Netflix issues

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoStephen, Dec 15, 2008.

  1. Dec 7, 2009 #761 of 992
    mlcgreenlee

    mlcgreenlee New Member

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    Dec 2, 2009

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    Well, the latency issues I had stopped for about two days, but even with our Tivo hooked up to the ethernet cord, my netflix shows are still pausing--not with the frequency they did before, but hardlining the system wasn't a permanent or perfect fix. Its a little frustrating, but I guess I should just be happy that it got a little better.
     
  2. Dec 7, 2009 #762 of 992
    bowlingblogger

    bowlingblogger Member

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    Oct 2, 2007
    Tucson, AZ
    I still have the problem of stuttering occasionally too. At least with ethernet you know you've eliminated the variable of unreliable wireless streaming. Now you can be like me and blame it on the Tivo hardware and Netflix's overloaded servers!
     
  3. Dec 8, 2009 #763 of 992
    heberman

    heberman Member

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    Nov 20, 2009
    Utah Desert
    I would guess that the problem is more likely to be caused by your internet service provider - not the Tivo or Netflix. If your ISP gives you inconsistent bandwidth, you won't be able to fix it unless you change to a better ISP.
     
  4. Dec 8, 2009 #764 of 992
    dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
    Dayton OH
    My thought also. My internet tests lower speeds than those having the stuttering problem yet I don't have the problems (so far). A larger buffer on the TiVo end could handle this. The buffer can be on disk since TiVo clearly can read/write to the disk with video speed, although perhaps the workload of this added to always writing to the two tuner buffers could be too much.
     
  5. Dec 8, 2009 #765 of 992
    mikeyts

    mikeyts Stream Warrior

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    The situation is far too complex to be able to figure out exactly what's to blame using the information available to us. Could be where you are network-wise in relationship to the closest Netflix streaming server. Regardless of the rated speed of your service, bandwidth to any arbitrary point on the network will vary. Again, no way to know.

    It'd be nice if Netflix would switch to a more sophisticated streaming technology, like Microsoft's IIS Smooth Streaming tech, part of Silverlight V3, now in use for Zune Video on the Xbox--it smoothly and seamlessly switches to higher and lower bit rate stream encodings as available bandwidth varies, with no pauses to rebuffer. Unfortunately its use requires a set of encodings created specifically for it. Maybe someday.
     
  6. dlfl

    dlfl Cranky old novice

    9,103
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    Jul 6, 2006
    Dayton OH
    Last night watching a movie, video froze and it went into an endless loop of "retreiving". Finally I rewound a few seconds and it restarted and was OK for the rest of the movie.

    Today I started a video, and fast forwarded through some PBS donor credits, and after that the audio sync was off by 1 to 1.5 seconds (audio leading video). Pause and rewind didn't fix it. Had to restart it completely, then it was OK.

    Another question: If your download speed is fast enough do you get all videos in HD? I seem to get all the ones in the HD Genre in HD but no others. My downloads test 5 to 10 Mbps, averaging 7 to 8.
     
  7. mikeyts

    mikeyts Stream Warrior

    2,422
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    Jul 10, 2004
    San Diego,...
    Only the ones in the HD Genre (www.netflix.com/wihd?ftr=no, 581 titles as I write this) have HD encodings. You can't get any of the rest in HD (some 12,000 titles), no matter how fast your rated service or connection to Netflix's server is.
     
  8. dlfl

    dlfl Cranky old novice

    9,103
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    Jul 6, 2006
    Dayton OH
    Watching a movie tonight and the audio was lagging the video by 0.5 secs, maybe less. Wasn't bothering anyone else watching so just let it go. Finally after 1hr 10 min I restarted the movie, hoping it would sync in this time. Still the same sync problem. I then decided to fast forward to where I had been. After doing that the movie would not resume, no "retrieving" bars. I exited and tried to restart the movie but no retrieving bar again. At that point I had lost complete control. I exited to the netflix main menu but when I hit live play it went to black screen and no remote response, although the yellow light would respond. Finally had to reboot the TiVo.

    I had a similar experience several weeks ago, again after fast forwarding through more than an hour of video.

    What the heck is going on here? Is this yet another Netflix quirck?

    I've been thinking about dropping cable because of problems with the TA and pixelated SDV channels, and then using antenna and Netflix as my main sources. Now I'm wondering if I can even count on Netlix. If not, my TiVo has approached zero value to me. :(

    Edit: I watched several other videos with no problem then tried to start the movie that forced me to reboot before. Just trying to start it locked things up and ended in a reboot. After this, Netflix was gone from the NPL and VOD said there was a problem and I had to force a connection to TiVo. Arrrgghhh!!! Is there any feature other than OTA via antenna that is robust?
     
  9. pl1

    pl1 Well-Known Member

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    This is the first time I recall such a serious event occurring on my TiVo with Netflix. I was watching a movie, and it kept pausing with retreving, and when I tried to come out of the Netflix menu, the whole TiVo froze grey screen and eventually rebooted on it's own. This behavior also happened on my second TiVo. Both units are the original S3's.

    When Netflix VOD works, it is good. but, when it doesn't, it is a big PITA.
     
  10. Tony_P

    Tony_P New Member

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    Dec 13, 2009
    We had major issue last night. Tried to watch Heroes Season 1 Episode 1. Things seems sluggish and when we selected the episode and selected play the description banner came up, half painted, and then went away to a grey screen. We never go the 'retrieving' meter. Wireless network signal was 94 to 98 percent. Rebooted the Tivo many times. Called both Tivo and Netflix. Tivo blames Netflix. Netflix blames our ISP. I doubt that one as streaming the show to PC was fine.

    Finally, on about try number 5, we started getting something. Exactly 14 seconds, then "retrieving" for about 30 seconds, then playing about 15 seconds more, then "retrieving" for about 30 seconds, etc.

    I tried to exit out of the show, when back to Tivo home, the screen didn't paint properly .. grey background not red etc. Then after sitting, it rebooted on its own.

    Exasperated we turned it off and settled down for a night of old time radio!

    Any advice?

    T
     
  11. pl1

    pl1 Well-Known Member

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    Have you tried again today? Everything seems normal now, which indicates it was on their end, whatever end that is. :confused:

    I'm thinking of maybe getting a Roku or a Sony BR player for Netflix, if it keeps up, since I rarely hear of issues with those devices.
     
  12. Tony_P

    Tony_P New Member

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    Dec 13, 2009
    Yep -- just did -- all is well. I wonder if its a capacity issue on their end?

    T
     
  13. zenful6219

    zenful6219 New Member

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    Mar 11, 2007
    Today, I've been trying to watch episodes of Lost (Season 4) on my Tivo HD from Netflix. It'll play for about 45-60 seconds, then the Retrieving bar pops up for about 10-20 seconds, always in HD quality. I'm getting the same quality wireless connection it's always had (around 90-92%), and I was able to watch episodes a few days ago without any of the start and stops.
     
  14. pl1

    pl1 Well-Known Member

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    Jan 17, 2007
    MA
    Netflix locked up my TiVo again last night (after watching successfully during the day).

    I have no real problem with the fact that the server is too busy, if that is the case, but what I do have a problem with is when it locks up my TiVo as it did last night. There is something wrong when this happens in my opinion. I had to pull the plug to get my TiVo back. The original message I got was something like "can't connect to server." Then I tried again, only to get a grey screen and a frozen TiVo.
     
  15. mlcgreenlee

    mlcgreenlee New Member

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    Dec 2, 2009
    This happened to me this weekend as well. I was trying to watch Weeds and it completely froze my Tivo altogether--twice.
     
  16. szurlo

    szurlo Member

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    Jul 11, 2002
    Lexington, SC
    I made an interesting discovery the other day RE: "Retrieving" messages. We suddenly started having excessive pause and retrieve issues at about the same time every night. My Tivo is hard-wired to my router and I have the RoadRunner Turbo offering from TWC which almost always tests out at over 10mbs down and 512kbps up. With 10mbs down I felt fairly certain it was not a bandwidth issue. I was wrong. Apparently the Netflix streaming service can get pretty tripped up if your UPSTREAM connection is saturated. The cause of my issue was an on-line backup service I use. Somehow the backup scheduler had gotten changed to 7:00PM. So for about an hour every night, my UPSTREAM connection was being saturated by my backup application. During those times, Netflix was almost unusable, even though my downstream connection was no where near saturated. As soon as I killed the backup, the Netflix issues stopped. The take away here is that having boat-loads of JUST downstream capacity is not enough to make this work right.
     
  17. dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
    Dayton OH
    Good find! And it makes sense too. They do need to get stuff back up the line for Netflix to work.

    Another minor find of mine: I don't use wireless for my TiVo but do use it for other things. When our microwave oven is running, it kills the wireless.
     
  18. dsb411

    dsb411 Member

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    Sep 29, 2004
    North...
    Ive been having the pause/retrieve issue of late too. This is the first issue ive had since Netflix has been offered on TIVO. Its horribly annoying. I blame my ISP, Comcast, they really stink as I never have a consistant connection.
     
  19. szurlo

    szurlo Member

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    Jul 11, 2002
    Lexington, SC
    802.11b and g, which operate in the 2.4GHZ range, share that spectrum with a host of other devices. Everything from ham radio to garage door openers. The weekend I spent pulling cat 5 and crimping connectors was well worth it to me to have a rock-solid LAN. IMO, wi-fi is what you use ONLY when wire is simply not possible. It is by no means an equal substitution for wire. It's a compromise where you gain convenience but sacrifice in pretty much every other category.
     
  20. bowlingblogger

    bowlingblogger Member

    82
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    Oct 2, 2007
    Tucson, AZ
    Well said--especially with all things Tivo!
     

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