Netflix issues

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoStephen, Dec 15, 2008.

  1. mikeyts

    mikeyts Stream Warrior

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    I just noticed that there are some closed captioned titles in the PS3 Netflix streaming library. Not that many; I briefly scanned through the descriptions of about 20 titles and found 3 (Paycheck, The Machinist and Sleepers). Not that this helps people with TiVos, but its another step in a positive direction.

    EDIT: I found this site today, which lists 587 captioned Netflix streaming titles which they identified at this writing. It also states that captions are available for those titles on PC and Mac (announced a while ago) and PS3 and Wii. I checked the first several in the PS3's player and they all had available captions.
     
  2. Bryanmc

    Bryanmc I'm normal.

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    I'm going through this thread, but thought I'd drop my question in just in case there's a quick answer.

    Never had issues with Netflix on my TiVo HD, just switched to FiOS from Time Warner (wifi gear is the same, an Apple Airport Extreme) and ever since the menus take forever to load and sit on black screens for a long time. I see there's been some reference to something like this in the thread.

    Playback seems to be fine, once we get to that point, but the menus are almost unusable as it's taking 20-40 seconds for each one to load.

    Any fix to this?
     
  3. dlfl

    dlfl Cranky old novice

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    There have always seemed to be unknown factors about local network configurations (e.g. router) that impact Netflix performance, i.e., beyond just download speed. People with 20 Mbps download speeds have reported Netflix problems while some with only 3 Mbps do fine. My guess would be your new internet connection with FIOS has changed one of these factors. I'm assuming you've tested your download speeds and they are probably faster than what you had with TWC.
     
  4. wulleymammoth

    wulleymammoth New Member

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    I am a relatively-new Tivo Premiere owner, who's apparently experiencing a very-old issue; see the end of quoted post, circa 2008. I'm on my second Premiere now, due to the Netflix-reboot issue, which seems to have been unsolved, since it's confirmation by the original post, from Tivo. Unfortunately, I did not see this initial post, at the beginning of my "reboot experience", but did come to this same conclusion, on my own, when my second Tivo Premiere exhibited the reboot issue. The reboot issue was, and still is directly related to "loss of network connectivity, while streaming Netflix".

    Contrary to the mention of this being "rare", the behavior can EASILY, and CONSISTENTLY be recreated, by simply disconnecting your network patch cable, or powering off your wireless bridge (in my case), which is connected to the Tivo, while it's streaming Netflix. Obviously, the stream will stop, and pause for a second, and then eventually (within a minute, usually), the screen will go black, and the Tivo will reboot. It would be much better, if the Tivo would simply "bail out" of the Netflix app, and return to a Tivo menu, of some sort; as my Playstation 3 does, during this same type of event. This would be MUCH less annoying, than a 5 minute or more reboot cycle.

    I've also experienced unexplained lockups, while viewing TV, which I also believe are due to very-poor network error trapping, such as the "poor trap", in the case of loss of connectivity, with Netflix. The TV lock ups usually occur while in menus, which involve "show thumbnails", at the top of the screen, which are being received from the internet, during the loss of network connectivity.

    I have over 25 years of IT experience, and understand that network communications can experience disruptions, from time to time. These disruptions can be minimized by: using superior hardware, using power-condition devices, etc., etc. But, in a home environment, a very-small percentage of people are going to take these measures. Therefore, you'd REALLY think, that the Tivo's hardware and software would be engineered, with this consideration in mind, and be A LOT MORE robust, in these situations, than it "obviously isn't".

    I have PLENTY of other consumer-grade video products, in my home, which constantly use network, and internet access, without this degree of difficulty. You'd think that one of the Tivo's main functions, would be designed much better, than it appears to be.
     
  5. dlfl

    dlfl Cranky old novice

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    +1 :up:

    Has been said many times and many places on these forums. If this makes TiVo not worth having, ask for a complete refund -- and report what happens here. The consensus is that any other Netflix box will do much better than TiVo so if you want to keep your TiVo, and Netflix is important, you might consider a Roku box, the cheapest Netflix device.
     
  6. djwilso

    djwilso Member

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    +1 on the Roku. Its Netflix implementation is very good and the box gets firmware updates often to continually improve.
     
  7. dlfl

    dlfl Cranky old novice

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    wulleymammoth,

    If not too inconvenient, try a hardwired ethernet connection to your TiVo. It frequently helps Netflix -- but not always.
     
  8. bakerja

    bakerja New Member

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    I decided to give NETFLIX a go again on my tivo HD and to my surprise, it is playing HD movies flawlessly! I have not changed anything in my network setup so I assume NETFLIX has done something because I could never play HD without constant rebuffering. I've watched several movies within the past week and they are all playing wonderfully!
     
  9. bricketh

    bricketh Member

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    I am having the same jittery/skipping around/fast-moving issues that others have reported late last year on my Series 3, and it has only been evident in one series of shows (but all 3 seasons): H2O. My daughter loves this show, and watches it frequently, but it's unwatchable on her S3. I thought it was a wireless problem, but she gets an 86% signal strength, and can stream other HD shows without issues (The Office, and multiple movies have been tested, and work fine).

    The PS3 works fine with H2O, but since that is in the living room, that is where she watches H2O. Of all shows to have this issue, it has to be her favorite! I saw where Doctor Who had an issue... Is it possible that shows in foreign formats that are converted are an issue for some odd reason? H2O is an Australian show, and Doctor Who is from Great Britain, so not sure if the conversion process or format or something else plays a role in this frustrating issue... Then again, it doesn't happen on the British Office series, so maybe that is way off...

    If it's hardware, and the only other fix is to re-encode the shows, then I guess it won't happen since this was being discussed late last year... I had called a week or so ago to report it to Netflix before I was aware of others with these issues, but they said any issues would be investigated and corrected within 24 to 48 hours. A week later, and nothing... Maybe there is nothing they can do, or maybe they just don't care enough to do so.... It's quite annoying though....
     
  10. dlfl

    dlfl Cranky old novice

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    There are a few videos that the TiVo Netflix playback just doesn't handle well. The Mr. Bean series is an example on my TiVo HD, and there have been a few others. You can talk to their support and report it but other than very polite words I don't think it gets you any action. You will notice in most (all?) Netflix ads they don't even mention TiVo as a platform. Apparently we are as unimportant to them as we are to the cable cos. :(
     
  11. morac

    morac Cat God TCF Club

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    The Premiere handles Netflix videos better. There are videos that are unplayable on my S3 that work fine on the Premiere, presumably because it has a better decoder.
     
  12. mikeyts

    mikeyts Stream Warrior

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    Some videos which don't work on the S3 work on the HD/HD XL. Different decoding chips. They could probably have re-encoded to compensate but why bother if they work on everything else? I don't think that they're commonplace.
     

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