Netflix issues

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoStephen, Dec 15, 2008.

  1. Dec 16, 2008 #21 of 992
    TiVoStephen

    TiVoStephen formerly TiVoOpsMgr

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    Alviso, CA, USA

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    For folks with audio trouble, if you take out the HDMI connection and use a different type of cable, do you still see the issue?
     
  2. Dec 16, 2008 #22 of 992
    BigJimOutlaw

    BigJimOutlaw Well-Known Member

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    Ugh. I've gone through about 10 activation codes and I can't get the app to work.

    I enter the activation code on the Netflix website, I get a "congrats" screen on the Tivo, and my movie queue will display fine. When I select the movie, then hit 'Play', after a few seconds I get "There has been an error with the activation of this DVR. Please try again with a new activation code."

    Rinse and repeat. The application makes me enter a new code each time.
     
  3. Dec 16, 2008 #23 of 992
    morac

    morac Cat God TCF Club

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    Try deactivating on the web site and then activating again on the TiVo.
     
  4. Dec 16, 2008 #24 of 992
    BigJimOutlaw

    BigJimOutlaw Well-Known Member

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    Just tried that again, no-go.
     
  5. Dec 16, 2008 #25 of 992
    bicker

    bicker bUU

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    While folks are piling on their Netflix service troubles, I figure I might as well put ours in: Hearing impairment necessitates Closed Captioning supported and available on all content.

    Thanks!
     
  6. Dec 16, 2008 #26 of 992
    jaredmwright

    jaredmwright Member

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    Sep 5, 2004
    Bay Area
    I have a Pioneer receiver and do not have HDMI connected to my Series 3. I use component and optical Digital out to my Pioneer. I still do not get audio over toslink to my Pioneer receiver. I hope this issue is addressed soon, because switching to analog RCA stereo for Netflix videos is definitely not "TiVo my way" I have brought this up multiple times to TiVo, but it seems to be a low priority. I can also reproduce this on my TiVo HD as well, so it does not seem specific to either model of TiVo, but to the way audio is handled while using Netflix when using a Pioneer receiver. I have also read of multiple people having this problem other than myself.

    If there is anything I can do to help resolve the issue, please let me know as far as testing/troubleshooting goes.
     
  7. Dec 16, 2008 #27 of 992
    rainwater

    rainwater Active Member

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    Nope. If I use HDMI into my tv and just use the internal speakers, I have this audio issue (strange high pitched audio). But if I use the toslink cable into my receiver and use the external speakers (disabling the internal tv speakers) it sounds fine.
     
  8. Dec 16, 2008 #28 of 992
    Iluvatar

    Iluvatar New Member

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    No if I use component cables then the issue goes away. However as I have limited connections this is not really an acceptable long term solution.
     
  9. Dec 16, 2008 #29 of 992
    chales007

    chales007 New Member

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    Dec 16, 2008
    If you Tivo freezes what does it mean to reboot.

    I ended up unplugging the Tivo, but there has to be a better way.
     
  10. Dec 16, 2008 #30 of 992
    chales007

    chales007 New Member

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    Dec 16, 2008
    I have seen this issue with the movie "Real Genius" the audio is way out of sync.

    I have also witnessed the audio where there is a high pitch to it.

    Some of the movies get fixed when I use my receiver with a toslink optic audio. Some do not.

    Right now I have a Samsung DLP TV and my Tivo is connected with an HDMI cable.

    I think the model is HLS50___ I bought it 2 years ago.
     
  11. Dec 16, 2008 #31 of 992
    edhara

    edhara Shaken, not stirred

    16,081
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    Rancho...
    Almost the same setup, problem with the same movie.

    TivoHD, Samsung 67" HL67A750 (or something like that), HDMI, toslink to a Denon receiver. Severe lip-sync issues, haven't heard the high pitch thing yet.
     
  12. Dec 16, 2008 #32 of 992
    rocko

    rocko Cuckoo for TiVo

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    If there is a better way I haven't found it. Unplugging is the only way I know of to fix an unresponsive TiVo.
     
  13. Dec 16, 2008 #33 of 992
    loosetoe

    loosetoe New Member

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    I seem to be the only one who had weird color on streaming vids. I can't say it's exclusive to Netflix since it happened on YouTube as well, but I find the problem odd and the solution (leaving the TiVo unplugged for several hours, even after multiple reboots failed) even stranger.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=412870

    UPDATE: The solution doesn't seem to be one after all. Weird colors persist and have given way to a totally black and silent screen on Netflix. The timeline progresses, however, so it seems like some programming info is making it through.
     
  14. Dec 16, 2008 #34 of 992
    S3-2501

    S3-2501 New Member

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    The comments about HDMI got me thinking and I managed to find a work around fix for my S3 that may work for others with similar problems. Guessing that it may be a handshake problem when changing from the app resolution to the video resolution, I tried different output settings for my S3. I had it set on Native to begin with, and after trying the different options, the only one that worked with Netflix on my S3 was 480i fixed. This worked beautifully.

    Unfortunately changing back to Native output when I returned to live TV seems to have locked up my S3. Is it possible many of the problems people are experiencing are due problems with how the Tivo handles HDMI output? My S3 is connected via HDMI to DVI cable with RCA audio to the TV. This is the first problem I've had related to this setup. I hope this is of help to someone...

    **Update: This lock up doesn't want to resolve. Upon rebooting the S3 froze at the THX screen. On the second attempt it froze after the THX screen. On the third attempt I bypassed the startup movies by pressing the Tivo button, only to have it lock up navigating the settings menu. I have now disconnected the HDMI/DVI cable and have connected the S3 using RCA video. And, no go. Lock up at THX.

    This is not good. Assuming I can get it up and running again, I will definitelyl be passing on using Netflix on my S3 for now...
     
  15. Dec 16, 2008 #35 of 992
    shamilian

    shamilian Member

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    NJ
    I have been watching netflix for the past 3 days.
    Mostly the service is working well.

    Some videos have an issue which causes no audio at all on the Tivo. One of the videos had audio for 5 minutes then no audio for the last part of the movie.

    This is completely reproducible.

    I called netflix and netflix claims to know about the problem, that it effects a small number of their videos. I think it has been between 5% to 10% of the videos I have tried so far.

    The videos work fine on a PC, no audio issues.

    Since it is reproducible I would think this is fairly straight forward. Hopefully these issues will be solved soon.
     
  16. Dec 16, 2008 #36 of 992
    moyekj

    moyekj Well-Known Member

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    Mission...
    As noted by TivoStephen, unless you use the Silverlight player the encoding you are watching on PC is different than the one you get on the Tivo.
     
  17. Dec 17, 2008 #37 of 992
    S3-2501

    S3-2501 New Member

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    Jun 2, 2007
    Just following up on my earlier posts. My tivo now seems to be dead. It will boot up to the THX screen and then freeze. If I bypass the THX screen, the menus freeze up the Tivo, and if I hit live TV at the THX screen the live TV locks up after about two seconds.

    I've run every kickstart code I could find, and I am now waiting on the results of the SMART diagnostics on the main drive. If the drive passes, then the only thing left I can think of is that somehow my external drive couldn't cope with the Netflix stuff.

    I'd hate to loose all my saved programs, but I don't know what else to do...
     
  18. Dec 17, 2008 #38 of 992
    morac

    morac Cat God TCF Club

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    I use the Silverlight player and I'm still seeing some videos that play back fine in that, but won't play correctly on my S3.
     
  19. Dec 17, 2008 #39 of 992
    shamilian

    shamilian Member

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    Mar 26, 2003
    NJ
    I used the Silverlight player as a test and it works perfectly.
     
  20. Dec 17, 2008 #40 of 992
    simonalope

    simonalope New Member

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    People's...
    I'm also experiencing soundless Netflix videos. I had no activation issues and the first three videos I watched looked and sounded great, but this morning I'm getting no audio at all (on two different first season episodes of 30 Rock, two other episodes having worked fine last night).
    This is on a THD connected via HDMI to a Philips LCD, no external speakers - I'll try switching to another audio connection.
     

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