Networked Tivo - 'Account Closed' :(

Discussion in 'TiVo Series 1 - UK' started by a_tivo_noob, Jun 24, 2011.

  1. Benedict

    Benedict Always Thinking!

    Jun 8, 2002


    They've been telling everybody via system messages since February that the service would be shut down on 1 June. They could have bricked everybody's boxes on 1 June, but they didn't. We've had an extra 23 days service beyond that, which I view as a bit of a bonus, so I'm not going to complain over the loss of what amounts to no more than a week or so of additional use.
  2. AMc

    AMc Active Member

    Mar 22, 2002
    East of England
    Brilliant - thanks so much :up:
    Downloaded, unzipped, ftp'ed, telnet in and type fixsub.tcl and my Tivo is back doing what it should do with the data left in a couple of minutes.
    I've just yanked the ethernet cable for now - I'll reconnect when I move it over to the AltEPG when I have more time.

    :up: for the Tivo Community :up:
    :thumbsdown: for Tivo Inc. :thumbsdown:
  3. Trinitron

    Trinitron New Member

    Jan 20, 2003
    North West
    HTH :D

    Just for completness in case people try this at home, don't forget to run chmod before executing the file (I did; it's been a long time :)). Assuming it's ftp'd to /var/hack you need:

    cd /var/hack
    chmod 755 fixsub.tcl
  4. AMc

    AMc Active Member

    Mar 22, 2002
    East of England
    FWIW and it ain't much - mine didn't need to be chmod 'ed but I did ftp in binary mode and put it in /var/hack as suggested :)
  5. healeydave

    healeydave from

    Jun 4, 2003


    TiVo's project plan tried to "do good" by users.
    They gave everyone warning of the 1st June.
    Users got additional grace period up to the 13th whilst the main line was deactivated.
    As far as Tivo was concerned at this point, callers using the service by official means got advance guide data up to early July and BY NOT closing the accounts before the lines got disconnected, this meant users would be able to use that data until it naturally ran out.

    Its only users that continued to access the service by un-official means that have been affected. Grabbing extra day's of data from Tivo's Servers through the Internet was always going to be a gamble. On the one hand each day that was successful, added an extra day to the database, but come the day the service was shut-off, you lose the lot. Sounds a lot like Vegas :)
  6. TIVO_YORK99

    TIVO_YORK99 Member

    Feb 14, 2001
    Yes, that's what I meant by the "sort of". It was the right thing to do to stop the phone line as they obviously needed to close the accounts, but by stopping the access to the server then it wouldn't close the accounts.

    However, I remember the post years ago by the Tivo employee that said if they do cut off the service they would do something to the boxes to allow manual recording with no nag screens and they haven't done that.

    It doesn't matter so much with all your (and others) very hard work in creating the AltEPG for which my parents and my aunt are very grateful (my aunt was seriously very worried that she wouldn't have her tivo anymore - she just cannot use a lot of technology but can use the Tivo easily. She is now very pleased as I've given her a freeview box as well for Tivo to control so she's got far more channels).

    So, thanks a lot Dave and others - espically for providing a new dialup number as well as my aunt doesn't have broadband of any kind.
  7. digital_S

    digital_S New Member

    May 15, 2002
    TUT, can't believe having no service stops the box from recording!! :rolleyes:

    [Note, I'm on dialup, so isn't just the networked TiVo]

    I was on account status 3: account in good standing (or whatever it was) even after the TiVo phonelines first went off!
    I then changed to the other official number (the 0207 one) and I had 2 days, until this morning after the call and now account status "8: Closed, call" - (pointless as we obviously can't call!!) :rolleyes:

    Don't get me wrong, I'm grateful for the extra 23 days we've "squeezed" out of our service, but considering the amount of tenners I've paid every month since 2002....!!!!

    I registered with the Alt-EPG a while ago, but now is the time to actually use it!
    Just hope I don't get charged loads for using an 0845 number.
    (Will need to contact BT and add it to my "friends and family" list)
  8. SteveMcC

    SteveMcC New Member

    Feb 18, 2004
    Trinitron, Thanks very much for the script. At least we can now schedule our upgrade tp ALtEPG at our convenience. Cheers, Steve
  9. AMc

    AMc Active Member

    Mar 22, 2002
    East of England
    I contacted Tivo's email support on several occasions and asked if they intended to close accounts or let the EPG expire - they simply didn't respond.

    It's hardly a secret that many people added network cards to their systems - something that saved Tivo phone costs for years - a posting here would also have allowed people to move to the AltEPG in a planned way rather than waking up to a zonked box.

    I really don't think it would have been too hard for Tivo to make an official posting on that explained how they were going to phase the end of service.

    The lack of communication has really soured the last few days of my (official) Tivo experience.
  10. steveroe

    steveroe Must do some work...

    Oct 29, 2002
    Oxford, UK
    Spam in post #30 reported.
  11. einstein

    einstein New Member

    Jul 19, 2001
    you can also change the IP address, "dial" Test Connection to AltEpg, when Account is changed to Internal Tetsing 4, Guide Data is Available again.
  12. dchsimpson

    dchsimpson New Member

    Jan 23, 2004
    I copied the two files into /var/hack and chmod 755 fixsub.tcl, but I could not run the script.

    TiVo: {/var/hack} % ls -l fixsub.tcl
    -rwxr-xr-x 1 0 0 1616 Jun 24 18:00 fixsub.tcl
    TiVo: {/var/hack} %
    TiVo: {/var/hack} % ./fixsub.tcl
    bash: ./fixsub.tcl: No such file or directory
    TiVo: {/var/hack} %
    TiVo: {/var/hack} %
  13. filbert

    filbert New Member

    Sep 24, 2001
    Had same problem and literally posted the same thing just after you. Some googling later

    The answer...... tivosh /var/hack/fixsub.tcl

    So that has now run and the account is set back to 5 but the Tivo then saidit has not made a successful call for more than 30 days and so I couldn't see the guide data still. Left it a while and re-ran the script and now all seem fine and I can see that data again.

    Phew well done to the OP of the script
  14. spitfires

    spitfires wassock

    Dec 19, 2006
    South Coast, UK
    Somewhere along the line you have changed the line endings to Windows format rather than Unix (perhaps you viewed the file in Wordpad?).

    Anyway as you discovered you can also run it with
    tivosh /var/hack/fixsub.tcl

    Restart the TiVO.

  15. dchsimpson

    dchsimpson New Member

    Jan 23, 2004
    Thanks for that. In the mean time, I reset mine by doing a test call to the altepg server. This will give me time to cut across at my leisure.
  16. unitron

    unitron Well-Known Member

    Apr 28, 2006
    semi-coastal NC
    And since your report of the report was the next post after the spam, it became Post #30 as soon as the spam post was deleted.:D
  17. sjp

    sjp Active Member

    Oct 22, 2001
    London, UK
    he was at thirty with himself :p
  18. dvdfever

    dvdfever Member

    Jun 2, 2002
    My town
    Sorry, but I've had a brain fart and it's been a long time since I access my networked TiVo via telnet, but while I've ftp'd the file across, I can't seem to actually telnet into my TiVo because my PC (Windows Vista) isn't recognising the command 'telnet' when I try 'telnet'

    I know I'm missing something incredibly obvious and I have had a quick search on this forum, but if someone can put me on the right path that would be immensely helpful. Thanks.
  19. drgeoff

    drgeoff Member

    Nov 10, 2005
  20. dvdfever

    dvdfever Member

    Jun 2, 2002
    My town

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