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New Bolt on an Ethernet network with two Roamio Pros - Not visible

Discussion in 'TiVo Help Center' started by Restlessmonkey, Apr 9, 2017.

  1. Apr 9, 2017 #1 of 12
    Restlessmonkey

    Restlessmonkey New Member

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    Hi
    I've had two Roamio Pros living happily on my Ethernet network. Picked up a Bolt 500gb and put it on the network.

    Bolt upgraded itself and connected to network fine. However, both Roamios show up with an "!" next to them with a C423 network error. However! It appears that the two Roamios show up just after a reboot and stream just fine. But eventually they disappear and the C423 error reappears.

    While on the Roamio Pros, the other two devices on the network are not accessible and have the C423 error.
    What is test odd is now the two Roamios that have lived happily for a couple of years cannot stream from each other.

    I'm stumped. Suggestions appreciated!

    Edit: spelling correction
     
    Last edited: Apr 9, 2017
  2. Apr 9, 2017 #2 of 12
    Restlessmonkey

    Restlessmonkey New Member

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    Also, all 3 Tivo's can connect and download updates without any problem.
     
  3. Apr 9, 2017 #3 of 12
    UCLABB

    UCLABB Well-Known Member

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    Did you reboot the Pros? If they haven't connected to the service they won't know the Bolt is on your account. Might try a reboot of the router as well.

    Edit: also make sure the network setting on the Bolt is correct.
     
  4. Apr 9, 2017 #4 of 12
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Error C423 was common on v20.6.3 and it was fixed with RC15 and above. Check under System Information for your version.
     
  5. Apr 9, 2017 #5 of 12
    Restlessmonkey

    Restlessmonkey New Member

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    Thanks for the replies.

    Both Pros rebooted. Oddly, just when they reboot they show up on the Bolt and can stream. They will eventually go gray with the ! and error.

    Pros are on 20.7.1.RC2-USA-6-840
    Bolt is on 20.7.1.RC2-USC-11-849
    All Tivo's grab IP from DHCP server.

    I am currently transferring a recording to the Bolt from one of the Pros via wifi just to test. The other Pro doesn't show up but the one that is transferring to the Bolt is there.

    Networking settings appear correct.

    Very weird.
     
  6. Apr 9, 2017 #6 of 12
    ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    When you add a new Tivo to your network/home, generally, you add it to your tivo.com account, subscribe it, then under DVR Preferences, check the boxes for transfers, sharing, etc. (Save on bottom), then have ALL your Tivos connect to Tivo service. They should then be able to transfer/stream, if not, reboot.
     
  7. Apr 9, 2017 #7 of 12
    Restlessmonkey

    Restlessmonkey New Member

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    FYI all Tivos can stream Netflix, Hulu, Plex, etc without any issues.
     
  8. Apr 9, 2017 #8 of 12
    Restlessmonkey

    Restlessmonkey New Member

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    Thanks.
    Looks like the sharing options are already set correctly.
    Devices have been rebooted several times.

    PS - Site says I've been a customer since January 2003. Time flies!!
     
  9. Apr 9, 2017 #9 of 12
    jrtroo

    jrtroo Chill- its just TV

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    For grins, I would also reboot your network components.
     
  10. Apr 9, 2017 #10 of 12
    Restlessmonkey

    Restlessmonkey New Member

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    There are many devices that are quite happily running just fine on the switch and overall network. When I remove the Bolt from the network, the two Roamios are happy. Don't think it is the switch.
    Stranger things could happen, I guess.
     
  11. Apr 9, 2017 #11 of 12
    jrtroo

    jrtroo Chill- its just TV

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    With TiVo networking, a surprisingly large number of issues are resolved by rebooting switches and routers. It's a standard step in the troubleshooting process, regardless of how well other devices are performing.
     
  12. Apr 9, 2017 #12 of 12
    tannebil

    tannebil Member

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    You might want to double-check the network settings on the TiVos to make sure that MoCA didn't accidentally get activated on the Bolt and one of the existing TIVos. That could cause a loop which can cause funky things to happen. A bit of a long-shot but worth a quick check.
     
    krkaufman likes this.

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