New install - but relocation of old loses On Demand

Discussion in 'VirginMedia TV with TiVo - UK' started by Paul Webster, May 4, 2011.

  1. Paul Webster

    Paul Webster Member

    52
    0
    Nov 16, 2003
    UK
    My TiVo was installed yesterday (1h40 including relocation that required new outside box (old too small for splitter) and installer to go up ladder and drill through wall - pretty good I thought).

    I have a few observations about the TiVo (that I'll post elsewhere once I have read a bit more to avoid too many duplicates) but - there is issue with the relocated box.
    It no longer shows On Demand content - I get error 1036.
    Yesterday when installer was here it was complaining that the card was not inserted properly. We removed and reinstalled ... and it worked - including On Demand. But last night - and still this morning - it is not working and have also tried removing / re-inserting card.

    Could it be that Virgin HQ does not yet know about me being a multi-room install? (Multi-room was free - I wasn't going to go for it - I had similar call as others offering free as early adopter)
     
  2. sjp

    sjp Active Member

    1,724
    1
    Oct 22, 2001
    London, UK
  3. Paul Webster

    Paul Webster Member

    52
    0
    Nov 16, 2003
    UK
    My TiVo is able to access the On Demand content - problem is with the relocated old (Pace/NTL) box - perhaps related to this now being a Virgin multi-device home.
     
  4. Technix

    Technix New Member

    21
    0
    Feb 3, 2011
    It's likely they've messed up your account so your relocated box's mac isn't recognised. If you see a '1059...' in the error code phone faults to get it rectified.
     
  5. Paul Webster

    Paul Webster Member

    52
    0
    Nov 16, 2003
    UK
    I was getting 1036 (rather than 1059) - however, this evening I rebooted the old box - and On Demand is working again - might be a coincidence.
     

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