Netflix issues

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoStephen, Dec 15, 2008.

  1. May 1, 2009 #661 of 992

    mikeyts Stream Warrior

    Jul 10, 2004
    San Diego,...


    I searched the thread for "sync" and found hits in 34 posts. I examined a few and it seems that the people who experience audio sync problems only saw them occasionally, and when they briefly rewound the stream the problem went away. You should try that.

    Have you tried watching more than one stream? If so, did you have audio sync issues with all of them?
  2. May 1, 2009 #662 of 992

    gonzotek tivo_xml developer

    Sep 24, 2004
    Some streams exhibit constant out-of-sync behavior, and re-buffering doesn't fix this. Most recently I tried to watch So I Married an Axe Murderer. It played at 'best' quality, but was unwatchable due to the sync being so far off on the TiVo. The silverlight client didn't exhibit the problem with the same quality stream on my laptop. Netflix now has a Report Problem link for everything you watch, at the top of the WI queue. Sync issues are reportable via a checkbox on the problem form. I've been reporting everything I come across that has sync issues, whether constant or intermittantly encountered. Some material doesn't exhibit the problem at all, so I believe the root of the problem is mostly about the encoding parameters and not the TiVo hardware/software(although the different chips in the S3 and HD/XL units do make a difference).
  3. May 2, 2009 #663 of 992

    BarryD99 New Member

    Mar 30, 2002
    I've experienced the sync problem in about 20% of what I've attempted to watch. In every case, after I reported the problem, It appeared to be corrected by the next day, normally sooner. It's a pain.
  4. May 2, 2009 #664 of 992

    morac Cat God TCF Club

    Mar 14, 2003
    If all videos were encoded the same way I would agree this wouldn't be an issue, unfortunately that is not the case. As if the HD/XL units have a better chance at successful playback than the S3 unit, but like you said some streams won't play on any unit.
  5. May 5, 2009 #665 of 992

    JunkMel New Member

    May 4, 2009


    I had a similar problem with Netflix on the S3 and samsung lcd--no video and no audio, but progress bar works and fast forward works. The S3 video output was set to "Native" using HDMI from S3 to TV. Changing the S3 video output to "hybrid" or "720p fixed" and the video and audio works. I have S3 also connected via components to another samsung in different room--and no video/no audio while Netflix works with first TV over HDMI.

    Going to try A/V from S3 to TV and see if Netflix works on second TV.
  6. May 5, 2009 #666 of 992

    JunkMel New Member

    May 4, 2009
    Old Samsung digital ready LCD not ready for netflix on S3 using component or a/v cables. Using Hdmi and video output at "hybrid" or "720 fixed" works.

    2009 Samsung LCD using hdmi or components works, but not with video output at "native".
  7. May 7, 2009 #667 of 992

    ewilts Who, me?

    Feb 26, 2002
    Mounds View, MN
    I just signed up for Netflix in the hope that I could replace Comcast Digital cable but so far I'm not impressed. I don't know if it's the TiVo Series 3 or Netflix, but streaming is pretty bad.

    During the day today, my wife reporting an "error communicating with Netflix server" message. This evening, I tried watching a different movie. First, it was several minutes bringing up the queue so we gave up and watched something else and tried again an hour later and started watch a movie in my queue. 7 or 10 minutes in, I got an "error communicating with Netflix server" message, and I had to start *from the beginning*. Starting from the beginning, it started off okay again but I didn't watch for very long to how good or bad the streaming functionality is.

    Is this service always this bad? If it is, why do people bother?

    I'm on Comcast cable internet and speedtest just reported a download speed of 20Mbps (obviously Powerboost'ed). My S3 is connected via Powerline Ethernet that should be able to sustain 30Mbps (even though it's rated for 85Mbps). I don't know where Netflix hosts their streaming, so I set my speedtest server to San Francisco and still got over 13Mbps download. I never saw a download speed of under 4.4 Mbps and testing against Chicago saw a burst of 26.

    Any ideas?

  8. May 9, 2009 #668 of 992

    GadgetVirtuoso Member

    Sep 27, 2001
    Fort Worth,...
    When I've reported movies to Netflix, the CSRs aren't at all surprised. They've told me to try again in a week or two.
  9. pl1

    pl1 Well-Known Member

    Jan 17, 2007
    For some feedback, I have Comcast Cable and I've used Netflix HD streaming quite a few times and so far I've never experianced a single glitch. It works perfectly for me, in full HD when the movie is in HD. The most I've ever seen was when TiVo started a new recording, I was kicked off of the streaming. But, when I went back to it, it retained the place I left. Personally, I think it works great. Now, if they could just put some good movies on it, it would be most excellent.
  10. Videodrome

    Videodrome tivo - please wait..

    Jun 20, 2008
    It depends, usually 85% of the time, netflix is fine , zero issues, the other 10% is either rough starts, or any type of glich. Now the last 5% is that its completely unwatchable. Regardless of what show you pick.
  11. ewilts

    ewilts Who, me?

    Feb 26, 2002
    Mounds View, MN
    After my initial rough day, Netflix streaming has been decent for the weekend. Better than the cracked DVD they sent in the mail :)
  12. crusin_x1

    crusin_x1 New Member

    Dec 19, 2006
    Tampa, FL
    I’ve been using Netflix occasionally since it was introduced to the Tivo. However I wasn't aware of the lockup issue with Netflix until it started happening to me recently. I’ve had some quality issues but never lockups.

    It may have something to do with 11c version of the firmware, I think this was a fairly recent update but I don't recall exactly when it updated to that version.

    I have a S3, V: 11.0c-01-2-652. it’s connected via the Tivo wireless adapter.
  13. kika2000

    kika2000 Member

    Apr 20, 2009
    I've been using a Roku box for Netflix longer than I've had my TivoHD, and I've found there are two different issues with the service.

    Netflix openly acknowledges that they have random encoding issues which cause the sync problem. They ask that you use the report problem link (or you can call customer service), and I've found that every episode or movie that I've reported a problem with, they've fixed fairly quickly.

    In my case, I think the streaming issue has to do with the Tivo wireless adapter.
    I've got my Roku box hooked up to the same TV, accessing the same wireless network and I have no problems with it. I do find that accessing Netflix through the Tivo is painfully slow and I've had problems retaining a signal fast enough to allow an entire show to stream.

    My wireless network is super-slow, so I'm not attributing all the problems to Tivo, but I've had a much better experience with Netflix Instant Watch using other modes of access.
  14. jeni18

    jeni18 New Member

    Jan 15, 2009
    I started to watch "The IT Crowd" today and my TiVo rebooted all on its own. Up until now I haven't had any technical issues such as this with the Netflix streaming, only intermittent pauses while the system is "Retrieving". I know in the past people had issues with Netflix killing their TiVo; is this a sign that I shouldn't continue?

    I know this problem (or similar) was raised several months ago, but since there aren't any recent issues reported about this I posted a new message about it.

    Thanks for any help.


    ETA: I have an HD XL, purchased in January 09.
  15. gweempose

    gweempose Well-Known Member TCF Club

    Mar 23, 2003
    Chicago, IL
    FWIW, my units reboot quite often when using Netflix. It generally doesn't happen while I'm watching something, but as soon as I try to back out of the stream, it crashes. The app is buggy, it's a fact.
  16. Jun 9, 2009 #676 of 992

    DebInNJ New Member

    Jun 4, 2007
    Had been using Netflix on two S3's for quite awhile without problems.

    Then when quit watching Netflix movie, S3 menus slowed and eventually
    S3 locked up and had to reboot. Then started random reboots even when
    I wasn't watching Netflix.

    Went through all the tech troubleshooting and they determined I needed a new box. So paid $150 for refurbished box and that worked for two weeks until that one was completely trashed. Wouldn't even reboot. So they sent another box.

    I started reading about these Netflix problems and then my second S3 had
    the problem where no audio or video but progress bar and fastforward work.

    I thought I was going to lose that machine as well.

    I had not sent in my original S3 yet since I was transferring show off of it when I decided to hook that one up and deactivate the Netflix. Sure enough
    the S3 went back to working fine.

    So I have decided to leave Netflix off my S3's until they fix this.
  17. rosalita518

    rosalita518 New Member

    Nov 11, 2005
    We were happy when we got the HD Tivo/Netflix thing going, but consistently and regularly the movie freezes up & the system goes to gray screen. The remote becomes inoperable and only rebooting the Tivo restores the system.

    This is a huge problem. We were unable to watch The Killing Fields after the first 30 minutes, the final scene of Wendy & Lucy went to gray, and rebooting and trying to go back to the video takes too much time.

    I love being able to download what Netflix has but the aggravation isn't worth it. I'm considering cancelling my Netflix $8.99 subscription.

    Amazon's VOD works fine but NF is the worst. I'm surprised at Tivo for partnering with a company that doesn't have it together the way Tivo does.

    Any word on whether NF/Tivo is working on a fix for this problem? I didn't think I was the only one experiencing it as I can see from this forum.
  18. szurlo

    szurlo Member

    Jul 11, 2002
    Lexington, SC
    I have an HD and have never had a lock-up while streaming Netflix. We watched Wall-E last night with absolutely no issues, even after pausing a number of times to answer the phone etc. I know the consensus is that the S3 model seems to have a much bigger issue then the HD model, but you said you have an HD, so not sure in your case. Just a note on the Amazon VOD. That service is not streaming. You download the entire movie to the Tivo and then watch it from the local disk. NetFlix streams the movie in real time to the Tivo. As a result, Amazon VOD isn't affected by bandwidth issues (other than effecting how long it takes before the movie is available to view). Many folks have found that their streaming issue were attributed to things like slow wi-fi connections to the Tivo and other local LAN related problems. My Tivo is cabled to my LAN and my broadband is 10mbs downstream.
  19. mikeyts

    mikeyts Stream Warrior

    Jul 10, 2004
    San Diego,...
    Small nit--Amazon VOD does stream--it just doesn't stream to TiVo. It works with the Roku box and Sony's Bravia and Panasonic's Viera series of connected televisions, none of which have HDDs.

    I'm slightly surprised they haven't created an "instant play" Amazon VOD streaming app for TiVo, but given the problems TiVo's had with Netflix streaming, maybe I shouldn't be :D. I do agree with you that Netflix on the Series3 has an undeserved bad rep and, other than not being able to handle some encodings that the HD can (something Netflix can certainly address), I'm unaware of any deficiencies in streaming from Netflix that they don't share. I've watched more than one hundred Netflix streams and it's been largely a trouble-free experience (except for a few of those aforementioned encodings).
  20. rosalita518

    rosalita518 New Member

    Nov 11, 2005
    thanks. i'm 20mps down with my broadband. i know amazon's delivery method is different, which is why we're not having problems. that's why i'm thinking it's a wifi hiccup, but still. netflix is highly annoying.

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