New Fall Service update!

Discussion in 'TiVo Series3 HDTV DVRs' started by hunts, Nov 20, 2008.

  1. Dec 6, 2008 #161 of 356
    wmcbrine

    wmcbrine Well-Known Mumbler

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    It's amazing how minimal the message about the 11.0 update is, especially given the huge jump in the version number -- "reorganized menus", and that's it. The same change as in 9.3.1 to 9.3.2, minus the controversial "More About" thing. (I figure they only came up with that while 11.0 was already underway, and they'll inflict it on us later.)

    We know that 11.0 must also contain the changes needed to support Netflix, but that still seems like a much smaller change than the one from 9.3 to 9.4, which introduced video streaming, as well as folder play, folder delete, guide during playback, etc. There ought to be something huge in 11.0. But what? (I suppose it may only indicate an architectural reorganization that's invisible to the end user.)

    Here's what I've found so far:

    * HME apps seem to start up a little faster, but I'm not certain.
    * High-def HME apps -- the "Please Wait" stays in the center instead of moving to the upper left. Actually, the HD version of it doesn't appear at launch, only at the end, but it's in the center then.
    * Weird artifacts tonight at one point after trick play -- the video zoomed ahead, and then slowed down to below normal speed, all while the audio played normally. And it stayed that way until I trick-played back over the point where the problem started, although I didn't give it very long.
     
  2. Dec 6, 2008 #162 of 356
    richsadams

    richsadams Well-Known Member

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    I've also noticed the same thing on our Series3 (our TiVo HD hasn't received the update yet). Our TiVo's are all on Ethernet connections (hard wired...no wireless).

    Also when YouTube videos load the screen will be black (w/green playing bar present) and audio will begin, then video. The video delay is as much as three or four seconds which causes me to miss the very first part of the video. This happens with every YouTube video now.

    The "service not available" on broadband programming has happened repeatedly since v11.0 was installed (never prior to that). If I go out of the download menu, back to TiVo Central and then back into the download menu it then often works.

    Networking seems to be fine...photos and music from my iMac, eyeTiVo, Now Playing widget, etc. I haven't had any TiVo software upgrade issues in years. Hmmmm. :confused:

    EDIT: I also noticed that after v11.0 update the Series3 system information now shows 157 hours of HD and 1367 of SD recording space. Previously it was 144/1368. Guessing that the partitions have changed a bit.
     
  3. Dec 6, 2008 #163 of 356
    mskovrinskie

    mskovrinskie New Member

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    PA
    I've had several feature and service updates in the past 2 weeks, and just got another message this morning that I got the Fall 2008 service update on my Tivo3.

    Unfortunately, they way I learned about this was that my TV was not displaying an image this morning (Vizio blue when there is no HDMI signal) and Tivo green power light was blinking every second instead of solid. I have never seen that before. I had to pull the power to reset it and it did reboot successfully and give me the service update notice.
     
  4. Dec 6, 2008 #164 of 356
    Skyhawk85u

    Skyhawk85u New Member

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    Damn, I wish I had read that post before I panicked this morning. Same thing for me - just a blinking green power light and nuthin'. After I pulled the plug it rebooted to the "preparing the service update" message. Is this really going to take an hour? I was concerned because I have a hacked 1TB drive in my THD - wasn't sure if that was what caused the problem. I am NOT impressed with this rollout - good thing it didn't happen while I was away for a couple of weeks though!
     
  5. Dec 6, 2008 #165 of 356
    Skyhawk85u

    Skyhawk85u New Member

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    Update - it's up now, seems fine. I thought I had 144 HD hours, now it's reporting 157 (SD remains the same at 1367 though.) Everything seems ok with quick look. Whew.
     
  6. Dec 6, 2008 #166 of 356
    Skyhawk85u

    Skyhawk85u New Member

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    Very impressive - the new "Video On Demand" just goes to a "Please Wait..." screen. I have good wired Internet connection. How long do I have to wait? It's been 5 minutes so far... very impressive.
     
  7. Dec 6, 2008 #167 of 356
    Jimbo713

    Jimbo713 CreaTiVoty!

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    What does HME stand for?
     
  8. Dec 6, 2008 #168 of 356
    jrm01

    jrm01 New Member

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    As of this morning I finally got 11.0 update for my S3. Also, my THD which has had the P3 version for a week also got the 11.0 version this morning.

    Previously I had reported a problem with the P3 version on my THD (no cablecards) whereby my Manual Record (by date, time and channel) Season Passes for clear-QAM channels were no longer scheduled, with a message saying the program was no longer in the Guide. The problem is still there with the 11.0 version.

    However, I've been in contact with TiVo and they installed some software on my TiVo to gather some info and logs to diagnose the problem. We also found out that by deleting the Season Pass and re-creating it solved the problem. Such Season Passes created under the new software operate just fine. It's only SP created under previous versions that have a problem with the new release.

    Also, on my S3 I have 1tb external drive and my HD capacity is now reported as 179 hours instead of 165. The SD capacity remained at 1561. My THD went from 20 to 21 HD hours.
     
  9. Dec 6, 2008 #169 of 356
    20TIL6

    20TIL6 BaDoop BaDoop BaDoop

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    Hey Man, Enjoy

    :D
     
  10. Dec 6, 2008 #170 of 356
    RoyK

    RoyK New Member

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    Had "pending restart" status this morning. I restarted and it installed the new version after which I had a totally gray screen. Nothing worked for a few minutes then I got the menus but no background - only gray screen.

    Did another restart and it came up normally.

    I expect TiVo will get a lot of calls from customers if that experience is typical.
     
  11. Dec 6, 2008 #171 of 356
    RoyK

    RoyK New Member

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    It displayed a System unavailable message on mine - Down for maintenance - then I tried it again and it hung on "please wait" for a couple of minutes and came up with the Broadband Video stuff.

    I selected Amazon - most recent and its been hanging at Please Wait for quite a while now..

    Finally came up.
     
  12. Dec 6, 2008 #172 of 356
    dsabine

    dsabine New Member

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    OMG.....what is the problem Tivo!!!??? I wake up, I'm told "Congratulations, you've received the fall update" what the message should have said was "Dear sir, we regret to inform you that you have been chosen to receive the fall update.

    And BTW, I have a WIRED ETHERNET CONNECTION. For those of you that aren't in the know, here's what your experience may be like. Also realize, before writing this post, I restarted my Tivo just in case that would make a difference, it didn't!

    Minutess:Seconds - Description
    • 2:38 - From Main menu to the Video on "Broadband Video" main menu.
    • 1:16 - From "Broadband Video" to Music Videos "Most demanded Music Choice"

    FOUR MINUTES. I could have watched the video on a dial-up connection from YouTube faster! I thought Tivo was supposed to make my life easier, more convenient. You've implemented a MANDATORY INFORMERCIAL.

    Here's the process for those of you not in the know yet:

    1. Turn on TV and Tivo
    2. Go to Tivo Menu
    3. Select the NEW and IMPROVED (LOL) Video on Demand Menu.

    4. Let the dog out
    5. Brew some coffee
    6. Go to the restroom
    7. Poor your cup of coffee
    8. Sit down in front of the Tivo, "Almost there"
    9. Select Music Choice

    10. Go let the dog back in
    11. Add the sugar to your coffee that you forgot

    12. Sit down in front of the Tivo, "Almost there"
    13. Select your video and wait for the download.

    I have a Series 3 HD and 2 Series 1 machines and I am perfectly content with the fact that my series one machines do not do everything that a series 3 does. For the Tivo Execs, What does it take to get get you to understand that you will turn more people off by providing a service that performs poorly that by telling people a service isn't available.

    Why not try a test market to see if an update will scale? Apparently this isn't done but what is done is to rush an update into service without proper testing. You seem to be turning me more and more off and away from Tivo. For the same price that I pay for my Tivo service I could have 3 cable boxes and not have to deal with CABLE CARDS and Time Warner.

    What do I have to do to roll back my update....PLEASE!!!! Or how about this, seems to work for Microsoft, give me the option downloading the update and reverting if I'm not happy with Tivo lack of planning and apparent lack of testing!
     
  13. Dec 6, 2008 #173 of 356
    wmcbrine

    wmcbrine Well-Known Mumbler

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    Home Media Extensions. It's the protocol used by all their network-based apps -- most of the entries in Music, Photos & Showcases, plus VOD, Swivel Search, etc.
     
  14. Dec 6, 2008 #174 of 356
    TiVo Steve

    TiVo Steve New Member

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    Seattle WA.
    My TiVo HD with a Seagate DB35 500GB drive went from 64 hours to 70 hours after last nights upgrade to v11. SD stayed the same at 607 hours. Smooth upgrade. :)
     
  15. Dec 6, 2008 #175 of 356
    wmcbrine

    wmcbrine Well-Known Mumbler

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    I had a similar problem this morning as well, but on an S2 running 9.3.2. I'd attribute it to their servers being bogged down at the moment, not to the new software. (It may be the process of sending out the update that's bogging them down. It looks like everyone's getting 11.0 at once.)

    I still don't have the videos I requested, either.
     
  16. Dec 6, 2008 #176 of 356
    RoyK

    RoyK New Member

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    Just tried transferring a movie from my PC using pytivo. It says it is transferring but after 10 minutes an attempt to play just gets the "please wait then press play" message. The green bar shows NO progress.

    Stopped the transfer and switched over to my Toshiba SD-H400 and repeated there. Transfer started and could begin watching immediately!

    Edit: My network is wired.
     
  17. Dec 6, 2008 #177 of 356
    jlb

    jlb Go Pats!

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    Burlington, VT

    Ditto ditto ditto.....

    We'll see if it is any better later this afternoon or tomorrow....
     
  18. Dec 6, 2008 #178 of 356
    dmbfan36_23

    dmbfan36_23 Member

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    Feb 14, 2003
    Woburn, MA
    I just woke up, had been up till 4am watching TV, and my Series 3 is at the "Preparing the service update. This may take up to an hour, possibly longer." screen... the problem is, what's normally black on this screen is purple.... so the TiVo guy is purple... my gut says that means it's locked up and this isn't normal. Should I just power cycle it? Thoughts?

    EDIT: I mean my "TiVo HD", not my "Series 3".
     
  19. Dec 6, 2008 #179 of 356
    Skyhawk85u

    Skyhawk85u New Member

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    It's too bad - TiVo went from a ground breaking company that was very customer oriented to... I don't know what, but now I'm pretty sure this will be my last TiVo. I can get better performance with as much work with an open-source solution that is way more in my control. Hopefully my THD will last long enough and TiVo won't break it for a good long time though. Sorry, I digressed - this is a thread about a poor upgrade rollout. For the guy who has the purple TiVo guy, yeah, try rebooting.
     
  20. Dec 6, 2008 #180 of 356
    mazman

    mazman Member

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    Alamo, CA
    Same thing happened to me. It should change to the correct colors in due time.
     

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