Netflix poor quality

Discussion in 'TiVo Help Center' started by mdavej, Apr 20, 2017.

  1. mdavej

    mdavej Well-Known Member

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    Aug 13, 2015

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    Great idea. Since Tivo appears to have no interest in ever fixing this, many of us have resorted to alternate streaming devices. I use the $29 Roku Express which also works flawlessly. Adding a universal remote for another $10 or so makes switching between Tivo and Netflix on Roku effortless (1 button press). That's fewer button presses than using Tivo's Netflix app. Plus the universal can control all your devices (Tivo, Roku, AVR, TV, etc.).
     
    Last edited: Jun 25, 2017
    Razzer likes this.
  2. keenanSR

    keenanSR Well-Known Member

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    Santa Rosa CA
    Yep, I've been using a used(Ebay) Sony BDP-S6700 for my Netflix viewing and have been perfectly happy with the experience. It also works well as a DNLA viewing device though I prefer my Oppo 103D for watching LAN-sourced content.

    TiVo has responded to my support ticket with the usual nonsense which I, of course, responded with, no, none of that helps, and they sent another email saying I should call their support number. Frankly, I just don't have the energy to go through those hoops since it's very likely to be just more of the same.
     
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  3. DG3

    DG3 Active Member

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    I would think the Netflix app on the Tivo is probably the most used of the apps. It's not like it's one of those that few people bother with like VUDU, HSN, or Yahoo. So it's bothersome that it's still an issue after almost 3 months for a popular app.
     
  4. Paul Coco

    Paul Coco Member

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    Jan 21, 2003
    Brooklyn, NY
    Bought the Fire to get Amazon before Tivo added the Amazon app. Once they did, it became easier to use their apps for Amazon and Netflix. Tivo seems to have no interest in keeping these apps running properly so, in the last week, I have gone back to the Fire. Rock steady with both Amazon and Netflix. So sad to see what Tivo has become.
     
    reddice likes this.
  5. Redoctobyr

    Redoctobyr Active Member

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    I have a Bolt, and a Sony XBR-49X800D TV, with Android.

    Since getting the TV, we stopped using the HTPC for watching stuff, and switched to using the TV's apps for Netflix, Amazon, etc.

    Got the Bolt, and have started using it more for Netflix, since frankly, its remote is easier to use (and much better laid-out) than the Sony TV remote.

    I haven't noticed Netflix quality problems. But our connection is only 3Mbps DSL, so we're at the low-end of streaming quality anyhow.

    But I have been using Amazon's streaming recently, and noticed that I get a lower-resolution result when using the Bolt's Amazon app, vs the TV's Amazon app. Using the Bolt for Amazon, even by the end of an hour-long show, when I pause, the "HD" indicator is still greyed out. But using the TV's Amazon app, after a few minutes, it will show "HD" when I pause. And later, it will show "HD 1080" when I pause. So I'm now using the TV's Amazon app, and dealing with the clunky remote (or using my Harmony, which is unfortunately a bit hit-or-miss with this TV).

    Both the TV and Bolt are on the same switch, using wired Ethernet.
     
  6. brentsg

    brentsg Member

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    Ha, well I'd say Vudu is a very highly used app. Sure it's not Netflix, but it's a popular go-to streaming service.
     
  7. DG3

    DG3 Active Member

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    I plead ignorance. ;)
     
  8. lucan

    lucan New Member

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    It seems as if the Neflix app is getting worse for me. If I watch a 22 min show, the 1080p will drop down to 240 four or five times now.
     
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  9. CCourtney

    CCourtney Member

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    El Dorado...
    Grrrr... I picked up a free month of Netflix (come back program) and while it happened occasionally on some shows, on Sense8 it seems to happen all the time. Looks like I've got to use my Roku, like I need to do for HBO Go (that's a lack of Comcast/TiVo agreement issue though.) I much prefer everything going through my TiVo.
     
  10. steveg95

    steveg95 New Member

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    Having the exact same issues. Cab watch a show on the native Netflix app in my Samsung TV and its flawless on the Tivo Roamio, it constantly drops the quality throughout the show.
     
  11. synch22

    synch22 Member

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    I came here because my TiVo Roamio now refuses to play Netflix in HD...I've checked my settings on Netflix....reloaded the app on TiVo and nothing,

    Weird thing is all the minis play HD just fine....something is weird, is it just me?
     
  12. jackytar

    jackytar New Member

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    May 10, 2017
    Perhaps there is a newer thread on this...

    Came here to see if others are having problem with Netflix on TiVo. I recently upgraded to Bolt+ and have been experiencing issues similar to those reported here (or worse). What I don't see mentioned though is that there seems to be a Netflix traffic component to all this. I can stream Netflix on TiVo during off-peak times in HD no problem. During peak times it ranges from crappy to "unavailable".
     
  13. mdavej

    mdavej Well-Known Member

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    Aug 13, 2015
    What do you consider off-peak, and does it apply just you your time zone?

    Do you think Netflix is throttling Tivo clients?
     
  14. keenanSR

    keenanSR Well-Known Member

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    Oct 12, 2004
    Santa Rosa CA
    Your description doesn't sound like the same issue we've been talking about here. As mdavej mentions above, it looks like you have a throttling or line congestion issue. Who is your Internet provider?
     
  15. jackytar

    jackytar New Member

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    May 10, 2017
    My provider is Cox with a high tier "premium" internet connection. So in the evening (high Netflix traffic time) using the Netflix app on TiVo I get crappy, slow or "unavailable" content. When I run the "check your network" tool in TiVos Netflix app it will typically result in connection to, say, one or maybe two of three Netflix servers and, say, a 4.x or 5.x Mbps connection speed when I'm experiencing poor quality and connection wait times and as little as no connection to any server at all and 0 Mbps when content is "unavailable".

    In real time if I break out my iPad and go to fast.com which measures my ISPs download speeds through Netfix servers I typically get 20+ Mbps. And when I use the Netflix app on the iPad and cast to Chromecast all is well.

    During the day (low Netflix traffic times) Tivos Netflix app works fine with typically 20+ Mbps connection speeds using the same tool.

    So if Cox is throttling Netflix during high traffic times would I not experience this on my iPad as well? Barring this the only other variable I can figure is that Netflix traffic during evening hours is somehow impacting the TiVo app.
     
  16. keenanSR

    keenanSR Well-Known Member

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    Santa Rosa CA
    Is your TiVo hard-wired or are you using WiFi? If WiFi, you may have something causing interference, maybe another device close by, possibly a display, especially a plasma, and even interference from neighbors as you mention it happens in the evening.
     
  17. jackytar

    jackytar New Member

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    May 10, 2017
    Same results with cabled and WiFi. Also Chromecast is WiFi.

    I can't make any sense of this either. Another poster wondered if Netflix is throttling the TiVo app during peak times but why would they single out TiVo for such treatment? Especially given their support for net neutrality.
     
  18. keenanSR

    keenanSR Well-Known Member

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    Oct 12, 2004
    Santa Rosa CA
    I suppose it could the same problem, I just haven't seen anyone post that they couldn't even access the streams, it's always been about the stream dropping in bitrate and then slowly building up again to just later doing it again, never not being able to even access it.
     
  19. jackytar

    jackytar New Member

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    May 10, 2017
    So I think I'm down to one of three possibilities -

    1. Cox recognizes the TiVo Netflix app and is throttling the connection to Netflix servers during peak times. It doesn't do this with fast.com (which was set up by Netflix to catch ISPs doing exactly this so customers like me can complain) and it doesn't throttle Netflix traffic on my iPad or Chromecast.

    2. Neflix recognizes the TiVo app and throttles the connection during peak times.

    3. There is some bug-a-boo with Tivo hardware/software under these specific conditions.
     
  20. synch22

    synch22 Member

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    Dec 30, 2003
    I am done trying to fix this.

    I am hard wired

    I have changed the DNS ... I don't even know what this does but I used googles... still no fix

    Reboot ... no fix

    Unplugged..... no fix

    I am hooked up via component to my Pioneer Kuro never had an issue before

    50+Mbps internet and that's via wifi... 100mbps service and the TiVo is hard wired.


    All 3 minis on the same network have the HD with no problems at all... it is only the Roamio... the main feeder of the whole MoCa network....

    This has to be a TiVo issue they did something. When I am on Netflix and looking at movie options on the Roamio... the HD symbol is no where to be seen...

    Xfinity in Seattle here
     
    reddice likes this.

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