Tivo sent me a replacement Bolt (prior unit had a bad tuner). I have another Tivo Bolt on my network. After setting up the replacement my replacement Bolt can't see my other Bolt (Under "Watching -> Devices". And my other Bolt can't see my replacement Bolt. When I select "Devices" I get an message that there are no compatible networked devices. I've called Tivo twice now, did what they suggested, waited and did force connects and still nothing. How I dread having to ever talk to Tivo support as they clearly don't understand the basics of how a Tivo operates and only go from a script. That's fine for someone with a simple problem, but step outside that area and they are lost. Anyways, I digress. What I did notice, my Replacement Bolt does not have an option in the menu for "Media Access Key". So has me thinking without that MAK it won't communicate, but there is no option in the menu, which is strange. When I look on my original Bolt, under "ACCOUNT AND SYSTEM INFO" it has "System Information" followed my "Media Access Key" in the menu. on my replacement it is missing the "Media Access Key" option. Here's what I see on the replacement Bolt (note missing MAK option and Video Provider Accounts option): And here's what I see on my original Bolt: Any suggestions on how to resolve this issue? BTW, the replacement Bolt shows in my account when I login to Tivo.com, so it's already linked to my account - or so it should be.