NETWORK DROPS: Netflix and Amazon frequently looses network on BOLTS.

No, it does not appear that "the Bolts" have a problem maintaining a network connection during or after streaming. I am not saying that you do not have some sort of a problem in your house, just that your problem is not indicative of a general BOLT problem.

I have two Bolts, and there are times when we watch Amazon for hours and hours straight (we do not use Netflix), and in over two years, I have NEVER had a problem with my Bolt staying connected on my network. Not one single time have I ever had to reboot it or fiddle with anything at all due to a network connection.

I'd suggest that your problem, whatever it might be, probably has more to do with your router, either the hardware or the specific configuration settings, than it does with your TiVo box.

 

I agree with V7Goose. I would bet it is your router. Swap out for a high end router like Netgear X8 (8500) and keep it cool. Streaming chews up a routers CPU and can generate a lot of heat. That heat can cause random networking issues depending on how well the router was manufactured (consumer grade routers are generally not very well made especially the less expensive ones). We've had our Bolt since it was released 3 years ago and have not had one single network related issue. Our Bolt and Mini are also both set to static IPs so they do not depend on the router's DHCP server.

 

I use a Netgear R8000. It's not very warm. I have it sitting on a cooling rack from the oven (trivet). But for my modem, Arris SB8200, I use a fan since it gets quite warm. Streaming internet content isn't very hard. Streaming four Mini units is whole bunch harder.

 

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I had the exact same issue and decided to buy a Roku. Best decision I have ever made. Do it. You wont be sorry. Netflix, Prime, and they even have PBS! They all stream flawlessly and there are more streaming apps you can choose. Way more than Tivo.

 

It would be interesting to get a network trace off your switch but according to this wiki maybe not possible with that particular switch model. I would first see if there is any firmware update for the switch. It would not be unusual to have a bug in the firmware. Or you could put an electric timer on the switch to have it reboot every night at 3am. I did that at one point with some Netgear DSL equipment to keep the connection from failing ... until it finally completely died.

Barring that completely swapping out the switch is probably the way to go. I'd go for one of the models that lets you attach a sniffer to do a trace. Would be interesting to see what is happening.

 

Since you have other boxes, try switching the locations of the bolt and see what happens.

 

I have had the same issue for quite some time.

Apps work for a while, then suddenly I have to reboot to get the network back. My roamios all still work fine, no reboot needed to access apps.

I've moved the bolt and roamios around to no avail.

I am connected via gigabit Ethernet to my cable modem. I even tried running one cable from cable modem to bolt. No difference. Same behavior.

I've been too busy to try and chase this issue down. I just keep rebooting the bolt when it happens.

Let me know if you resolve your issue, and how you did it. If I figure it out I'll post back here.

-Randy

 

Same here, only have the issue on my bolt. My Roamios are fine.

I stumbled upon a possible work around the other day. I tried it again this morning and it worked. It may or may not work every time though.

When I go to Apps, and get the network error, I do this:

1. From TiVo Central - Settings & Messages - Network Settings - TiVo Service Connection (click it to ensure the Bolt can get to the TiVo servers).
2. Press the Guide button on the remote.
3. Press the Live TV button on the remote.
4. Press the TiVo button on the remote to get back to TiVo Central.
5. Go to Apps, and they connect as expected.

Note: This is from my bolt with software version: 20.7.4.RC42-USC-11-849.

YMMV.

-Randy

Sent from my Nexus 7 using Tapatalk

 

Learn something new everyday.

 

My impression has always been that TiVo does not employ anyone who has any clue about how networking functions. Which is why I cracked up when they announced their "cloud" DVR project (since wisely cancelled).

 

The iOS app routinely loses connection, including inside my house.. though turning off wifi (on my phone) OFTEN but not always fixes it... and strangely, even though the Roamio Pro is the one doing the "Tivo Stream" part.. it's looking at THAT Tivo that most often loses connection.. If I can switch to the Premiere 4 quickly enough, that loses connection FAR less, even on WiFi.

Also, the Stream downloading/streaming has basically always been broken for me, either with a separate Tivo Stream and P4, or with my Roamio Pro. Even if I do get a successful download, it can just hang in the middle and I'm stuck without something to watch.

so unfortunately, paying for Hulu AND downloading/watching in VLC on my iPad have been my workarounds to watch stuff out of the house..

 

I'm sorry for dredging up an old thread, but I have an update.

This same behavior now is exhibited on my Roamios. I go to Apps and get the "not connected to internet" message.

I now do the following to fix this:

1. Press Guide button.
2. Press TiVo button.
3a. If no Apps appear go to My Shows, then back to TiVo Central.
3b. Go to Apps and now they work.

This works for my Roamios and Bolt. I no longer need to check internet connection etc. The above procedure works every time for me (barring an actual internet problem, which is a very rare occurrence at my house).

All Roamios and Bolt have software version: 20.7.4.RC4

-Randy

 

Since I use my TE4 Roamio very little, I also get that message since the box is usually in Standby. I have found that the soft reset of the HDUI works too:
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The box is connected and I can access it over the network, but still get the error.