Netflix issues

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoStephen, Dec 15, 2008.

  1. cogx

    cogx Member

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    Sep 22, 2006

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    I've rarely used my Netflix streaming, even though I have a TiVo S3 and an Xbox 360 (and bought a Roku when it first came out, but never used it, so I let a friend borrow it indefinitely). I did watch my second Netflix streamed movie through the S3 last weekend and it worked fine, although a couple months ago I tried to watch a movie and it never did work properly, but I didn't care that much about watching that movie anyway.
    However, last night (7/19), I tried to watch an HD TV show through the S3 and it just wouldn't work, it just couldn't figure itself out, as I tried it three separate times from the beginning. I then tried to play the same show through through the Xbox 360 and it started to play fine, but then about a minute into it the system dropped back to a screen that said my Internet speed had dropped and it was adjusting quality. When it started to play again, it still looked ok to me and it never did drop out again after that, so whatever adjustments Microsoft's software made, it was able to compensate with what I assume was a lot of cable modem activity in my neighborhood on a Sunday night.

    Both my S3 and 360 run ethernet through a switch that runs ethernet to my router (in other words, I'm *not* using WiFi), so they are on equal footing. Unfortunately, I just hate watching movies through the 360, because of that system's fan noise. However, it doesn't appear that I can trust my TiVo S3 to do Netflix streaming properly at any given time, whereas the 360 appears to be able to get the job done. I'd just much rather have it work with my TiVo instead.
     
  2. danjw1

    danjw1 Member

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    Sep 13, 2005
    I was watching the first few episodes of The Hunger: Season 1, this weekend and noticed that the audio was out of sync with the video for the three that I watched. My internet provider is Comcast Cable. I haven't seen this with other shows I have watched.
     
  3. hyvonen

    hyvonen New Member

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    Nov 29, 2008
    So, any suggestions what I could do with the "error communicating with Netflix" issue?

    Quick repeat: about 95% of the time when I try to stream HD shows from Netflix, the quality indicator starts at 10 bars, flashes 13 bars + HD for a brief moment, and fails with a message "error communicating with Netflix".

    * My TivoHD is ethernet-connected to a very high-speed Comcast network (through a router).
    * I have re-activated the Tivo with Netflix several times - no help.
    * I've tried several different streams; this seems to happen only with HD shows.
    * This started happening about 3 (?) weeks ago (after a TivoHD update); before that, all streams (including HD streams) worked beautifully.


    Any help would be greatly appreciated.
     
  4. proudx

    proudx Member

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    Sep 16, 2008
    can something be done code wise to prevent the tivo from freezing and rebooting when it gets a bad stream or loses internet connection to just drop back to tivo menu?


    Seems like this issue has gone on for 7 months
     
  5. morac

    morac Cat God TCF Club

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    NJ

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    Since it hasn't been fixed yet, I'm guessing that it's a hardware or low level driver issue, in which case the answer would be no.

    It would be nice to be wrong though.
     
  6. bowlingblogger

    bowlingblogger Member

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    Oct 2, 2007
    Tucson, AZ
    Yesterday my fiancee and I had been watching Season 3 of the Office in HD for several hours on our TivoHD (connected to internet through ethernet), and when we got to Episode 16 we got the "communicating with Netflix" error, then the "Please wait" icon with the clock. It seemed frozen but we decided not to reboot because something was being recorded. After about 5 or 6 minutes it finally unfroze and went back to normal. I'm not sure what happened, but it sure was annoying. I have had the communication error before, but this is the first time it's ever froze. I hope it's a driver and they fix it soon!
     
  7. DaFury

    DaFury New Member

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    Jul 4, 2009
    Hey guys, I just got my HD XL hooked up on Tuesday. Everything has been great...except that I have been having a terrible time with the Netflix function. I've only gotten it to work a hand full of times. I tried for about 15 minutes straight last night, but couldn't get a single video to stream.

    I understand from earlier posts that this is a recent development...but I'm still pretty miffed about it. I've had Netflix for far longer than TiVo...and I never had any issues at all streaming Netflix with my little Roku player. I understand that Roku was designed primarily for Netflix...but when I replace a $100 component with a $450 (plus fees) component that is advertised as providing that same capability...I expect it to work! :mad:

    I realize this is more of a rant than anything else...but is there any forthcoming fix for this??
     
  8. mikeyts

    mikeyts Stream Warrior

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    Jul 10, 2004
    San Diego,...
    What's "this"? Maybe there's something that you're doing slightly wrong (and maybe not). Describe what happens when it doesn't work and how you have things hooked up (wireless or wired, nominal service speed, etc).

    The service pretty much always works for some of us. Believe me, many bugs have been fixed since they launched at the beginning of the year.
     
  9. DaFury

    DaFury New Member

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    Jul 4, 2009
    What happens is when I select the movie to play, it does one of two things:

    1. The "speed indicator" shows about 3/4 to the fastest...and then completely fills with the "HD" indicator on. It then immediately goes to the "error communicating with Netflix" screen.

    2. Same as above, except it doesn't immedately go to the error screen. Instead, it appears to be buffering for a few seconds, and then gives me the error.

    I don't see how I could be doing anything different. I also don't see how this could be a network issue on my end...as this exact same network setup has worked flawlessly with my Roku for several months. I literally unplugged the Cat5 from my Roku and plugged it into the back of the TiVo.
     
  10. szurlo

    szurlo Member

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    Jul 11, 2002
    Lexington, SC
    I've suddenly started having the same issues. Has worked fine since December of last year until about 2 weeks ago. Also, I get that error often now when I try to remove a movie from the queue.
     
  11. Aug 1, 2009 #711 of 992
    cogx

    cogx Member

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    Sep 22, 2006
    Sure it can. The Xbox 360 Netflix streaming implementation is able to compensate for bandwidth fluctuations that us folks with cable models sometimes experience. When I was unable to play an HD TV show with my S3, I was able to play it back on my Xbox 360. Both devices are running ethernet through the same router, so the problem was with TiVo's code. In fact, one of the bullet points for the upcoming Xbox 360 software update is even better Netflix streaming code to handle pesky bandwidth issues. Of course, I hate the 360's fan noise and the annoying green light emanating from the front, so I would much prefer to use my S3 for Netflix streaming.

    TiVo might also eventually get there, it just depends on how much of a priority it is to their developers, if at all.
     
  12. Aug 1, 2009 #712 of 992
    rocko

    rocko Cuckoo for TiVo

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    Northeast...
    I agree about bandwidth handling. I was downloading a mega-torrent at full throttle the other day and could not watch a Netflix movie on either of my HD units.

    I realize that all networks aren't created equal but this was disappointing. I would hope my otherwise stellar FIOS could handle it but I guess not.

    99% of the time I have no problem with Netflix but when the network is busy ...
     
  13. Aug 1, 2009 #713 of 992
    mikeyts

    mikeyts Stream Warrior

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    Jul 10, 2004
    San Diego,...
    Whereas I have a preview of the new Xbox 360 dashboard, on which I watched a full HD movie (Serenity) without it ever falling out of HD, while doing a multi-GB download at full tilt--the improvement in the Xbox player may be working.

    Other improvement to the Xbox player include the ability to browse a portion of Netflix's Instant Watching library, to add and delete titles from the Instant Queue, as well as to play titles directly while browsing the library, without placing them in the queue (the ability to sort the Instant Queue would have been appreciated, but I'll take what I can get :)). They've also added an indication of whether a title is HD while browsing through the list and a indicator on the progress bar of what the current connection speed level is (i.e., how many bars, HD or not). It'd be nice if some of those features made it into TiVo as well.
     
  14. RoysonG

    RoysonG New Member

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    Sep 12, 2009
    I'm having this *exact* same issue. On the phone right now with TiVo technical support. :rolleyes:

    Royson G.

    Update: TiVo says it's not them, it's Netflix. Calling them next.

    Update2: Netflix had me de-link and re-link my Netflix account, and so far it has fixed the problem!
     
  15. dave13077

    dave13077 Member

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    Jan 11, 2009
    Exact same thing happened to me. De-linking and re-linking the Netflix account fixed the issue. This only affected 1 of my 2 HD units.
     
  16. dsewell

    dsewell New Member

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    Sep 13, 2009
    why anyone would want to partner with netflix ??? what was tivo thinking pull your head out and take a deep breath, tryed to sign up for the service and they took out over 45.00 dollars the movies you have a choice of are old and crap! amazon is new movies and as cheap as $0.99
    netflix THEY SUCK DSEWELL
     
  17. moyekj

    moyekj Well-Known Member

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    Jan 23, 2006
    Mission...
    I feel exactly the opposite. I find Netflix an excellent deal which turns out very cheap paying $10/month. In contrast with Amazon you have to pay (too much) per movie and you can't start watching right away, and then there is that stupid expiration once you start watching something... I use Amazon a lot for online shopping, but certainly not for movie/TV episode rentals.
     
  18. av_dude

    av_dude New Member

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    Mar 28, 2003
    Irvine, CA
    +1
     
  19. szurlo

    szurlo Member

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    Jul 11, 2002
    Lexington, SC
    +1
    Plus, with netflix that $10 also gets you one DVD via snail mail at a time. Where I am the transit time to/from Nexflix is over-night. So I can get a recent release new movie on DVD every 3 days, or about 10 a month. So for $10 I get all the old older stuff I want via Tivo plus 10 new releases on DVD a month. Compared to MAYBE a half dozen recent movies at Amazon for that amount of money. Typically the movies I have rented at Amazon have been closer to $4.00 each, so half a dozen is a very generous estimate. Also, Amazon is not streamed to Tivo. Netflix is. If you have a bunch of friends over and decide to rent a move and want to watch it right now, you can forget it with Amazon.
     
  20. ffujita

    ffujita I Like PBSU

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    Dec 14, 2001
    South Bend,...
    I like *both* Amazon and Netflix -- and it wouldn't bother me if TiVo teamed up with Blockbuster, HBO, or any other companies to provide us with options. If I (you) don't like an option, I don't use it.

    Personally, I wish the Series 3 did a better job of streaming Netflix movies (compared to the Roku box) but ... I still use it occasionally. Amazon is a good option when you just missed a TV episode -- it'll take Netflix a long time to get that on DVD and even longer for streaming.

    I'd be willing to purchase an HBO subscription for my TiVo if I could download (not stream) that month's HBO offerings -- maybe for $15/month, also Comedy Central, Sci Fi, and Discovery at $5/month (or more sans advertising).
     

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