New issue on SDH-400 - some DVDs won't play

Discussion in 'DVD TiVo Units (Archive)' started by Mikeyis4dcats, Feb 28, 2007.

  1. watstein

    watstein New Member

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    Feb 17, 2005

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    Except the "Top Menu" trick will not work for Rocky Balboa. So that is why I said that sony disks are even getting worse.
     
  2. lafos

    lafos Well-Known Member

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    Nov 7, 2004
    Sioux Falls, SD
    The problem is not limited to the SD-H400. I could not play Casino Royale on a Harmon Kardon DVD101 player or my SD-H400, but could play it on my RS-TX20 and an old Toshiba 6109 DVD player. On the H-K, it tried to read the disk and never came back. I had to power it off and then on with the open button pressed to get the disk out. It's ironic that once ripped to a hard disk media center, it played just fine.

    Looks like Sony is trying to shoot itself in the foot once more.
     
  3. ksujeff99

    ksujeff99 New Member

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    Nov 22, 2004
    Add a "me too".

    My SDH400 would not play Stranger Than Fiction nor Casino Royale. Both played fine in my ancient 1st generation Zenith DVD player however. Unfortunately, the Zenith is connected to a 27" TV where my SDH400 is hooked up to a front projection unit. Movies seem REAALLLY small on a 27" screen after watching them on a 100+ screen for a couple months! :)

    Has anyone talked with Toshiba or TiVo about this?
     
  4. palepeople

    palepeople New Member

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    Mar 27, 2007
    I doubt this is really just a tivo problem. We have a sony mega disc dvd player with about 300 movies in it. We just got "Stranger then fiction" and it would not play in our dvd player. The "Stranger then fiction" dvd is a sony disc, my player is a sony player and yet nothing... We ordered a second disc thinking the first was defective. Nope. Same thing. It will play on my new computer but not our old one. It also plays on a protable dvd player that I hook up to the tv. I think it is new technology sony is using and it won't even play on their own mega disc dvd player. We're pissed!!!!
     
  5. scissors

    scissors New Member

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    Mar 14, 2007

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    Yes, same problem with my Pioneer 810H. Pioneer is working on a fix and is not sure if it will be fixed via a phone call to TiVo, a DVD, or actually sending the machine in for a firmware update. You may want to call Sony and find out what their plans are for a fix. In the meantime don't waste your money renting Sony or Lionsgate discs. There is also a problem with some Disney discs. We wait...
     
  6. jpulver

    jpulver New Member

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    Mar 27, 2007
    I have the same problem with my SD-H400 TiVo. It won't play newish Sony Entertainment discs. Rocky Balboa wouldn't work the other night. I called Toshiba and was told that this is a common problem with Sony discs, and Toshiba isn't at this point doing anything about it. (I don't know why they don't issue updated firmware.) He suggested I contact Sony. So I did. I was told that Sony customer service doesn't know about this issue. I sent Sony some detail. I also sent a note to TiVo. Maybe we'll get some action.
     
  7. scissors

    scissors New Member

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    Mar 14, 2007
    I found an address for Sony Pictures Home Entertainment Support on the Stranger than Fiction website. It is consumer@SPHECustomer.Support.Sony.com

    When I wrote them a week ago they wrote back and asked me for the serial number on the inside ring of my movie that wouldn't play, but haven't heard any more from them.

    I'm having problems with a Pioneer and they said they may be able to fix it with a TiVo phone call or DVD so hopefully Toshiba will do the same.
     
  8. watstein

    watstein New Member

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    Feb 17, 2005
    Ok I got the Update from Toshiba for my SD-4800 which is also affecting your 4700 and I hate to say that the firmware update still doesn't fix this Sony Issue. So I am sorry if I got your hopes up on that. Since people on this board say that Toshiba isn't doing anything then maybe we will have to wait and see. Also this firmware doesn't do anything for the SD-H400, I hope that the tivo download has it soon.
     
  9. AlanBDahl

    AlanBDahl Member

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    Jul 13, 2004
    This technique works with Casino Royal but does not work with Rocky Balboa for some reason. The problem is that these Sony discs are not actually DVDs but something close enough to a DVD that they work in the majority of players. They are deliberately designed to be defective enough that you can't copy them but not so much they won't play. Problem is if the player manufacturer adheres to the letter of the DVD standard you get nothing (Toshiba developed the DVD standard, then called " SuperDensity Disc" so it's not surprising). IMHO this problem is not going to be fixed until Sony is denied the rights to use the DVD disc logo and the term "DVD" in describing their discs.
     
  10. AlanBDahl

    AlanBDahl Member

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    Jul 13, 2004
    Called Sony Pictures Home Entertainment's customer support hotline (800-860-2878) and they said that they had a new version of Casino Royal that would work in Toshiba players and would send me that if I sent mine in which I will do this week. They as of yet don't have any fix for the problems with Rocky Balboa though.
     
  11. jkb

    jkb New Member

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    Apr 4, 2007
    I had the same problem with Casino Royale, my SDH-400 would not play the disc but a cheap $30 generic brand dvd player would. I also had the problem with Curse of the Golden Flower, another Sony disc, but i was able to get it to play on my SDH-400 by hitting the Top Menu button.
     
  12. podster

    podster New Member

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    Nov 26, 2005
    Casino Royale & The Pursuit of Happyness doesn't work on the SD-H400.
    Yet it works on other DVD players. Does anyone know of a fix for this?
     
  13. kenflynn

    kenflynn New Member

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    Apr 5, 2007
    My SD-H400 has taken this one step further. We rarely had any problems reading DVDs until we brought Rocky Balboa and Stranger Than Fiction home about 2 weeks ago. Rocky would not work at all and we somehow jury rigged Stranger Than Fiction (probably via that Top Menu trick) as I was just hitting buttons all over the place. We successfully watched Stranger Than Fiction.

    We could never get Rocky to work and just watched it on another DVD player (oddly a Sony Platstation 2.) Stranger Than Fiction is the last movie the SD-H400 played.

    It won't play any DVDs - including ones we've been playing on it for years (Toy Story, Lion King, and the like), and gives a disc error message for any DVD we put in. Music CDs work fine on it still.

    Is it possible that the Sony disc problem triggered a bigger issue with my machine? Grateful for any input anyone has.
     
  14. watstein

    watstein New Member

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    Feb 17, 2005
    Well that is odd. My SD-H400 does still play other disk other than sony, so maybe a problem with your machine, Try rebooting the tivo to see if solves the problem but probably something else wrong with your drive.
     
  15. fmalone

    fmalone New Member

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    Apr 6, 2007
    Hmm, I haven't had any problems yet.
     
  16. TiVoPony

    TiVoPony New Member

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    May 11, 2002
    Alviso,...
    Hi guys,

    What you've described isn't unique to TiVo products - it's an issue that a number of DVD products are having with new disks manufactured by Sony. Sony has acknowledged the issue, and I've been given the following information to pass along:

    Sony is providing replacement discs to customers that have had problems. Customers can call Sony Pictures Home Entertainment customer service at 800.860.2878 for replacement discs.

    Sorry you ran into this (I've noticed it recently myself at home, on non-TiVo product), but it is not an issue with your TiVo box.

    Concerning the post where older movies won't play now, that is strange...there's nothing regarding this issue that would cause that to happen. It may well be that your DVD drive has chosen an inopportune time to fail. Very sorry to hear that.

    Here's an article discussing the Sony issue.

    Thanks,
    Pony
     
  17. scissors

    scissors New Member

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    Mar 14, 2007
    Pony,

    Thanks for your response. Unfortunately Netflix and other rental places do not recognize this as a problem because it is happening with so few machines. I also had this problem, or assume this was the same problem with the Lionsgate movie US vs. John Lennon because I had two copies of the movie that wouldn't play on either the DVD and crashed my PC DVD Player. It's great to know that it is a limited number of titles! Thanks.
     
  18. EiBWeN

    EiBWeN New Member

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    Sep 19, 2004
    California
    You can add Open Season from Sony Animation to the list. It wouldn't play in my SD-H400 so I had to pop it in my PS3. Grr...
     
  19. sharp1

    sharp1 Member

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    Jul 20, 2002
    Tampa
    I am glad I found this. I thought my SD-H400 player was dying. I had this problem both with Open Season and Stranger than Fiction. I even took Open Season back to the store and exchanged it. Both played both on our PS2.

    I am going to call them tomorrow to see if I can get replacements.

    I find this really irritating. I will definitely think twice before I buy another Sony product, be it electronics, DVD, or CD. I hope it was worth it to them. I can live without media, and there are many other electronics manufacturers...
     
  20. lafos

    lafos Well-Known Member

    1,428
    33
    Nov 7, 2004
    Sioux Falls, SD
    I mentioned earlier in this thread that my Harmon-Kardon DVD-101 won't play the DVD's from Sony that the SD-H400 has trouble with. HK has a list of these titles and Sony's phone number. I bought the HK about the same time as the SD-H400's. Maybe it was an odd year in DVD hardware...
     

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