Netflix issues

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoStephen, Dec 15, 2008.

  1. Dec 17, 2008 #41 of 992
    S3-2501

    S3-2501 New Member

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    One last update to conclude the story of how trying to watch Netflix has killed my S3. After the internal drive passed the diagnostics I removed my external drive. After the divorce procedure, the S3 booted to the point where the TiVo guy bows and then froze. I've gone through the various kickstart codes again, but it still won't boot without freezing. I guess I'll have to look into a replacement of some sort. :( :thumbsdown:
     
  2. Dec 17, 2008 #42 of 992
    caspian31

    caspian31 New Member

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    My S3 doesnt freeze it just reboots itself every time I try to watch a netflix movie.
     
  3. Dec 17, 2008 #43 of 992
    chapmangeo

    chapmangeo New Member

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    Stephen, thanks for the concise summary of what is currently up with TiVo and NetFlix.

    I find it interesting that a network hang would crash the TiVo, not just the applet - and even more interesting that this sets a state that survives a hard reboot. I would try programming that feature into our AIX servers, but I suspect it might cause a major leakage of customers to Solaris (grin).

    More to the point: I use a wireless-N network to connect my television rack to the network, with my xbox, a (usually unused) SlingBox, and two TiVo's (a Series3 and a Humax DVD) connected on the TV side of the rack. (The underlying network is a Time Warner commercial grade cable internet.) Having read your note, I hooked up a PC into the rack and had it ping a server up at my Austin lab every 500 ms, logging gaps. Did not see a gap when the TiVo hung. I'll retry with a hardwired link but the ping test seems definitive...

    In any case, I hope the future release containing the fix is not too far in the future. While I don't mind working the issue to debug it, my family is no longer trying to watch NetFlix via the Series3...
     
  4. Dec 17, 2008 #44 of 992
    morac

    morac Cat God TCF Club

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    There's one last thing you can try. Unplug the ethernet cable (or the Wireless Network adapter if you are using that) from your TiVo box. This makes it think it's not network enabled and might get you past the spot where you froze.
     
  5. Dec 17, 2008 #45 of 992
    S3-2501

    S3-2501 New Member

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    Thanks for the suggestion. I did try this, but then it hung at the "Almost There" screen. After 20 minutes I gave up. I called TiVo, and while the rep was very nice, none of his suggestions worked. He did make a case number and say he'd report the story to the appropriate people at TiVo.

    I was surprised to learn that if I got a replacement S3 from tivo for $150, TiVo would only back it for 30 days. Instead, I've opted to try putting in a weakknees drive since it was on special today and can be returned if it doesn't fix the problem. If it's not too far off topic for this thread, I'll post back with the results of the new drive installation...

    Thanks again for the suggestion!
     
  6. Dec 18, 2008 #46 of 992
    Sennat

    Sennat New Member

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    Jan 30, 2008
    FWIW, I'm also experiencing some audio oddity on my S3 using Netflix streaming. I've been watching Heroes Series 1 ... usually I get ten bars, sometimes 11 (HD). Sometimes when starting an episode, I get all the background and ambience audio, but not the dialog. I have also seen the intro text ("Previously", I think it is) appear in what I assume is Japanese. It's like I'm watching a show that's prepared for dubbing. If I retry the same episode and get a feed that's full HD the audio is fine again.

    In general, the Netflix/Tivo interface needs some work on the whole buffer/downrez scheme.

    Sennat
     
  7. Dec 18, 2008 #47 of 992
    dig_duggler

    dig_duggler Member

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    Wow. Tivo has acknowledged a problem that might cause your unit to not boot (and based on chapmangeo' post doesn't even really seem to understand it) which seems to be your case and you pass hard drive tests and they still want $150?

    Wow. Wow. Wow.

    Could it be something else? Sure. But this is not taking care of your customers.
     
  8. Dec 18, 2008 #48 of 992
    chales007

    chales007 New Member

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    Dec 16, 2008
    I have 3 ways to listen to audio on my TV from my Tivo Box using netflix.

    1st.
    I have an HDMI cable up to my Samsung DLP 50 inch. On some audio I am hearing a high pitch from everyone(Serpent and the Rainbow) and then some movies are out of sync(Real Genius).

    2nd. I have an optic audio cable from my Tivo to my receiver. This usually fixes the high pitch audio but not the out of sync issues.

    3rd.
    I have a optical audio from my TV to the receiver. I hear high pitched tones and out of sync because the audio is getting to my TV through the HDMI then the audio is brought back down to my receiver with the optical audio.

    So in conclusion if I watch some shows with the audio signal that is transmitted by a HDMI cable it can be high pitched and if i switch to the direct optical audio from my Tivo to receiver then it works fine.

    I didn't try bringing up the red,white audio from tivo to TV.
     
  9. Dec 18, 2008 #49 of 992
    fred2

    fred2 Member

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    Unfortunately, the Tivo do NOT have an on/off switch. UNplugging is the way around a FREEZE. If the unit is working, I believe from one of the setup menus that you can reboot. But once FROZEN, UNPLUG.

    I really wish Tivo had an on/off switch. My tivo is in a cabinet and getting to its plug is not easy. The last time I tried (yup, netflix related) I managed to sever the external drive from the tivo since those darn esata cables don't connect all that securely. That took another 3 reboots to resolve.
     
  10. Dec 18, 2008 #50 of 992
    S3-2501

    S3-2501 New Member

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    My S3 is out of warranty, so I'm on my own. The $150 is what they offer for out of warranty help. I wouldn't mind so much if the replacement came with a full TiVo warranty, but only standing behind it for a month is less than reassuring.

    I get sound, video and picture right up until the freeze, so a new hard drive seems reasonable to try given what TiVo is offering instead. All I'm risking is the restocking fee and return shipping if it doesn't work. Ironically, if I understand it correctly, the warranty on the new drive will be better than what TiVo offers on its refurbished unit. If it works, I'll also have more recording space than I did before.

    I agree this is definitely not the ideal support solution to offer, but it is worth noting that the people I talked with on the phone spoke clearly, seemed knowledgeable and were very kind and direct. This is far better than the experiences I've had with other consumer electronics companies.

    Whatever happens in the end, I know it'll likely be quite a while before I try to view a Netflix movie on my S3 again!
     
  11. Dec 18, 2008 #51 of 992
    dig_duggler

    dig_duggler Member

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    While you are out of warranty, it seems they broke your box. If there's even a remote chance of that, a stand up company would foot the bill.
     
  12. Dec 18, 2008 #52 of 992
    bicker

    bicker bUU

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    There's a big difference between what "seems" and what "is". Your assertion that a "stand up" company would foot the bill, even if there is "a remote chance of that" is self-fulfilling, and without foundation in objective evidence. Rather, in the mass-market, more and more, customers have to definitively prove fault before they can get out-of-warranty (and often in-warranty) service. This is a direct reflection of our society's dual push towards quarterly performance from the companies we invest in, and the lowest possible price from the companies we make purchases from.

    A "stand up" company would live up to the promises it makes; not the promises you wish they'd make.
     
  13. Dec 18, 2008 #53 of 992
    lew

    lew Well-Known Member

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    I agree a 30 day warranty is weak.

    New software gets installed in the alternate partitions. A software upgrade can expose a failing drive, with the bad sectors being located in part of the drive wasn't previously being used.
     
  14. Dec 18, 2008 #54 of 992
    dig_duggler

    dig_duggler Member

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    Here's what is:

    "If your DVR does freeze, the only solution is to reboot the unit.

    However, if you still do not have network connectivity during the boot up process, the boot will not finish. So you MUST have a working network to reboot, if you experience a freeze while using the Netflix application. If your reboot seems to take a long time (e.g. more than 5 minutes) we suggest that you confirm your network is up and running (e.g. verify with a PC on the network)."

    Which fits his description. Additionally, their explanation of why things are freezing/refusing to boot doesn't gel with chapmangeo's tests, so network connectivity may not be what restore performance. Couple that with TivoStephen's initial asssertion that bad performance was not a load issue, and then later saying it was and it sure sounds like they don't have a good grasp on the problem.

    If a representative from Tivo confirms that a feature they've released might cause your unit not to boot properly, that is what 'is' a real possibility. And I stand by my statement. They should replace his box free of charge if there is a chance they introduced this problem. And if they don't, buyer beware. Now they not only have a reputation of company that might kill your box with software updates, they have the reputation of possibly doing that and charging you to get it fixed.
     
  15. Dec 18, 2008 #55 of 992
    Just_Chris

    Just_Chris New Member

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    I'll call netflix tonight when I get home on this.

    Watching Heavy Metal, at the 16 minute mark it stops and puts me back at the main Tivo screen. Happened multiple times.
     
  16. Dec 18, 2008 #56 of 992
    NJ Webel

    NJ Webel Member

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    This has happened to me multiple times as well in the middle of watching "Raise the Titanic" last night (12/17/08).
     
  17. Dec 18, 2008 #57 of 992
    MickeS

    MickeS Well-Known Member

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    Yeah, that's just wrong. Same thing happened to me when they killed my TiVo with the previous software update.
    Here's what they should do: if a TiVo doesn't work after rebooting for a software update (they can easily check their connection logs to see if this is the case), they should replace it free of charge. Period.
     
  18. Dec 18, 2008 #58 of 992
    bicker

    bicker bUU

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    Good luck with that. You should expect different experiences when the supplier determines that they did cause a problem versus when you decide they did.
     
  19. Dec 18, 2008 #59 of 992
    Brainiac 5

    Brainiac 5 New Member

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    I don't think it's as clear-cut as that. As several people have mentioned, the TiVo hard drive has two partitions for the software, and when a new update comes down it goes into the partition that is currently unused. Because of this, a new software update can reveal an already existing hardware problem (bad sectors in the previously unused partition). So just because the TiVo has a problem after the update, doesn't mean that the update caused it.
     
  20. Dec 18, 2008 #60 of 992
    jmkrueger

    jmkrueger New Member

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    Dec 18, 2008
    I've experienced this error so many times, I had to reconnect my Roku box because I can't reliably access Netflix from my TiVo TCD658000 HD XL DVR.

    My Tivo connects to the Tivo service without a problem and the strength of the connection between my Tivo and wireless network is always greater than 90% (excellent). I'm using the Tivo USB wireless adapter.

    Connecting to the Tivo service does not solve the problem. Neither does rebooting Tivo. The problem seems to resolve itself after enough time but then it happens again and again.

    Anyone else experiencing this issue?
     

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