just not sure how to get it to function correctly with the new modem. I thought it strange that the first call numbers are 169 on the new modem but my regular numbers start 198. Am I wrong to think that's not right?
     
  8. mdavej

    mdavej Well-Known Member

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    I'm saying disable or block the modem's Moca entirely. You don't need the modem's Moca at all.

    If instead, you want to use the modem's Moca, you must reconfigure your Tivos. You are correct that 169 is bad.

    Decide which of these 2 opposite courses of action you want to pursue. If you do it the way I've suggested, you need only install the POE as I said.
     
  9. kpeters59

    kpeters59 Well-Known Member

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    If you're fully intending on not using the Built-In MoCA on the Router, just disable it in the Settings.

    The Login Info is typically on a label on the side panel.

    -KP
     
  10. nddenise

    nddenise New Member

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    Jul 21, 2021
    The new modem has a built in MoCa previously I had an independent MoCa that allowed my Tivo mini's to work. If I want them to work I have to have that MoCa is what I understand. I think the problem lies at the 169 instead of reading 198. I don't really know anything about this darn set up like I knew my old one. I should have made sure it was configured correctly before I allowed the cable guy to leave :( totally my fault but I thought he should have known what he was doing. I'm reluctant to change the ip address, i had it in at one point today then couldn't find the gateway numbers. I have a separate router as well and i think they may be working against each other?
     
  11. mdavej

    mdavej Well-Known Member

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    You’re not understanding what we are saying. I can’t make it any clearer than I already have.
     
  12. kpeters59

    kpeters59 Well-Known Member

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    I'm not super clear on the previous setup.

    A diagram would be helpful.

    Going back to my original suggestion, Network Setup for each TiVo is in Settings.

    I'd disconnect all the MoCA devices and run through Network Setup on each one, connecting it to the Routers MoCA Bridge. Then unplug that TiVo/MoCA Device and repeat on the next devices.

    If there was a previous Bridge, you won't need that anymore.

    -KP
     
  13. UCLABB

    UCLABB Well-Known Member

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    This. It’s really hard to provide assistance not knowing what the original setup was. Was one of the TiVos acting as a bridge or did you have a separate moca adapter? I just went through similar turmoil myself. I too got a bum 169 ip. I can help, but need more info.
     
  14. nddenise

    nddenise New Member

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    I appreciate everything anyone tried to help me with, cable guys were here today it took 3 of them to resolve the issues with it and i was right the biggest issue was that bum 169 ip address. Took then and 1 to figure out what was going on. Thank you all again and I will make this as resolved.
     
    UCLABB likes this.
  15. nddenise

    nddenise New Member

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    Jul 21, 2021
    This issue was resolved thank you to all that tried to help!
    Denise
     
    dianebrat, UCLABB and JoeKustra like this.
  16. dianebrat

    dianebrat wait.. I did what? TCF Club

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    So what was the final fix? even remotely?
    You had a pretty easy to fix problem, but folks kept asking for details and didn't get them thus making anything we offered as just a guess.
    TCF folks are far more knowledgeable and nice than CableCo techs, but you need to help us help you.

    Also for those mentioning the 169.254.x.x IP addresses, those are the automatic addresses many devices will automatically assign themselves when they can't reach the right resources like a DHCP server on the network, they're not "bum addresses" they're your device saying " help I can't talk to anyone else"
     
  17. nddenise

    nddenise New Member

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    I totally understand and I watched the techs but honestly they were scratching their heads as well, they called in another guy and he made my livingroom Tivo a Bridge so the modem could allow the MoCa to communicate is what I understand. I never had to do that before because I had the independant MoCa box and there was no "Bridge". They changed something in the modem to make it read the 192 not the 198 i said before when it was reading 169. I'm very sorry I can't give more details if I totally understood it I would have had it fixed myself. Now that I do know a couple more things if I run across something like that again i'll be able to handle it. So the ultimate answer besides making the modem communicate was the Bridge he had to open.
    Again Thank you ALL!
     

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