Netflix issues

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoStephen, Dec 15, 2008.

  1. Dec 18, 2008 #61 of 992
    dig_duggler

    dig_duggler Member

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    Sep 18, 2002
    Birmingham, AL

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    Determines or admits?

    I'd be willing to bet that phone support is not even aware of the locking up your box via Netflix issue as described by TivoStephen. Has anyone who's experienced the problem have a customer support person acknowledge the issue?

    S3-2501, if you feel like (and from the sound of it you won't) it you could contact the the consumerist with your story. Sometimes bad PR can dramatically change a company's position.
     
  2. Dec 18, 2008 #62 of 992
    Brainiac 5

    Brainiac 5 New Member

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    Columbia,...
    Probably true, from my experience.

    The unfortunate thing is, that particular problem won't be fixed by replacing the unit. It's a problem in the software, so a replacement unit will do the same thing. It will only be fixed when TiVo pushes out a software update with a fix.
     
  3. Dec 18, 2008 #63 of 992
    sriggins

    sriggins New Member

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    We just experienced the freeze when Comcast decomissioned our modem in lieu of a docsis 3 modem. My Fiancé then rebooted the TiVo (before the network was up) and after 30 mins, I came here and found it needed a second reboot, so thanks for the info :)
     
  4. Dec 18, 2008 #64 of 992
    MickeS

    MickeS Well-Known Member

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    I've read that explanation, and believed it until an update wrecked the installation on my perfectly fine HD. I simply do not believe that it's the major cause for software failures after updates anymore. It happens too frequently.

    TiVo is the one pushing the update, they need to take responsibility for it. Maybe if it came out of their pockets, they would finally find a fix for this problem.
     
  5. Dec 18, 2008 #65 of 992
    Golden

    Golden New Member

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    Dec 18, 2008

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    tivoStephen, this is just to reiterate what is all over these boards about Netflix streaming crashing the Tivo HD boxes, and some of them hanging at "Almost there, just a few minutes more" screen and going no further, making them useless. I was on the phone all afternoon with Tivo reps who say it is a coincidence that that happened just as I was starting an Instant movie from Netflix, and now I have to buy a new box. The one I have is only a few months old, and no way are we paying several hundred dollars for another one. THIS IS NO COINCIDENCE.

    The descriptions of these crashes are described exactly the same way in this thread:

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=412618&page=2

    Memphislim writes:

    "My series 3 crashed and won't reboot. Watched 1/2 hour of netflix last night and this morniing it was locked up. When I took all the cc's out and unplugged the cable and network adaptor it still hangs on "a few more minutes" screen and won't go any further. Customer support was useless and now I have to pay the $49 fee plus $799 (refundable) for a replacement the would cost me $350 on the tivo site.

    Anyone know how I can recover programs now or when the new box arrives?:"

    [--------------

    I hope that Tivo and Netflix will make this right, because obviously, this is a very serious issue.
     
  6. Dec 18, 2008 #66 of 992
    morac

    morac Cat God TCF Club

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    According to TiVoStephen's first post, the box needs to be able to access your network after it boots up after hanging or it won't boot.

    So my advice would be to reboot your router and then hard wire the TiVo directly to the router via ethernet. If that doesn't work then I don't know what will.
     
  7. Dec 19, 2008 #67 of 992
    skitime69

    skitime69 New Member

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    Dec 10, 2008
    I have had intermitant problems with Netflix since we started, but the last two days I have tried it, it just gets to the "waiting" screen, and either takes about 4-5 minutes to go back to the menu screen, or last night it froze on a blank screen, and had to unplug to reboot it. Anybody had any success lately? This is with a Series 3, and a wired network and cable broadband....
     
  8. Dec 19, 2008 #68 of 992
    lautry

    lautry New Member

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    The last two nights I tried it I could not even access the VOD menu. It displayed please wait for 5 or ten minutes then returned to the main TIVO menu. This morning everything worked fine.This has to be a demand issue at night during prime time. This launch is still not right.
     
  9. Dec 19, 2008 #69 of 992
    lautry

    lautry New Member

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    By the way, I have a series three, wireless network and high speed cable broadband and a ROKU box that works just fine.
     
  10. Dec 19, 2008 #70 of 992
    skitime69

    skitime69 New Member

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    Glad to hear it's not just me! I guess the Tivo servers are getting jammed up...
     
  11. Dec 19, 2008 #71 of 992
    MickeS

    MickeS Well-Known Member

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    I used Netflix on TiVo to watch bits and pieces of "Flash Gordon" last night around 9 PM (11pm eastern). Worked perfectly for me (Series 3 on a wired TiVo connection). I wonder if it makes a difference that I only have 6/11 on the quality, because of my slow 1.5Mbit internet connection, or if it's just that prime time is over on the east coast by this time.
     
  12. Dec 19, 2008 #72 of 992
    Golden

    Golden New Member

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    Dec 18, 2008
    morac, thanks, We'll try that hard wiring, although it's not going to be easy because of distance issues and not enough cable, etc. Although the first time the reboot wouldn't continue the wireless was up and working and it still hung. But it's worth trying again.

    The Tivo rep on the phone said to unplug the wireless device when rebooting, and never said to hook it up when the screen wouldn't change, I hope they aren't too FUBAR over there.
     
  13. Dec 19, 2008 #73 of 992
    lew

    lew Well-Known Member

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    The only way to confirm the status of your perfectly fine HD is to pull the drive and run extended (overnight) diagnostics. Tivo drives run 24/7 and don't last forever. Every software update exposes a number of failing drives.

    It sounds like CSR need better information in order to help customers with Netflix related issues.
     
  14. Dec 19, 2008 #74 of 992
    MickeS

    MickeS Well-Known Member

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    Which I did, multiple times with multiple test software. The drive also worked fine once I wiped it.
     
  15. Dec 19, 2008 #75 of 992
    S3-2501

    S3-2501 New Member

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    I received the weaknees drive today (thanks to family willing to pay expedited shipping at even the slightest chance of restoring our S3 to working order.)

    I installed it without incident and am happy to report that it seems to have done the trick. The drive came with v9.4 software, so it'll be interesting to see what happens when it gets updated. I'll definitely be following this thread in the meantime...
     
  16. Dec 19, 2008 #76 of 992
    RoyK

    RoyK New Member

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    Tonite "Video On Demand" insists my HD is not enabled for video download (it is - I've been using Netflix with few problems) and directed me to the website to enable it. Of course the box is checked. I unchecked it and saved and rechecked it and saved again. Lord knows what will happen in the morning.
    Come on TiVO.......
     
  17. Dec 19, 2008 #77 of 992
    ehagberg

    ehagberg Member

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    Dec 27, 2004
    Montclair, NJ
    I've read about the known issue where a machine will hang and need to be power-cycled to cause a reboot... but how about watching a Netflix video (or attempting to do so), never getting any video (or even the bit where it's determining connection status/quality) and after a few minutes staring at a black screen, the machine reboots itself?

    That's what happened to my TivoHD just now. Hadn't had any problems viewing Netflix on the Tivo previous to this.
     
  18. Dec 19, 2008 #78 of 992
    k00k

    k00k New Member

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    Nov 17, 2007
    Rhode Island
    This is exactly what just happened to me. I have a THX HD on a Wireless G network and decided to give Netflix a try. Went to play 30 Rock S1E1 and it said I had 9/10 bars, went black, showed me the transport controls again for a couple seconds, and then just rebooted itself. Tried it a couple times, same exact thing. Using HDMI.
     
  19. Dec 19, 2008 #79 of 992
    rich_slidell

    rich_slidell New Member

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    Apr 2, 2008
    I went out and bought the $69 Tivo wireless adapter and have a DSL 3 mb download. The wireless network shows an 82% excellent signal.

    I sat here for last two hours trying to watch a 2 hour movie and have only gotten through one hour of the actual movie. Now, I get the retrieving message every 30 seconds. I turned every computer off in the house and I paused the movie hoping it would fill the buffer but after watching the activity on the tivo wireless adapter, it stops downloading after a few minutes and quickly catches up to the buffer when the movie is restarted. I can't watch a movie like this.

    I have more luck watching it on my computer which by the way is running through the same wireless connection with no problems! I guess I will finish the movie on the computer. Tivo needs a bigger buffer. I can't go any higher on my DSL than 3mb down.
     
  20. Dec 20, 2008 #80 of 992
    morac

    morac Cat God TCF Club

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    3 mb should be enough to watch pretty much everything except HD. You could try changing the channel on your wireless router in case there is interference. That or see if you can move the router closer to the TiVo.
     

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