Netflix poor quality

Discussion in 'TiVo Help Center' started by mdavej, Apr 20, 2017.

  1. keenanSR

    keenanSR Well-Known Member

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    Oct 12, 2004
    Santa Rosa CA

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    I don't think there's any deliberate throttling going as I'm pretty sure Cox is either an Open Connect partner with Netflix or Netflix has embedded devices at Cox's network edge.

    I'm going to go with a problem with the TiVo as that's what's been discussed in this thread and your description is similar, I just haven't seen anyone say it's manifested itself the way you have.

    I stopped using my TiVo for Netflix, I picked up a cheap Sony BDP player on ebay and haven't looked back.
     
  2. tivotvaddict

    tivotvaddict CreativelyChallenged

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    If I may ask, what model did you get and how much did you pay? Also are you connected just through an HDMI cord?

    thanks,
    tta
     
  3. keenanSR

    keenanSR Well-Known Member

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    Santa Rosa CA
    It's an S6700 and I paid $52 for it. It's connected via HDMI and hardwired Ethernet, and power of course.
     
  4. DG3

    DG3 Active Member

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    I've been using my Blu-ray player to watch Netflix. Every once in awhile, I'll see how it looks on Tivo. After seeing nothing has gotten better, I'll roll my eyes and wonder just who the heck is running things at Tivo. This has been going on since at least March. It can't be that hard to remedy.
     
    Razzer likes this.
  5. tivotvaddict

    tivotvaddict CreativelyChallenged

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    Thanks for the info! I might try something like this. I thought the Netflix issues were because of weak wifi.

    tta
     
  6. mdavej

    mdavej Well-Known Member

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    While a BD player is great for Netflix, something like a Roku is smaller, cheaper, faster, uses less power, and has thousands more streaming apps. An Express is under $30 new, or even free with some streaming services like DirecTV NOW.
     
  7. keenanSR

    keenanSR Well-Known Member

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    Santa Rosa CA
    Yes, there are less expensive alternatives but as I've noted previously, I wanted something that would output video at 1080p/24fps and the Sony does that. Very few(none?), pure streamers can do that.

    If 24fps is not important to you then definitely there are more attractive solutions.
     
    JoeKustra likes this.
  8. DG3

    DG3 Active Member

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    But I already have a streaming capable Blu-ray player. It would be silly to buy something else when I have what I need.
     
  9. synch22

    synch22 Member

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    I've now located my issue , question is how do I make TiVo aware of it?

    Apparently an update made it that when the TiVo is hooked up HDMI it is what drives the Netflix app to offer HD as an option.
    I am in a situation that I had to switch over to component (shows hd via cable) because of HDCP issue with my Pioneer Kuro. This HDCP issue appeared out of the blue .... the TiVo and TV worked just fine in the past but this solved my issue.


    Previously Netflix showed in HD via component so an update must have caused that to go away. Anyone know who I can contact? Anyone else run into this?

    Note : I can pull the component and hook up via hdmi. Netflix works no cable... but the HD option is there.
    When I go back to component which I need for TV ... Netflix works no HD.

    Every time same thing rinse and repeat.
     
  10. mdavej

    mdavej Well-Known Member

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    I was talking to the previous poster who apparently doesn't have a BD player. I have lots of streaming BD players too, but I get a heck of a lot more content on Roku and a great quality Netflix stream. Far better than Tivo.

    Regarding 24p, I can't see any difference between that and 60p, so it's not a concern at all to me. Roku is fine.

    @sync22, the point of this thread is that consistent HD Netflix on Tivo is currently impossible. Even if you get component working again, it's not going to make any difference. I wish you luck contacting them and getting them to fix it.
     
  11. HerronScott

    HerronScott Well-Known Member

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    Hmm I think that I'm seeing the same thing with component (which we use as our older Onkyo receiver does not have HDMI). I've been watching older Anime lately that's not in HD so had not really noticed it.

    Scott
     
  12. kpeters59

    kpeters59 Well-Known Member

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    Yeah, so yesterday I installed a Roamio OTA after I convinced a client that it definitely was the hardware he wanted to advance his cord-cutting.

    Today I get a text from his wife saying the picture was going in and out of fuzzy on Netflix, which led me to this thread.

    Is this REALLY the status of this? Do pretty much ALL the Roamio's suck on Netflix?

    My premier doesn't seem to suffer and 3 different Bolts I looked at last week didn't seem to have any problems.

    Of course, I almost NEVER use WiFi to hook up anything that doesn't move, so that's not the issue.

    There's a darn good chance they'll utilize the 30 day Satisfaction Guarantee, if this is how this really is.

    How disappointing!

    -Kyle
     
  13. holysin

    holysin New Member

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    The problem is *not* with your network, or with your isp, or even with your ethernet cable. It's fully a tivo problem. There are a few things you can do. First, report video errors to netflix, specifically state you're using a tivo roamio OTA. There's not much netflix can do as it's VERY much a tivo (roamio OTA) problem. Second, open a trouble ticket with tivo as something changed to cause this problem. Third, roku (or anything else). Downside for me is my roku doesn't have an earphone jack so I can't use my little computer speakers while working out and have to run the amp. ( #firstworldproblems indeed)
     
  14. Hjfd423gs

    Hjfd423gs New Member

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    I have this issue with Roamio wired into Fios gigabit router. Does anyone know of a solution?
    On with Netflix support now. They claim they have not heard of this issue.
     
    Last edited: Aug 7, 2017
  15. ej42137

    ej42137 Well-Known Member

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    Although I believe this problem is real and is TiVo's, it is not universal. These days, for me Netflix on my Roamio works reliably HD with an excellent picture, better than many of the compressed cable channels Spectrum is sending me.

    In the past I've had streaming issues related to bad Internet that seemed worse on my TiVos than on my PS/3 or Roku. Perhaps TiVos are not as good at buffering a marginal Internet. (Currently my connection is a reliable 300 Mbs in a major market where I'd expect adequate infrastructure.)
     
  16. Jackamus

    Jackamus Member

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    I have the same problem with my Roamio. In the last month the quality of the picture from Netflix is horrible. Does nice for a while and then back down to a crap stream. Netflix works fine on my Roku and Apple TV. Both are hardwired as is the TiVo. This has been a change in quality as before it was near perfect, all the time.
     
    reddice and mdavej like this.
  17. mobouser

    mobouser Member

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    Glad I found this thread cause have same problem with my Roamio Pro. On Netflix thru Roamio go from HD to SD and back again very annoying. Switched to Netflix on my OLED TV and bingo no more SD.. Now my wife is totally confused and I have to explain all these hoops she has to do to watch her favorites on Netflix
     
    kpeters59 likes this.
  18. kpeters59

    kpeters59 Well-Known Member

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    Houston, Texas
    Is nobody reporting this to TiVo?

    I'm on the phone with retailer support and they're telling me there's no issue reported.

    There's a mention of a V312 Error, but that seems mostly linked to the Bolts.

    Would everybody with this issue please submit a report!

    You can reference my Support Numbers:

    07149813
    07146896
    07143677

    07152402

    -Kyle
     
    Last edited: Aug 10, 2017
  19. keenanSR

    keenanSR Well-Known Member

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    Oct 12, 2004
    Santa Rosa CA
    With the recent TiVo update, 20.7.2, I decided to try Netflix again and over the past two nights, the very same thing is still happening. So the update did not fix anything with regard to this particular issue. I have my doubts that there was even any effort made given the near silence from TiVo on this problem.
     
  20. kpeters59

    kpeters59 Well-Known Member

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    Jun 19, 2007
    Houston, Texas
    Have you reported it to TiVo and actually started a 'ticket'?

    -KP
     

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