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Netgear NAS and Bolt

Discussion in 'TiVo Bolt DVR/Streamer' started by stevenm11, Dec 12, 2015.

  1. dianebrat

    dianebrat wait.. I did what? TCF Club

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    Nope, even with the Bolt or Bolt+ setup the ReadyNAS doesn't like talking to them, it's a Series 6 specific issue and I should really reach out to Tivo and Netgear to try and see what's up, but they'll probably both blame each other.
     
  2. kpeters59

    kpeters59 Well-Known Member

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    That all sounds right, but I still think the ReadyNAS TiVo feature has an Enable/Disable check box...

    -KP
     
  3. scoombs

    scoombs Member

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    Yes, and it is enabled, as the backups are occurring and all of the other Tivos can see the device. I just cannot browse the NAS from the Bolt.
     
  4. Mikeguy

    Mikeguy Well-Known Member

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    Nah . . . . ;)
     
  5. HerronScott

    HerronScott Well-Known Member

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    He said his Premiere and Roamio have no problem seeing the ReadyNAS so it must be enabled already.

     
  6. dianebrat

    dianebrat wait.. I did what? TCF Club

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    Exactly, I have the same scenario and the Bolt is marked as active in the ReadyNAS app, the Bolt clearly speaks with an accent the ReadyNAS ignores :)
    The Bolt also does not see the ReadyNAS as an available source.
     
  7. lessd

    lessd Well-Known Member

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    I have been working with Netgear for the last few months on this problem, this is Netgear final replay to me:

    Update from NETGEAR:

    Hi Leslie,

    I would like to do a follow up on this case. Based on details gathered, it seems that the Tivo Bolt+ has different spec than other Tivo devices. Based on the logs, there was no handshake or connection between the Tivo Bolt+ and Plex Server, it is because the Tivo Bolt+ doesn't support MiniDLNA. Since the issue is due to a feature limitation on Tivo Bolt+, our engineers cannot offer a solution to this case.

    Related issue is being discussed on the link below:

    Re:Tivo bolt+ support | TiVo Troubleshooting | TiVo Help Forums

    Please let us know if there will be anything else we can assist you with.
     
    Mikeguy likes this.
  8. foghorn2

    foghorn2 Well-Known Member

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    TIVO: why dont you just play DNLA files? Whats your freaken problem?
    Plex is garbage.
     
    V7Goose likes this.
  9. V7Goose

    V7Goose OTA ONLY and Loving It!

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    Absofrigginlutely agree on both points!
     
    foghorn2 likes this.
  10. dianebrat

    dianebrat wait.. I did what? TCF Club

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    As predicted, that's volley #1 Netgear blames Tivo
     
  11. scoombs

    scoombs Member

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    I submitted a ticket to Tivo including the thread linked by lessd above as well as this thread, and they seemed to immediately grasp and summarize the exact issue in their response, and then went on to suggest useless troubleshooting 101 steps. Here is their response

    "Thank you for contacting TiVo Email Support. For security reasons, we are not able to follow outside links as provided in your email. These TiVo forums are monitored by a separate department. That being said, I will be happy to address this issue for you. Based on the information I have, I understand that your TiVo Bolt is archiving it's videos to the ReadyNAS setup (and I'm guessing you have been able to confirm this by accessing that storage from another TiVo and can playback the recordings made by the Bolt). However, the ReadyNAS device does not appear in the My Shows list on the Bolt and you can not access ./ playback any recordings from the Bolt. If this is accurate, I would suggest the following steps;

    1) Make sure that the TiVo Bolt is connected to the same router as the Netgear equipment is. If you are connecting to it through switches / hubs I would suggest bypassing that connection and plugging directly into the router. This will rule out the switch / hub as a failure point.
    2) Make sure we are looking for the Netgear device within the My Shows listing from the "top of the menu" If your Bolt is actually displaying the My Shows list from another TiVo right now, we won't be able to see the Netgear.
    3) Power cycle the network as a whole (including modem / router, switches or hubs, and the TiVo). Once the reboot is complete, force a connection to the TiVo Service from the Bolt and check again.


    The most important thing here is going to be that we are connected directly to the router which has the Netgear equipment hooked up. From what I can see it looks like all five of your TiVo devices are reporting Ethernet connections. Since the typical router is only going to have four Ethernet ports, we most likely don't have all of them plugged in directly. At this time, this is my number one suspect for what would be causing this behavior."

    and my follow up:
    "Despite my skepticism, I followed your three steps with no resultant change in behavior. This is not a network configuration issue, as I said and you verified. My Premiere and Roamio on the same network have no issue.
    The issue is that not a single Netgear ReadyNAS owner who owns a Bolt has reported browsing from the Bolt to be functional. Archiving from the Bolt works, and those archives can be browsed from other Tivos on the network, just not from Bolts."
     
  12. foghorn2

    foghorn2 Well-Known Member

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    And now Tivo blames the world..
     
    Mikeguy likes this.
  13. aaronwt

    aaronwt UHD Addict

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    WTH!?!? o_Oo_O
     
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  14. scoombs

    scoombs Member

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    And here is today's unhelpful Tivo Support response:

    "Thank you for contacting TiVo Customer Support. Reviewing at the recent email that we sent you on May 5th, the issue is because you are using the MiniDLNA. This Minidlna is not supported with TiVo so we cannot advise on this issue."

    I found this short blurb about miniDLNA: ReadyMedia
     
    Mikeguy likes this.
  15. lessd

    lessd Well-Known Member

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    Netgear spent some time with me and after a few months came to the same conclusion, the Bolt does not support MiniDLNA, I did not know all other TiVo models from series 3 up did support MiniDLNA, who knew !!
     
    Mikeguy likes this.
  16. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I never heard of MiniDNLA until your posts. I have a Netgear R8000 and a Roamio. I did enable TiVo support and could stream from a USB 3.0 drive I plugged in. I also have an EX7000, which my Roamio uses.
     
  17. Mikeguy

    Mikeguy Well-Known Member

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    Such a shame, for this capability going by the wayside! The Netgear ReadyNAS seemed like such a logical, elegant solution for jukebox storage and play--I could see TiVo marketing the heck out of it for home entertainment solutions.
     
  18. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    For networked storage it was a great idea. I had an eSATA drive attached also. Those were back in my Premiere only days though. I seldom collect anymore, and movies I save fit on my Premiere or 3TB Roamio. My needs are simple.

    I still have all my music saved on a USB drive attached to my Roku 3. That works good also.
     
  19. Mikeguy

    Mikeguy Well-Known Member

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    I had looked into it earlier and the only thing that deterred me was the price. ;) To be fair, though, much of that simply was the cost of the mega-hard drives that I would want to attach, including drives for redundancy.
     
  20. JYoung

    JYoung Series 3

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    Oh, well this does explain why my new Bolt doesn't see the MiniDLNA server in my Netgear router but my all my older TiVos does.

    Somewhat annoying.
     

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