New member training

Discussion in 'Forum Operations Center' started by JimSpence, Jan 14, 2007.

  1. JimSpence

    JimSpence Just hangin'

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    With the multitude of new members signing up, may I suggest that they be sent to a page that describes all of the different forums here and also point out the various FAQs and how to search. I've seen a lot of posts from first time posters in the wrong forum and asking questions that would have been answered in an FAQ,
     
  2. RexB

    RexB D*TiVo

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    That's a good idea, though the FAQs and Guides are already stickied. Since peeps usually obviously don't read those before posting, I'm not sure that yet another sticky would help. I'm guilty of it too lol.

    How about a board function that does not allow posts until new members have been registered for one or two days. Then they would drill down through the faqs and guides and probably answer their own questions. It's draconian, but the "heavies" certainly get tired of answering the same questions for the twelfth time.
     
  3. dswallow

    dswallow Save the Moderatоr TCF Club

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    If they did, they wouldn't answer them. There's always someone willing to answer a question around here.
     
  4. David Bott

    David Bott Administrator Staff Member Administrator

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    No matter what you send or post to people, they will ALWAYS ask a question in their own way. Most people do not take the time to read, they come to the site with a question to post and just more or less post it.

    Doug is right, their is someone that will answer. Most do it for they just want to help.

    Nice thought though on it.
     
  5. RexB

    RexB D*TiVo

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    Agreed, and I'm thankful for it, cuz finding the right "search" terms often doesn't get the right information, or returns a hundred posts that aren't pertinent.

    Praise Neptune for patient "heavies"!

    dswallow, "Save the Moderator" gave me a chuckle. Are you an abused mod?
     
  6. eddyj

    eddyj Señor Member TCF Club

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    If the search was better, maybe we would get less of this (and then, maybe not). But the search here is not very good, even for us that use it a lot.
     
  7. JimSpence

    JimSpence Just hangin'

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    Forget the FAQs for moment. I suggest that new members HAVE to view a page describing each forum before they can continue to those forums. Granted, most would just skip on, but a few might stop to read the descriptions.

    Maybe a quick test of their comprehension. :):D
     
  8. drew2k

    drew2k Drew != Drawn

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    I like Jim's suggestion of a "Read Me Now" page immediately after signing up, or maybe the first time a specific forum is accessed.

    Anyway, if that's not feasible, how about simply consolidating the FAQs to one place, and linking to that new consolidated FAQ from each forum, instead of having different rules in each forum?

    The reason I ask this is that each forum seems to have different rules, and if someone reads the Ruels FAQ in only one forum, they may think they've read the rules FAQ for ALL forums ...

    (For example, just today I read a post from someone who didn't know explicit stock talk was prohibited, because this person skipped the Coffee House rules FAQ and had read the FAQ in another forum.)
     
  9. JimSpence

    JimSpence Just hangin'

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    To expand on drew2k's thoughts, there needs to be a top level FAQ that describes each of the forums. Then maybe we wouldn't have newbies (and oldies) posting in the wrong forum.
     
  10. David Bott

    David Bott Administrator Staff Member Administrator

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    But each of the forums have a description before each forum name. :) If people do not read that, well, they will more than likely not read an FAQ. :)
     
  11. JimSpence

    JimSpence Just hangin'

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    True, but if they are just joining they will go to the forum they think is the correct one based on its title. They also won't read the FAQ in that forum as you said. Maybe the description under each forum needs to be expanded a bit. Have you done some additions to the descriptions lately? I see more words now. :)

    However, is there anyway to have a EULA type page that new users need to read before their membership is accepted?

    And David, thanks for the excellent job that you do on this and the AVS forums.:)
     
  12. drew2k

    drew2k Drew != Drawn

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    David ... I hope you get a change to review the Rule FAQs in each forum and compare them ... As I posted earlier, a new user may think that by reading the Rules in only forum, they know ALL the rules of TCF, but that's just not the case, because each forum has different sets of rules, but they appear to govern the community as a whole, not just the forum the rules are posted in. That could be confusing to a newcomer... (See the Stock Talk Prohibited rule ... It's in the Coffee House rules, but not explicitly posted in the set of rules for other forums.)
     
  13. David Bott

    David Bott Administrator Staff Member Administrator

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    The rules in different areas are for those areas as issues are made in those areas based on posts made. IE, a political post would more than likely not be made in a support area for the most part. Then gneral governing rules are in the user agreement. The other in the sections are s we see issue made in those sections. Most are reminders of the main rules to begin with. (IE...Political is mentioned in the main user agreement/rules.

    We do not have a hack to stop a new member from posting until they read a page. Even if we did, it would just be click OK to move on. :)

    Thanks
     
  14. JimSpence

    JimSpence Just hangin'

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    Then how about a big notice on the registration page reminding them to visit each forum's FAQ and also pointing out some general guidelines. These may already be there, but it has been a long time since I registered.:)
     
  15. JimSpence

    JimSpence Just hangin'

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    Here's another thought. A signup FAQ should include guidelines on what info should be include when asking a question. I've seen quite a few questions lately where members have had to ask what model TiVo do you have? Or how it is connected? Or what's the signal source? If this info were included in the original post it would make it easier to answer the question.
     
  16. David Bott

    David Bott Administrator Staff Member Administrator

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    Fell free to wrote up something and I will see if I can use it somehow. Like in the body of the welcome e-mail that goes back to them when they register. Shorter the better.
     
  17. JimSpence

    JimSpence Just hangin'

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    I'll give it try.
     
  18. drew2k

    drew2k Drew != Drawn

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    There's an area in the member profile where users can list the TiVo equipment they own, but unfortunately, most people don't fill it in. Other forums will list the equipment information from the profile in the left column below the user's name on EACH post the user makes, and I've seen other forums that list the equipment from the profile below the user's signature. I'm assuming there's a reason that's not done here, such as it would use more server resources?
     
  19. Chris Blount

    Chris Blount Member

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    San Antonio, TX
    There is a hack installed over at DBSTalk for new members with less than 5 posts. Before they enter the post, a screen pops up and asks them to verify that they are posting in the correct forum. It works quite well and has cut way down on post in the wrong forums. Of course, it still happens occasionally.
     
  20. David Bott

    David Bott Administrator Staff Member Administrator

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    We do not list gear on the sides and ask them not to be in the signature for it just takes more space. If I was to list my gear for example, it would be some list thus making for a lot of blank post area space.
     

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