Netflix - New Problem

Discussion in 'TiVo Premiere DVRs' started by beeman65, Jun 14, 2013.

  1. Jul 30, 2013 #61 of 102
    DJQuad

    DJQuad Poker Junkie

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    I've noticed that as well. Over the past 8 months or so TiVo's support has gone from great to the usual excuses of "we know it's a problem, thanks for contacting us".

    Call me crazy but considering that's a resolution is just nuts. God forbid they make a public statement to update their CUSTOMERS as to the status.
     
  2. Jul 31, 2013 #62 of 102
    nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

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    Sadly, it's a positive that they even acknowledge a problem. It used to be that every person was told that they were the first and only to report it (thus making it out like an isolated incident, that wouldn't merit TiVo looking into). They had a habit of not acknowledging problems, until they had a fix for them.

    Anyhow, I VERY strongly dislike being told that a CSR not being able to help me somehow equals "resolved", and a closed ticket... :thumbsdown: :thumbsdown: :thumbsdown: :mad: :mad: :mad:
     
  3. Aug 1, 2013 #63 of 102
    hairyblue

    hairyblue A good Man

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    They wrote me back and said it was a known problem. They also asked that I give them the time, date, and episode I was watching when it hung up. I did and they are looking into it. They also added me to the list of a priority fix. So I'm happy.

    I wonder if they are monitoring my Netflix activity to see what's happening. Maybe I should watch more educational stuff on Netflix now. hehe
     
  4. Aug 2, 2013 #64 of 102
    philhu

    philhu User Since Day ONE!

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    Well, Tivo makes an EXCELLENT DVR, always has (bugs and all sometimes), but their Media Center features are clearly a half-baked addon to the systems perfect use. Recording TV.

    I gave up long ago on the tivo apps

    I use Tivo to record season passes and play back stuff with pytivo as a video library share.

    I leave the apps to my Roku 2, which is dead on perfect and almost never goes down (I did say almost never).
     
  5. Aug 3, 2013 #65 of 102
    DJQuad

    DJQuad Poker Junkie

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    I hope they learn from that. They made the "decision" to leave the integrity of their product to other companies like Netflix and Google. It's done nothing but hurt them and made them look like idiots.
     
  6. Aug 3, 2013 #66 of 102
    sharkster

    sharkster Well-Known Member TCF Club

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    Recently I, over the period of about a week, tuned in to 'Orange is the New Black' and noticed this too.

    I hadn't watched anything on Netflix since the most recent Tivo update, so this was new to me - no ability to pause. Sometimes it wouldn't FF, but sometimes it would. weird. Also, sometimes after an episode finished it got stuck and didn't take me to the Netflix screen. One time I couldn't do anything from my remote except to turn the tv off completely and turn it back on and start over getting into Netflix, but the rest of the times it happened I was able to hit the Tivo or Live TV button and then just get back in to Netflix. This is frustrating, as it's so damn slow to get going.

    It's also kind of slower than before. But one thing I noticed on the positive side - Before when I started on a show or movie, for a few to several minutes, it would be kind of mushy and pixely. Then it would straighten out and the reception was perfectly good for the rest of the show unless I paused, rw, or ff, at which point I always had the bad reception for a few minutes again. Now, and all the way through watching OITNB over several days, I didn't have that at all.
     
  7. Aug 5, 2013 #67 of 102
    DJQuad

    DJQuad Poker Junkie

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    I know it's a pain and it shouldn't take months to fix this, but please do report any instance of this to TiVo via chat at http://support.tivo.com.
     
  8. Aug 23, 2013 #68 of 102
    Bill Roberts

    Bill Roberts New Member

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    I reported it, but I doubt it will influence TiVo support.
     
  9. Aug 23, 2013 #69 of 102
    DJQuad

    DJQuad Poker Junkie

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    I contacted them 2 days ago asking about the status. They claimed that they didn't have enough reports. I pointed out this thread and they said it wasn't enough to justify that there's a "problem" they should address.

    Way to go TiVo.
     
  10. Aug 25, 2013 #70 of 102
    Dodge DeBoulet

    Dodge DeBoulet Member

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    Over at forums.tivo.com, there seems to be acknowledgement that the problem exists and resolution is a high priority. See post #53 from tivosupport_kaitlyn on 8/22, quoted below:

    TiVo Customers,

    We are diligently working to find a resolution for this Netflix issue with our engineers, and those of Netflix. We do apologize for the inconvenience and appreciate your patience and understanding. Finding a resolution for this Netflix issue is an incredibly high priority and something we are working very hard to achieve. We'd appreciate any assistance you can supply, especially sending a Private Message to one of the following TiVo Support Agents, in order to get your TiVo added to the investigation, and so we are able to communicate a resolution with you when it becomes available.

    tivosupport_kristina

    tivosupport_kaitlyn

    Thank you,

    Kaitlyn
     
  11. Aug 26, 2013 #71 of 102
    b_scott

    b_scott TiVo Fan

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    doubt it'll ever get fixed since the new Netflix piece is implemented on the Roamio.
     
  12. Aug 27, 2013 #72 of 102
    JWhites

    JWhites New Member

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    Well if more people reported it to TiVo instead of just on here this wouldn't be the case....
     
  13. Aug 27, 2013 #73 of 102
    nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

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    +1 :up:
     
  14. Aug 27, 2013 #74 of 102
    DJQuad

    DJQuad Poker Junkie

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    Exactly. If nobody complains to TiVo, TiVo doesn't know how many of us want this broken app fixed.
     
  15. Aug 28, 2013 #75 of 102
    JWhites

    JWhites New Member

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    That goes for all the other issues with the 20.3.1 update, like my truncated program data in the info bar.
     
  16. Aug 30, 2013 #76 of 102
    Dodge DeBoulet

    Dodge DeBoulet Member

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    Following up with a somewhat less hopeful observation.

    The response I got from Tivosupport_Kaitlyn when I provided my service ID and account information was this:

    The discouraging thing is that this problem takes only 30 minutes or so to reproduce on an awful lot of Premieres, and I find it hard to believe that they can't reproduce it themselves. I can certainly provide the information requested when it occurs, but I'm mystified as to why they can't experience it directly.
     
  17. Sep 4, 2013 #77 of 102
    nooneuknow

    nooneuknow Well-Known Dismembered Member (Lurk Mode On)

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    +1 :up:
     
  18. Sep 7, 2013 #78 of 102
    Lorcane

    Lorcane New Member

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    Netflix is doing the same thing as the person you started this article. I just filled out the email support at Tivo. Maybe my request for help will be the 1 that pushes this issue over into the serious issue category.
     
  19. Sep 8, 2013 #79 of 102
    JasonD

    JasonD New Member

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    I'm watching Netflix on Roamio, works great. Why can't they port that software over to Premiere?
     
  20. Sep 9, 2013 #80 of 102
    Loach

    Loach Member

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    Netflix worked correctly yesterday (albeit with the normal Premiere sluggishness) for the first time since the 20.3.1 update. It paused and restarted correctly during the stream (after the typical 1-2 second Premiere delay), and it responded to my stop command and the end of the stream and properly took me back to the Netflix menu where I could rate the movie and remove it from my queue.

    Did I just get lucky or is it possible they've pushed out a fix?
     

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