New FiOs lineup this month for me

Discussion in 'TiVo Series3 HDTV DVRs' started by segadc, Sep 5, 2008.

  1. Sep 12, 2008 #41 of 106
    jglonek

    jglonek New Member

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    Yeah, Verizon just punched through an update for me in the Philly area yesterday. Everything is messed up completely. I talked to TiVO last night and they had no idea. I put in a ticket in the website this morning too.

    I guess I'll give it part of the weekend until I start putting in other zip codes. But yeah if the guide information is broken too that's absolutely no help.

    And I did do the guided setup again and same channels so no good. I assume that my program guide in the Tivo website would update the same time it pushes the new channels out to me right? And that's still the old one as well.
     
  2. Sep 12, 2008 #42 of 106
    askewed

    askewed Snoogins

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    Using my own zip code?
     
  3. Sep 12, 2008 #43 of 106
    hooper

    hooper Member

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    Don't use your own zip.... that is the same as waiting for Tivo to update your zip.
     
  4. Sep 12, 2008 #44 of 106
    askewed

    askewed Snoogins

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    Okay thanks. On phone with TiVo now. Gonna give them a piece of my mind... for all of us.
     
  5. Sep 12, 2008 #45 of 106
    kcc64

    kcc64 New Member

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    In line with the sense of frustration by most of the poster, I am more dumbfounded than angry at that this continues to be an issue for each area. Being in the Philly area I really hoped there would be little or no lag.

    To compound things, checking TV Guide online, it appears they have their act together as they show the new line-up with guide data.

    Hello TIVO, maybe time to look for escape clauses in your deal with Tribune!
     
  6. Sep 12, 2008 #46 of 106
    adamwsh

    adamwsh Member

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    So...what did they tell you?
     
  7. Sep 12, 2008 #47 of 106
    bpickard

    bpickard New Member

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    Here is a summary for those of you combination Tivo and FiOS users who are still wondering what is going on with your FiOS/Tivo and why all your channels have changed with some of them apparently missing. Nearly all of this information has appeared on these boards in some form already, but I thought it might be worth while to have it all in one place for everyone who is coming into this a little late in the game.

    WHAT IS HAPPENING?: As part of an initiative to offer a more robust lineup, especially with regard to HD channels, Verizon has decided to realign the channel numbering of much of its lineup. Because Tivo relies on externally provided programming information (from a company called Tribune), the channel and programming information that you see through the Tivo guide is only as good as the data provided by Tribune. Tivo/Tribune has been VERY slow to update their channel info in response to Verizon's lineup changes, so the guide information that you have downloaded to your Tivo is likely out of sync with the content that is actually being provided to you by Verizon. That is why your 800 channels which used to be, and which Tivo still thinks are, the HD channels are now gone (black). They have moved to the 500-600's. You can see this for yourself by just manually tuning to the channels in that range (they start at 510 here in the S.Jersey/Philadelpha market).

    WHEN DID/WILL IT START AND WHEN DID/WILL IT END?: I can't say for sure when this is happening in every market, but here in South Jersey (Barrington-08007), Verizon kicked in the realignment on Sunday night / Monday morning. I've been forcing updates every few hrs since then and finally got the updated guide info from Tivo late yesterday afternoon. Of course this is just the case in my zip. Other zipcodes in this market are in various stages of transition.

    WHAT ARE YOUR OPTIONS?:
    If Verizon has transitioned your service to the new channel lineups and you are still waiting for the Tivo updates to "catch up", then you have a couple options:
    1. WAIT - You can just wait for Tivo to get the guide updates through to your zip. Advantages - no need to redo guided setup; no need to re-redo the guided setup once Tivo sorts everything out. Disadvantages - Tivo/Tribune has been taking a very long time to get to the updates in each zip (sometimes as long as several days) and in the meantime your guide will be pretty much useless and your recordings will be all screwed up (because tivo will be trying to record shows on channel numbers that are no longer accurate).
    2. SWITCH TO A NEW ZIP - I don't mean sell your house and move to a new town, I mean re-run the channel setup portion of the guided setup and lie to it about your zipcode. Give it one that you know Tivo has already changed over (using info from other posts in on these boards) and that will be pretty close to what yours will eventually be. Advantages - Guide and recordings will work again. Disadvantages - You will have to switch back to your real zip code once all of this is sorted out and the guide info for your zip is accurate again. One more thing to remember about this option - once you enter the guided setup (thumbs down three times followed by enter) you can't go back!! You will be forced to choose a zipcode and a channel lineup (even if none of them are accurate) and wait for guided setup to complete (which can take upwards of 30 mins).

    Once your zipcode is finally updated by Tivo/Tribune, it is still very likely that all will not be 100% correct. For instance, here in 08007, Comcast Sportsnet Philadelphia HD (used to be channel 829 and now is channel 576) actually has the programming info for Comcast Sportsnet Washington DC HD (very frustrating for a Phillies fan). Of course, we here in S. Jersey currently get, and have always gotten, the Philadelphia version of CSN, and not the DC version for our local sports channel. The SD channel for Comcast Sportnet Philadelpha (channel 76) has the correct programming info, so this is likely just a mistake that will get sorted out as soon as Tivo/Tribune gets around to it.

    In addition, Tivo/Tribune's updated guide info includes several HD channels that we S.Jersey/Philly FiOS customers DO NOT YET RECEIVE. Several posters have noted this. These channels include TBSHD, FBCHD, FNCHD, QVCHD, and several others in the upper 500 - 600 range. The deal with these channels is that some markets with the new Verizon lineups, and where Verizon installed the fiber lines more recently, are receiving these channels already (like NY and N. Jersey), while other markets, where FiOS has been available for years (like Philly and S. Jersey) are not yet receiving these channels. The rumored cause of this is that Verizon's newer equipment that it is installing with new fiber runs can handle the additional bandwidth requirements for the expanded hd lineups while the older equipment cannot. Supposedly, although we here in S.Jersey did get several new hd channels with the realignment, we will not get all of them until our older equipment is updated. I have no idea if this is true or not, but it sounds good to me. In any event we don't receive these channels yet, so in that respect Tivo/Tribune is actually ahead of the game. Unfortunately when you tune to them now they are just black. You can always adjust your lineup via the Tivo setup screens to just say that you don't receive them (remember to turn them back on when Verizon does finally offer these channels in your market).

    If you are finding that the Tivo update has occurred in your zip but that there are still problems with the programming info, then you should make Tivo aware of it at http://www.tivo.com/setupandsupport/contactsupport/lineup_tool.html . I know that Tivo/Tribune has been responsive to submissions via this page in the past. I think your best best is to use the comments field at the end to be as expressive and detailed as possible about the nature of the problem, and hopefully this will all be resolved asap.

    WHAT DOES THIS ALL MEAN IN THE LONG RUN?:
    Although Tivo/Tribune's lack of awareness of/preparation for/response to Verizon's channel realignment has been EXTREMELY frustrating to nearly every FiOS-Tivo customer, we should remember that once this is all sorted out we will be receiving alot more HD channels than we were before this all went down.

    The real shame is that the horrible customer service we've experienced during this week is very atypical of Tivo, IMHO. It's the sort of thing we've all come to expect from a company like Verizon, actually. Unfortunately, now the Verizon reps will just have more fuel to argue why you should ditch Tivo and fork out 19.99/month for their inferior DVR. Tivo offers so many advantages to cable company issued DVR's that its tragic to have something as simple as a lineup change threaten the 10 yrs of goodwill that Tivo has built with their loyal fanbase.

    -B
     
  8. Sep 12, 2008 #48 of 106
    adamwsh

    adamwsh Member

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    Thanks for the detailed reply!! It really sucks they had to do this right after the start of the new programming season! Couldn't they have done it 2 weeks ago!?!? Jerks!
     
  9. Sep 12, 2008 #49 of 106
    ChickenCheese

    ChickenCheese with BBQ sauce

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    Great post, bpickard. I just followed the link you had and submitted it.

    askewed, any updates on your phone call? I really had no luck with mine. I guess I'll be calling again tonight.
     
  10. Sep 12, 2008 #50 of 106
    dcpmark

    dcpmark Member

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    I am not a Verizon apologist....I love both TiVO and FIOS, but if forced to choose between them, I would pick TiVO, and it's not even close. Having said that, I don't blame Verizon at all for this. Your contract with them is to provide TV service to your home. Occasionally, service gets upgraded, and when that happens, their responsibility is to provide correct guide information for THEIR equipment. They don't care that we use a 3rd-party guide service, and as a business have no reason to take special care to support a 3rd-party box when they provide the same type of equipment.

    It is TiVO's responsibility, on the other hand, to keep the guide information current, regardless of service provider. It's what we PAY them for, regardless of any changing circumstances. The length of time it takes to repair such instances is far too slow, and in this case there appears to be actual workarounds which TiVO should have known about and notified their PAYING customers. TiVO is supposed to support FIOS, FIOS is not supposed to support TiVO. I'm just happy they work together at all!

    Finally, to the above poster, the FIOS realignment has been rolling out for MONTHS now, not weeks, with a publically-posted schedule:

    6/30 Fort Wayne IN
    7/21 Portland OR
    7/28 New York
    7/31 Northern NJ
    8/12 Pittsburgh (was originally scheduled for 8/06)
    8/13 Richmond VA
    8/14 Hampton Roads VA
    8/20 Massachusetts
    8/21 Rhode Island
    8/27 Mercer County, NJ
    9/02 Southern Delaware
    9/04 Central Delaware
    9/08 Southern New Jersey
    9/11 Southeastern PA
    9/15 Northern Delaware
    9/18 Anne Arundel/Howard County MD
    9/22 Washington Metro
    10/1 Baltimore MD
    10/2 Florida Gulf Coast
    10/8 North Texas
    10/9 Southern California

    TiVO should have been ready for the individual areas by now.
     
  11. Sep 12, 2008 #51 of 106
    jglonek

    jglonek New Member

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    My opinion is that when all of this is said and done we should politely ask for a refund for our monthly service for whatever length of time this was an issue. I think that's only right, because we aren't receiving service really at this point in time, and paying for nothing.

    Companies like Blizzard offer refunds down to the hour sometimes when their World of Warcraft servers are down for extended periods of time. There's no reason TiVo shouldn't do the same.

    Edit: And I have to agree with the above poster. I had my new schedule printed out and sitting by my TV weeks in advance. There's no reason TiVo couldn't be prepared.
     
  12. Sep 12, 2008 #52 of 106
    Dmon4u

    Dmon4u Unresponsive User

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    May be a stupid question but,

    Once Analog is gone, won't they need a major change in channel numbers ?
     
  13. Sep 12, 2008 #53 of 106
    askewed

    askewed Snoogins

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    Hi sorry for taking long to get back to you all... I'm a stay-at-home dad and my daughter had gymnastics.

    TiVo tried to blame Verizon. I told them that, "they knew this was coming" the CSR said, "no we didn't". I responded that many people that I was aware of called TiVo in advance to make sure that they knew and further that, "I can understand it happening the first time but this mess keeps happening county to county every time Verizon starts the conversion. I asked her why they haven't gotten out ahead of the situation. Then she tried to shift the blame onto Tribune and when that didn't work she offered me a one month refund.

    I explained that I have exclusively owned TiVos since 2000 and that while they do many things great they do this part very badly. I explained that when DirecTV dumped them I (at great expense to me) dumped DirecTV. I then asked for a free year of service, which she declined and then her supervisor declined - citing that this was Verizon's fault not theirs.

    I left the call but before I did I told the supervisor the following. The $500 box I bought from you is useless without accurate guide data. I have nearly $1,000 invested in TiVo's (currently) and I pay a premium every month in cable cards and service fees to use their service and that in essence that service is no more then guide data. When they fail to provide that, they are providing nothing.

    I was told that they became aware of the issue in my zip code (08691) yesterday and that it shouldn't take more then 5 days to fix the issue. I took the free month but I was insulted by it and told them as much.
     
  14. Sep 12, 2008 #54 of 106
    jconnell

    jconnell New Member

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    Sep 12, 2008
    I think most know that the pre-existing HD channels have moved to the 500 range at this point. In my area, as I said in a previous post, CBS HD, and ABC HD are two of the examples that were moved. Here is what gets me a little miffed. The two channels are there and work fine however, there is no guide data. How damm hard is it to fix this? Sure as heck doesn't take 4 days. I would also bet this is going to take a great deal longer.

    Judging by Tivo's lack of accepting responsibility and speed of resolution in this matter, I will probably be talking with my checkbook soon. My Tivo experience hasn't been the best with the pixelization issue and very sluggish performance problems also added in for good measure. Really makes me feel good I paid a premium for such a questionable product.
     
  15. Sep 12, 2008 #55 of 106
    FiosUser

    FiosUser Member

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    I am in Southern California and have just had the opposite problem happen to me.

    My Tivo shows the guide data for the new lineup, but however, Verizon has not made the lineup change yet.

    I have both a Tivo and a Verizon DVR. The Tivo has all the future guide data now and my Verizon DVR has the current guide data.

    I end up with the same type of problem (all my season passes, etc. are screwed up and I can't tell what is on what channel).

    So, this leads me to believe Verizon will be making the lineup change very soon if Tribune has already changed the guide data. (Sooner than the 10/9 date posted above).

    I haven't seen anyone else have this problem before so I thought I would share.
     
  16. Sep 12, 2008 #56 of 106
    Gregor

    Gregor Wear Your Mask! TCF Club

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    It's great that folks are complaining to Tivo and struggling along for awhile.

    It's a lot easier to find a nearby zip code that has the right (or at least close) FIOS lineup and rerun guided setup and use that.

    IIRC, I used 08055. Seems to work fine. Some of the PBS stations are wrong, but the major networks in Philly are there as are the sports channels and premiums.

    I also sent the links to the new and old FIOS lineups as soon as I found out about them, and nothing happened.

    Am I happy about having to rerun GS on multiple Tivos? Not at all, but at least they're still working. I'll check back in a week or so with one of the S2s I have to see when that gets updated.
     
  17. Sep 12, 2008 #57 of 106
    dcpmark

    dcpmark Member

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    You missed my post just a few threads down:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=404962

    The problem is that as of last night, Tribune HASN'T changed the guide data for my zip code. Go to Zap2it.com and check for your zip. TiVO just changed the channels to show the realignment and additional channels, and is attempting to get guide data from Tribune under the new system, but Tribune's own data program show no change to FIOS in the area.
     
  18. Sep 12, 2008 #58 of 106
    davidwestcott

    davidwestcott New Member

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    This is crazy, I've been thinking that the cablecards must have wacked out because all of my HD channels (800's) were gone, and ended up with some travel food show recorded under Jon Stewart!!! Well downloaded the 'new' SE Pa Verizon channel line ups, were they going to tell us, or if they did I didn't get the letter, anyway compared it to the Southern NJ and like others have said it's very very close. I redid the guided set up with the 08055 zip (mine is 18901 - Doylestown) and it's working very well! Unfortunately it didn't take to the season pass shows so I had to go back and redo them, but at least I now know what happened. Thanks for the help!
     
  19. Sep 12, 2008 #59 of 106
    Gregor

    Gregor Wear Your Mask! TCF Club

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    SPs should have been converted over.

    I'll be curious to see when the SE PA update hits. I'm leaving one S2 unchanged as a semaphore :)
     
  20. Sep 12, 2008 #60 of 106
    wmcbrine

    wmcbrine Well-Known Mumbler

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    I got a letter and a phone call. There's also a message on my one Verizon set-top box, along with notices in its guide. This all came well before the actual realignment here (scheduled for the 22nd).

    Of course I already knew, from DSLReports.com and here.
     

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