Advertisements Determines or admits? I'd be willing to bet that phone support is not even aware of the locking up your box via Netflix issue as described by TivoStephen. Has anyone who's experienced the problem have a customer support person acknowledge the issue? S3-2501, if you feel like (and from the sound of it you won't) it you could contact the the consumerist with your story. Sometimes bad PR can dramatically change a company's position.