Advertisements Your logic doesn't work. I send tivo a broken unit. Tivo sends me back a refurbished unit. Tivo's inventory of units is the same--one in and one out. A bad hard drive is the most common source of failure. Most of us will do the repair ourselves. That doesn't change the fact that charging some customers (JMO) $300 to repair a tivo by replacing a hard drive isn't reasonable. I understand other posters don't share my opinion.