New Fios HBO cablecard issues

Discussion in 'TiVo Premiere DVRs' started by MrMac1958, Aug 11, 2012.

  1. Apr 14, 2013 #61 of 122
    Davisadm

    Davisadm TiVo is awesome!!!!!

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    Jan 18, 2008
    SoCal
    I hope you aren't paying anything for getting or returning the unneeded M-Cards. That was Verizon's screw up, not yours. Make sure they pay for shipping and credit you for any charges they may have put on your account.
     
  2. Apr 15, 2013 #62 of 122
    MookieDoug

    MookieDoug New Member

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    Apr 6, 2009
    Natick, MA
    No, they told me that they would pay for the shipping of the cards back to them, and they've already given me a month's credit on my account for both Cinemax and HBO for the time lost.
     
  3. Apr 19, 2013 #63 of 122
    PGHammer

    PGHammer New Member

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    Dec 11, 2011
    Accokeek,...
    Sometimes, it CAN be the device (not necessarily a TiVo). I had a CableCARD fail with an HDTV that supports them but the SAME CC paired right up with my Premiere. Same CableCARD (Motorola M-card) and same provider (Comcast) - I had picked up the CC from the local Comcast office myself. Did the installation myself. The TV never displayed pairing information - the Premiere's Guided Setup did. The Premiere showed me how painless CableCARD installs SHOULD be.
     
  4. May 27, 2013 #64 of 122
    MaxH42

    MaxH42 New Member

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    Apr 8, 2009
    tl;dr version: Contact Verizon Support on Twitter (twitter.com/VerizonSupport). From the CableCard Pairing screen (Settings>Remote, CableCARD, & Devices>CableCARD Decoder>CableCARD Options>CableCARD Menu) give them the numbers for CableCard ID, Host ID, and Data number, and ask them to please MANUALLY VALIDATE that card.

    I just had the exact same issue -- I was given a few months free HBO as a promotion, but only my TiVo Premiere 4 could receive HBO. The TiVo HD XL got the CableCard message to contact my cable provider when tuned to HBO (or the FIOS tips and tricks channel, for that matter.

    First call, the tech said he had seen this exact issue before, and was looking into it when my internet (and my VOIP call) dropped for a minute or so. When I called back, I got a tech who insisted that TiVo had to do something to "allow MPEG4", and there was nothing he could do. I tried to talk him through revalidating the card, but I could tell he was sending a reset because the tuner would reset and the Data number for the CableCard would change, which would mess up the pairing.

    But Verizon Support on Twitter was able to fix it in seconds via manual validation with those three numbers from the Pairing screen.
     
  5. May 29, 2013 #65 of 122
    GmanTiVo

    GmanTiVo give me more options

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    Mar 8, 2003
    Ridgewood, NJ
    Hi, this is a re-post of mine from another thread and do apologize for doing it in the Premiere area but since I was able to successfullt get past the HBO CCI flag (blank screen with cc info telling me to pair the cable cards to get HBO) perhaps this will help someone with the same issue (regardless of Tivo box):

     
  6. May 29, 2013 #66 of 122
    CoxInPHX

    CoxInPHX COX Communications

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    Jan 14, 2011
    Phoenix, AZ
    Sorry to piss on your parade, but if/when FiOS changes the HBO video feeds to MPEG-4 (H.264) your S3 will once again not be capable of receiving those channels. :(
     
  7. May 29, 2013 #67 of 122
    aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    It's only a few of the HBO channels. Not all of them.
     
  8. May 29, 2013 #68 of 122
    aaronwt

    aaronwt UHD Addict

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    884
    Jan 31, 2002
    Northern...
    Four HBO channels are supposed to switch to H.264. Two of them are Spanish ones. And it's really only two channels, but the East and West coast feeds.

    HBO Family 906
    HBO Family (West) 907
    HBO Latino 912
    HBO Latino (West) 913
     
  9. May 30, 2013 #69 of 122
    GmanTiVo

    GmanTiVo give me more options

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    Mar 8, 2003
    Ridgewood, NJ
    Not a parade here, I do realize what is in store for my S3 in the future, I was just addressing the current CCI flag that is marring all HBO channels, SD & HD. :)

    aarnwt, ty for clarifying which channels will go MPEG-4 first on FIOS, I barely ever watch HBO, and have never clicked on HBO Family and no hablo a espaƱol bien either. ;)

    Hopefully I can squeeze out of my problem free LT 2TB S3 OLED another year or two and then jump on the next gen box (TiVo 5) whatever that may be. :cool:

    Gman
     
  10. May 30, 2013 #70 of 122
    dahacker

    dahacker Member

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    Jan 14, 2004
    I had a hard drive start to fail on my Tivo HD, so I got a new one from another Tivo HD. Clear and Delete....Setup Again....tried automated phone re-activation with Verizon FIOS.....no activation.

    Spent two hours on Verizon FIOS tech support to get the card activated again. They got it activated again, but of course it couldn't display HBO etc. i.e. it wasn't validated. They sent me a new card, I activated it online, still showing not validated. Two more hours on tech support tonight with them trying to "manually validate" it and still no validation. They suggest I replace the Tivo because that must be what is the problem. They also wanted me to try the card in my other still perfectly functioning Tivo HD XL to see if it would work there. Like I am going to invalidate the other Tivo too.

    I AM AT FREAKING WITS END.
     
  11. May 30, 2013 #71 of 122
    skatze

    skatze New Member

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    Apr 14, 2013
    Folks,

    I had the exact same problem with HBO/MAX. It's not the cablecard. It's poorly trained Verizon tech support/customer service. After speaking with a level 2 tech, the issue was resolved in under 5 minutes. It's all about how they activate the card and which software program they use. I wrote notes down to help others with the same issue and when I get to my computer tomorrow, I'll be more than glad to post them.

    Incidentally, Comcast in many markets now offers their OnDemand as an application at no additional charge. This makes the TiVo the best alternative to cable companies' DVR's as they no longer offer that one feature that TiVo lacked...ondemand. Hopefully, Verizon will get with it and work with TiVo as well to allow OnDemand.
     
  12. May 31, 2013 #72 of 122
    dahacker

    dahacker Member

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    Jan 14, 2004
    I think we are all in agreement there isn't a hardware issue. Any detailed suggestions are more than welcome. Just telling them to "manually validate" the cablecard hasn't worked for me yet.
     
  13. Jun 1, 2013 #73 of 122
    JAH_PGH

    JAH_PGH New Member

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    May 27, 2013
    I've been having the same issue for the last 2 days (I got my TiVo hooked up for the first time last Saturday). Unfortunately I didn't check to make sure that HBO / MAX were working at the time, but I'm guessing that they did because now, every 1/2 hour, I get the 'start cable service' screen.

    What's really odd is that the original Data ID that I specifically wrote down when activating the card is completely different than the one in the setup screen today.

    I'm on the phone with Verizon tech support right now. He tried to re-activate and said that something looks wrong. He's had me on hold for about 10 minute while he talks to his helpdesk. Apparently my account looks good, but there's something with this card.

    Also of note, he said that the Data ID numbers can change on their own. I find that hard to believe, but I've witnessed it first hand.
     
  14. Jun 1, 2013 #74 of 122
    JAH_PGH

    JAH_PGH New Member

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    May 27, 2013
    the tech just came back on the line and everything works!

    I didn't quite understand what happened, but apparently he was seeing the card on my account as active and in good standing, however there is another database that wasn't showing the CC on my account. When he contacted his helpdesk, they re-activated the card on MY account and everything works now.

    It's so true that you need to get the right technician to fix these problems...

    Thanks to the TiVo community for your help!

    JAH
     
  15. Jun 1, 2013 #75 of 122
    shamilian

    shamilian Member

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    Mar 26, 2003
    NJ
    That is the biggest problem with the FIOS system. It is a bunch of systems connected together and they each have their own databases. When I spoke with the last tech, I told him I know they have 2 different systems to control CCs but he told me that they are up to 4 different systems now....
     
  16. Jun 2, 2013 #76 of 122
    skatze

    skatze New Member

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    Apr 14, 2013
    Here's what you need to do:

    Verizon has two software systems. You need to tell them to please enter the info using their DTI system (command system). If they simply do a search for "copy protection", it will direct them to the proper steps. It is because of HBO/MAX's copy protection that those two channels don't come in and/or you don't see proper validation. They should NOT use auto-validation or re-validate commands.

    The DATA id does stay the same UNLESS you put it into another TiVo or cable card device. You should be able to remove it and put it back in the same unit with no change however.

    I initially found this information at:

    http://www.silicondust.com/forum2/v...sid=9c50ad245e4e038167a968f4b8bbe479&start=15

    When I spoke with the Verizon tech at only level 1, they followed the directions and it worked just fine. They also informed me that some techs don't realize the issue is generally a "copy protection" issue and they need to search for those key words to resolve it.

    I hope this helps everyone.

    Steve
     
  17. Jun 3, 2013 #77 of 122
    dahacker

    dahacker Member

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    Jan 14, 2004
    I can assure you that the DataID can change without moving the card at all. It has happened on my Tivo.
     
  18. Jun 4, 2013 #78 of 122
    skatze

    skatze New Member

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    Apr 14, 2013
    Okay, let's not argue the point. Regardless of whether it does or doesn't, to properly activate the card, the current info needs to be relayed to the customer service rep who's inputting the info for cablecard activation.
     
  19. Jun 6, 2013 #79 of 122
    bantar

    bantar Member

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    Apr 27, 2004
    Agreed. It absolutely changes. There are two steps needed when you get the tech on the line to fix the HBO issue.

    Revalidate - this changes the data id
    Manual Pair - using the CHANGED data you now see on the screen

    Again, when I called Verizon to fix the HBO issue, the tech had never heard of this and suggested bad card, but thanks to this forum and his willingness to listen to my directions, we were on and off the phone in a few minutes. Of course you need to let them try the manual pair first because... they will insist. After it fails, do the above.
     
  20. Jul 7, 2013 #80 of 122
    eagle104

    eagle104 I hate Comcast

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    Sep 4, 2007
    Southern...
    I was on the phone with Fios support for about 3 hours yesterday to get Cinemax working on my new cable card. I used the information in this thread and it still took this long. I was with tech and she was working with level 3 support there. She was trying to get me to hang up saying I need to get a cablebox for it to work even though I knew it was ******** as I recently had HBO and Max both on the older card and they were like well that's because it was paired before the CCI change. I talked to a different tech first and he was really bad he ordered a new card even though I told him the one I was using did work he just has to validate it correctly.

    My advice to people with cablecard issues is to just keep them on the line and don't allow them to get rid of you because they aren't sure what they are doing. A Verizon tech can fix things because even a broken clock is right twice a day.
     

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