New 9.1 software has some serious bugs

Discussion in 'TiVo Series3 HDTV DVRs' started by avmike, Oct 6, 2007.

  1. pl1

    pl1 Well-Known Member

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    MA

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    That is the exact symptom. It will work OK for a while and a reboot fixes it. 9.1 may be less forgiving or Comcast might have tightened up their end recently, and cooincidently.
     
  2. sspicer

    sspicer New Member

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    Oct 15, 2003
    Same exact problem with me -- after 9.1 update, my two Scientific Atlanta cablecards show a grey screen with no audio for most, if not all, standard definition digital channels. Soft reboot didn't bring them back. Time Warner "hitting" them brought most of them back yesterday, but today some are missing again. Haven't tried repeating guided setup yet.
     
  3. aaronwt

    aaronwt UHD Addict

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    Northern...
    I don't know if the behavior is any different. I just know I can quickly press the button and everytime I press it the picture changes as it jumps ahead 30 seconds. As far as I can tell this is what it's always done at least it seems the same. I just press it 6 times quickly and I'm 3 miniutes ahead and I see a quick static image at each press that changes everytime I press it.
     
  4. pl1

    pl1 Well-Known Member

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    Here is some VERY helpful information. Maybe one or more tips might be useful.

    http://www.tivocommunity.com/tivo-vb/printthread.php?t=363797&p=5448376

    11. I have my CableCARD(s) installed, but some of the channels I'm supposed to get are grey. Why?

    Three likely reasons:

    1) Your cable company doesn't have the proper programming tier authorized on your account.

    This is not a CableCARD specific issue, but an accounting or programming authorization issue, and once corrected, the proper programming shows up through any CableCARD or digital converter you have on your account.

    2) Your CableCARD is not properly paired.

    In order for your cards to function properly, they must be associated or "paired" with your account. This is why the information described in question 5 is necessary. If a card is properly paired, it will work in only the host (or in the case of a Tivo, a specific CableCARD slot) and cannot be moved to another device (or slot) without having to be paired again.

    To see if a card is properly paired:

    For a Motorola SCard
    You will see "SUBSCRIBED" in the authorization field on the Conditional Access screen from the CableCARD Menu for the card in question.

    For an SA card
    You will see "CP Auth Received" and "Powerkey Status: Ready"
    (If they are not authorized, you get "CP Auth NOT Received" and "Powerkey Status: Waiting").

    Note: You can see the values indicated and still not see all your channels - see the next sub topic on validation. If this is the case, you card is paired and authorized, but may not see the copy protected channels


    3) Your CableCARD is not properly validated.

    For cable companies that use copy protection flags on some channels, there is another step called validation.

    When you see some channels, but not all (usually premiums like HBO or Showtime), the likely problem is that even though the CableCARDs may have had the proper pairing information entered (and are therefor authorized for your account), they
    haven't been validated. This is not a problem until you start using copy protection (i.e. a non-zero CCI value on a channel). If you don't use copy protection, as long as the cards remain authorized, they can be moved between hosts and they'll still continue to decrypt anything they're authorized for.

    However, with copy protected channels (non-zero CCI value), the card needs to get an additional message from the headend explicitly validating the host/CableCARD pairing information. The card will only decrypt copy protected channels after it receives this message. If you tune a copy protected channel using an unvalidated card you may see a few seconds of video before the card stops decrypting and pops up the MMI screen.

    If you move cards (either put a card into a different slot, or put a different card into the same slot), that breaks the pairing validation. In the case of Motorola, breaking this also causes the card to regenerate a new data field -which then needs to be updated in the headend.
     
  5. pl1

    pl1 Well-Known Member

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    MA

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    Hmm, not for me. If I press 30sec skip and wait for a new picture, then press it again, it works. But, in succession, I get the first image and the last image. I wonder why we are seeing different results? I have the S3 with 9.1-01-2-648 same for you?
     
  6. Killerbones

    Killerbones New Member

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    Feb 26, 2007
    I have had My S3 since the day it was released with the same cablecards installed as well. After the upgrade I have found that the cable card slot 2 was not getting any digital or HD programming. I reboot the box and they came back. a day later the card went black again. reboot again no problem. Then day three the same thing card slot 2 no programmnig so I went into the cablecard menu and if I checked the channels in the menu I can get programming if I go back to live tv nothing until I reboot, Now I know that the card is paired properly as these are the same cards as day one and I have never called the cableco for any changes I had a tech come out today just to check and everything is fine the NOC has bot the card ID and the host ID correct. Seems to me that this is an issue with the newest update from TiVo.
     
  7. bguzik

    bguzik Barry R. Guzik

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    Jan 6, 2002
    McMurray, PA
    I agree..

    But the problem I have believing it's a Comcast issue is that when the problem occurs, ALL QAM channels are blank...even my local HD Channels that are broadcast in the clear.

    And the 2nd card (which is always the issue) shows correct ECMs, Powerkey, and Auth messages, and CCI bits. In fact, TiVo itself in the diag screen shows the channel tuned and (if on a scrambled channel) actually decrypting...

    Anyway, I've redone guided set-up after power cycle rebooting the TiVo...I guess I won't know for a day or so whether that fixed it or not...

    Barry
     
  8. Fist of Death

    Fist of Death Bon Vivant

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    The Emerald...
    My experience is identical to that described here.
     
  9. pl1

    pl1 Well-Known Member

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    I suppose it's possible. I guess without knowing what the software update covers, we can't very well know.
     
  10. wierdo

    wierdo New Member

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    Apr 7, 2002
    Arkansas, US
    You are probably pressing the button faster.

    I saw no difference between the new behavior and the old until I spammed the crap out of the button and realized that if I hit it faster than I normally do, it does indeed only show the frame when I started skipping or instant replaying until I quit hitting the button.

    Slowing down your button presses will not slow down the transition through the commercials or whatever, as the machine processes each press at a finite speed. If you exceed that speed, you get the static screen, if you don't, you get updates. You need not wait to actually see the updated picture, just slow down a tad.

    Personally, I gave up on 30 second skip a long, long time ago. It's far too imprecise, even with the old behavior. The maximum fast forward speed is at least as fast as the 30 second skip, and I rarely find myself having to skip back several times due to overshooting.

    Edited to add: The only really annoying bug I've seen with the new software is that if you pause, unpause, and pause again too quickly, you'll get a "nice" sound loop that continues until you unpause again.
     
  11. pl1

    pl1 Well-Known Member

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    It is a change in behavior, none the less. I have been using the 30 sec skip for 5 years. It's always been the same until now. In certain sporting events (for example in hockey), I know the normal break time (in hockey it is 90 sec, so 3 quick pushes of the button) and I'm back to the game. In most shows, it is 2 min (4 skips) or 3 min (6 skips). It helps to be able to see the commercials when the breaks are different. If you have to skip slowly, you are being forced to watch the commercials. (Which, as was recently pointed out, might be the intent. I certainly hope not, but anything is possible.)
     
  12. pl1

    pl1 Well-Known Member

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    I was just playing with the 30 sec skip and I'm now getting mixed results. It sometimes pauses in a blur, other times it seems to show a quck snapshot of the picture in every other press of the button. It is not consistent. Maybe I will try a restart.

    EDIT: A restart didn't hurt. It does respond a little better than before now.
     
  13. NCC2893

    NCC2893 New Member

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    Mar 4, 2007
    New York
    OK, so I have two Series 3 TiVos, one has the 9.1 update, and one does not. The one with the update periodically shows me a black screen on all HD channels. A reboot clears it, but what a hassle! Is there any point in having Time Warner reinitial the cards or does TiVo have t to fix the update to correct this problem?
     
  14. tivochiguy

    tivochiguy Member

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    Feb 16, 2004

    I had the EXACT same problem. It was with one show only. Have not had it yet with another show. Did exactly what you described. Didn't start until after the upgrade. Go Tivo.....
     
  15. davedonohue

    davedonohue New Member

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    Oct 20, 2004
    Charlottesvi...
    My S3 with 9.1 has just started doing this too. Nothing but a black screen on any channel that isn't pure analog. Incredibly annoying. Rebooting now to see if that fixes anything.
     
  16. jlib

    jlib Lean Forward

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    Nov 21, 2002
    Carmel...
    It would help to see more configuration info in the problem reports (and the no-problem reports). Minimally, Tivo model, Moto or SA CableCard, internal or external HD upgrade. Since the problems are not universal we need to see if there is interaction with specific components.
     
  17. NCC2893

    NCC2893 New Member

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    Mar 4, 2007
    New York
    Mine is a Series 3, Time Warner, two SA cablecards, connected via HDMI, with eSata expansion drive.
     
  18. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Nov 23, 2003
    Midwest
    Yeah, it was bad enough to have the pixelation woes now with 9.1 having the audio dropouts makes viewing anything on the Tivo impossible
     
  19. nrc

    nrc Cracker Soul

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    Living in a...
    This problem existed prior to 9.1. Maybe it's more common now but there were threads about it previously.
     
  20. wgw

    wgw Member

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    May 16, 2007
    I started getting a black screen on a few channels about 2 weeks after cable cards were installed in my first S3 about 6 months ago. Rebooting the Tivo helped for one day. Then the next day, a few more channels went black. I fixed the problem by power cycling the Motorola HD cable box that I kept when they installed the cable cards in the Tivo. Then I power cycled the Tivo and everything was fine. After that, I found that almost every Tuesday or Wednesday morning a channel would go black. It appears that the cable co. sends out a hit to the cable box and/or the cable cards every Tuesday and if the cable box doesn't take the update I start loosing channels. Ever since then I started power cycling the Motorola cable box and both Tivo's every Tuesday morning and I have not had a single channel go black. It may have something to do with the way they link the cable cards to the Motorola box in their system. Both times I had cable cards installed they had trouble because I kept the box and they said they had to link the cards to the box.
     

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