New Fall Service update!

Discussion in 'TiVo Series3 HDTV DVRs' started by hunts, Nov 20, 2008.

  1. Nov 27, 2008 #81 of 356
    jrm01

    jrm01 New Member

    2,619
    0
    Oct 17, 2003
    Pittsburgh

    Advertisements

    "They" didn't tell you anything. A CSR told you that (an uninformed CSR at that). It is known and is being corrected. Most likely by this weekend (my guess).
     
  2. Nov 27, 2008 #82 of 356
    Dr_Zoidberg

    Dr_Zoidberg Member

    283
    15
    Jan 4, 2004
    Yes, the CSRs are "hey". THEY didn't have an answer. THEY did tell me THEY didn't know of the problem and they CSR asked other CSRs about it, and another was experiencing it.

    If TiVo knows about it, why didn't THEY inform their CSRs about IT? That's poor Customer Service.
     
  3. Nov 27, 2008 #83 of 356
    bicker

    bicker bUU

    10,671
    90
    Nov 9, 2003
    Florida
    To be fair, this is such a minimal annoyance that I would understand completely if TiVo did decide to do something about it but not inform the CSRs on the line. The CSRs have more than enough important information to keep straight, that there is no reason to bombard them with trivialities like this.
     
  4. Nov 27, 2008 #84 of 356
    Dr_Zoidberg

    Dr_Zoidberg Member

    283
    15
    Jan 4, 2004
    Believe what you want, but I would hardly say calling them once is "bombarding".
     
  5. Nov 27, 2008 #85 of 356
    bicker

    bicker bUU

    10,671
    90
    Nov 9, 2003
    Florida

    Advertisements

    You misunderstood. I'll clarify: "... there is no reason [for their managers] to bombard them with trivialities like this." The point being that, "The CSRs have more than enough important information to keep straight..."
     
  6. Nov 27, 2008 #86 of 356
    dig_duggler

    dig_duggler Member

    843
    0
    Sep 18, 2002
    Birmingham, AL
    I think the general consensus here is that Tivo CSR's are clueless, both about trivialities and important things.
     
  7. Nov 27, 2008 #87 of 356
    bicker

    bicker bUU

    10,671
    90
    Nov 9, 2003
    Florida
    I think that's nothing more than self-centered consumers' blathering. I've noted my own problems with TiVo's tech support, but they're not "clueless". They know what they know, and they operate according to protocols that some of us find annoying, but to relegate them to "cluelessness" is a callous and vacuous assertion.
     
  8. Nov 27, 2008 #88 of 356
    ldconfig

    ldconfig New Member

    126
    0
    Sep 7, 2004
    My Tivo HD is still at 9.4. Is there a pattern to the update? Is it just series 3 units getting it? Sorry to ask but my wife stopped me a few weeks ago from ordering a roku Netflix device with the news its coming to my Tivo HD. So far this has been one very long wait. Is is gonna happen on dec 1 or not until 20 seconds after i break down and order a roku? lol
    ld
     
  9. Nov 27, 2008 #89 of 356
    bkdtv

    bkdtv New Member

    7,902
    2
    Jan 9, 2003
    DC Metro Area
    I don't think TiVo has said when in December that it is coming. But it is certainly coming in the near future.

    TiVo rolled 11.0 on a limited basis to make sure there were no major bugs they missed. After a few weeks, they'll roll it out to everyone.
     
  10. Nov 27, 2008 #90 of 356
    joe warner

    joe warner New Member

    58
    0
    Dec 8, 2006
    Granbury, TX
    I received version 11 software update on 11/21. Also on 11/21 I received the message
    "Thu 11/20 You Have a New Feature Update". I have received this message everyday since. It seems to be sent after TiVo does a connect, Either automatically or if you force a "Connect to TiVo Service". I have another series 3 that received the Feature update (But not the Fall 2008 update) that still has version 9.4 and does not have this problem, so I assume it is tied to version 11. I called TiVo several times and no one has heard of this. They have had ne pull the AC plug and re-boot, do a software restart from the menu. The worst thing I did was to follow their direction and do the "Clear & delete everything" option. I was told that it would not erase my recordings. What it did was erase everything. When it came back up it was just like the day I purchased it. I had to even get my Cable Cards Re Authorized and re-paired. Also had to rebuild my Season Pass Manager. So DO NOT DO THIS. After all these options I still receive the message (Even though the message folde shows empty)
     
  11. Nov 27, 2008 #91 of 356
    morac

    morac Cat God TCF Club

    14,658
    2,393
    Mar 14, 2003
    NJ
    I'm shocked (well not really) that the CSR had you do a clear and delete everything to try and fix this, especially since 11.0.P6 apparently fixes the problem. The CSRs should know this.

    This is why the CSRs need to be informed of what's going on with TiVo.
     
  12. Nov 27, 2008 #92 of 356
    Carlos_E

    Carlos_E Member

    241
    0
    Mar 12, 2007
    NYC
    I got the fall update in the AM last night. Bring on Netflix HD streaming!!!!
     
  13. Nov 28, 2008 #93 of 356
    Enrique

    Enrique Well-Known Member

    5,123
    32
    May 15, 2006
    Thats why you should never do ANYTHING a CSR of any company tells you to do, before getting a second opinion.
     
  14. Nov 28, 2008 #94 of 356
    Worf

    Worf Well-Known Member

    2,534
    160
    Sep 15, 2000
    Hrm. I just noticed something.

    Prior to receiving the v11 update, I had the 30 sec skip enabled.

    I just noticed that it's still enabled... the thing normally gets reset after every reboot. And I haven't issued the code that re-enabled it. It didn't occur to me that it rebooted and was still enabled until I hit it as a reflex.

    I wonder if v11 now preserves the setting?

    And yes, it rebooted. I went through the whole THX intro sequence and TiVo introduction after the v11 update.
     
  15. Nov 28, 2008 #95 of 356
    westside_guy

    westside_guy Annoyingly ephemeral

    468
    2
    Mar 13, 2005
    The soggy...
    I'd noticed the same thing sometime in the last several months - well before the fall update, in other words. So if there's been a change in Tivo's attitude about the 30 second skip, I think it happened a while back.

    The Series 2 Tivo that was in our living room (now replaced with a Tivo HD) had to be rebooted semi-regularly because it would lose the ability to use its Tivo wireless adapter. Somewhere over the summer (I think), I finally realized I wasn't having to reset the 30 second skip after rebooting.
     
  16. Nov 28, 2008 #96 of 356
    mchief

    mchief Morey

    339
    1
    Sep 10, 2005
    Alexandria, VA
    Sometime back about the start of version 9, the 30 SS reentry after reboot requirements went away.
     
  17. Nov 28, 2008 #97 of 356
    ewilts

    ewilts Who, me?

    1,005
    0
    Feb 26, 2002
    Mounds View, MN
    Hogwash. There are good CSRs and there are bad CSRs. There are CSRs trained better than others. Some simply have more experience. Some have bad days.

    All of these traits are not specific to CSRs. I could substitute replace "CSR" with "coworker" and still be accurate (and I'm not a CSR). I have my own set of bad days. I have more experience in some things than others and I have seen some issues that a coworker has not seen, but the reverse is equally true. A second opinion that agrees with the first doesn't necessarily mean both are right. Nobody knows everything about everything. You and me included.

    The trick is to determine the knowledge of the CSR in relation to the specific problem you're having. It's going to vary from problem to problem, from CSR to CSR, and from day to day. Treat the CSRs as you would expect to be treated. Treat them as idiots and you should expect to be treated in kind.
     
  18. Nov 28, 2008 #98 of 356
    Enrique

    Enrique Well-Known Member

    5,123
    32
    May 15, 2006
    Not Hogwash, Most level 1 CSR's don't get the info they need. Check forum to forum(TWC,Comcast, DirecTV, Dish network,Tivo.etc...) and you well see that when you ask a complicated question(Or ask about any new product/software) that Most level 1 CSR's well give you the wrong info or not know what you're talking about.

    Now I don't think there idiots(I would bet my life that there are some very smart and wonderful people that are CSR's), but most companies give very little or just the basics to there level 1 CSR's, So most of the time it's best to ask a level 2 CSR or go to a forum that is geared toward your product/software before do anything like joe warner did.
     
  19. Nov 28, 2008 #99 of 356
    Bodie

    Bodie Member

    257
    0
    Mar 12, 2003
    Honolulu
    I've seen it at least 5 times between SW versions 9.4 and 11.0
     
  20. Worf

    Worf Well-Known Member

    2,534
    160
    Sep 15, 2000
    Hrm. I think the Jaman/Disney message stopped showing up at last on my TiVo. No fanfare, just I don't recall seeing it anymore (or did I just dismiss it too quickly)?

    This may have stopped sometime in the past day or so...

    Anyone else have it use to always show then it stopped? Or is it still going?
     

Share This Page

spam firewall

Advertisements