Netflix issues

Discussion in 'TiVo Series3 HDTV DVRs' started by TiVoStephen, Dec 15, 2008.

  1. Jan 3, 2009 #201 of 992

    MickeS Active Member

    Dec 26, 2002


    Sorry this happened to you. This sounds like classic hard drive problems, most problems caused by updates seem to normally be that it won't boot at all. Your symptoms sound exactly like when the HD crashed on my TiVo. I would suggest getting a new HD right now, you can most likely still save all the data including recordings if you do that.
  2. Jan 3, 2009 #202 of 992

    pdhenry Ruthless

    Feb 27, 2005
    OK, here's what I think might be a new one. After watching a Netflix movie I noticed that neither tuner was processing a video signal. I could play back any recorded show and navigate all of the menus but lost all live TV. As part of troubleshooting I disconnected the cable - pretty much immediately I got the onscreen message that the TiVo was searching for a cable signal, and this message went away as soon as I reconnected the cable. I verified that the upstairs TiVo was happily recording a different program. After a reboot I once again have two tuners. Any connection to Netflix?
  3. Jan 3, 2009 #203 of 992

    morac Cat God TCF Club

    Mar 14, 2003
  4. Jan 3, 2009 #204 of 992

    pdhenry Ruthless

    Feb 27, 2005
    Neither thread describes my issue. The first thread describes getting the "Searching for Signal" message, which I didn't get unless I disconnected the cable, and the message went away when I reconnected the cable. The second thread appears to be a problem with cable cards (I haven't had a CC install appointment yet) and doesn't clear on a reboot.
  5. Jan 3, 2009 #205 of 992

    eeg0323 New Member

    Sep 11, 2003


    I gave up on Netflix and deauthorize the S3. Tried to watch 4 different movies last night and none would go. Every one of them got all the bars to the HD quality, but if they played at all it was for only 15-20 seconds and then have to stop and recieve more. A couple played only the audio with grey scree for video.
    This has to be one of TIVO's worst ever implementation. Will monitor these boards and see if any patch is offered that may eventually make this an application worth using.
  6. Jan 4, 2009 #206 of 992

    tburrel New Member

    Jun 9, 2007
    UPDATE: looks like someone was listening- this episode is no longer available. I'm hoping they took it down to fix the problem, but since they HAVEN'T NOTIFIED ME AND THERE IS NO MESSAGE TO THAT EFFECT ON THE SYSTEM, I can't tell.

    Netflix- I appreciate that you're trying to fix it (or at least I hope you are), but you are really a service company- communication is king! Keeping us in the loop is the only way to engender goodwill!
  7. Jan 4, 2009 #207 of 992

    prices10 New Member

    Feb 8, 2008
    What a disaster. First the version 11 s/w release killed my hard drive. $250 later I am trying to watch my first Netflix movie. Picture quality is poor (my connection is one bar short of top quality, just like everyone else's apparently). After pausing and going back to it I got stuck on the 'Retrieving' screen and eventually had to pull the plug.
    This is absolutely abysmal - I won't be trying streaming video again for at least a year. At least it's a free trial.
  8. Jan 4, 2009 #208 of 992

    Fab2004 New Member

    Feb 21, 2007
    I belong to the small minority (or is it the silent minority?) of people who use Netflix on TiVo on a Daily basis and, crossing my fingers, only had problems with one series (a kid series).
    I like to use the laptop to pick the movies and use Tivo to just play the movies on my list.
    The user-friendliness of the flash interface of the Netflix site could not be replicated on tivo (nor its speed).

    So call me one happy camper, but Tivo gets 3 Thumbs Up from me.

    Just 4 the record, I do not work for Tivo, but had one since 99 when I worked on a competing project for a video card company.
  9. Jan 5, 2009 #209 of 992

    MDRiley New Member

    Feb 13, 2002
    I've tried over a dozen netflix strreams to my tivo series 3. About 1/2 are screwed up.
    A common problem - two part BBC mysteries - first part fine, second part the audio sync is way off or the aspect ratio is wrong (16:9 rather than 4:3 and can't be corrected).

    I will stop using the Netflix service and switch to pay-as-you go amazon, which is
    pretty reliable now.
  10. Jan 5, 2009 #210 of 992

    szurlo Member

    Jul 11, 2002
    Lexington, SC
    My only real issue with Netflix so far has been the warbling chipmunk audio issue if I have my TivoHD connected via HDMI. Does no occur when connected via component. What makes no sense is that if I try to play a NetFlix movie over HDMI, it borks the audio for the entire device. Even Tivo UI sound effects. I would lean towards some kind of compatibility issue with my TV, but ONLY the NetFlix viewing creates this issue. Even stranger is the fact that watching live TV for a second will fix the audio. Really bizarre. Hope they can fix this because with my TV the picture is visibly better over HDMI. Don't think I would stick with component just for NetFlix.
  11. Jan 5, 2009 #211 of 992

    Iluvatar New Member

    Jul 22, 2006

    Not true. This can be reproduced using a video transfer software such as pyTivo and tranferring mp4 videos with certain types of audio. This has not been noticed before because so few people have TV's that are affected by this bug. And even fewer of those run pyTivo or equivalent. So it wasnt even a huge issue until Netflix came out. This bug has been around for much longer. Although there are a few other manufacturers effected, Samsung and Sharp seem to be the majority with the problems.

    This seems to be either a TiVo software issue with interpreting certain types of sounds and sending it to the TV. Or a TV firmware issue. Maybe a combination of both.
  12. Jan 5, 2009 #212 of 992

    dmorrell New Member

    Jan 24, 2005
    I saw that you're also an entouch customer -- I'm having a ***** of a time trying to get them to validate CableCards. Did you have the same problem?
  13. Jan 5, 2009 #213 of 992

    szurlo Member

    Jul 11, 2002
    Lexington, SC
    Well, that'd be a bummer. This is a Sanyo plasma and I'm pretty sure there is no way to update the F/W on it. At least not by the end-user. I guess I could use the optical audio out of the Tivo to my receiver and use that for sound, but that solution does not have a high WAF. Too many things to turn on/switch around just to watch TV.
  14. Jan 6, 2009 #214 of 992

    MisterWho Member

    Oct 7, 2007
    Just had this one last night on week old Tivo HD. Network was fine (of course, could have had a "hiccup") but entering the netflix app gave a grey screen. After trying a second time with the same result, gave up and went to live tv where it promptly froze (still image of live tv currently playing and no responses from remote). Tivo was recording on both tuners but evidently wasnt as both programs were later found to be partial recordings and indicator lights did not go off when program would have finished.

    I tested netflix streaming on xbox and played fine with no network adjustments or router reboots needed. Watched for a while thinking Tivo would clear itself but eventually had to pull Tivo's cord and after a reboot, all was well (hopefully).

    Now, like others, I'm scared to use Netflix on Tivo if it causes this kind of trouble.
  15. Jan 6, 2009 #215 of 992

    pdhenry Ruthless

    Feb 27, 2005
    My only grey/black screen problems have been within a few hours of using Netflix. I have very limited experience so far but last night I carefully avoided Netflix and did not get my daily lockup...

    In my case the remote has been responsive but I lose live video. I can navigate to the "restart" menu and that fixes it.
  16. Jan 7, 2009 #216 of 992

    bakerja New Member

    Sep 3, 2008
    I had been in the silent group that were having no major issues until the last few days. Consistent freezes on the "please wait" screen. The last time, it did it while watching an episode of Law and Order criminal intent. It crashed my netgear router and I had a devil of a time getting the house back online.

    Back up now but scared to try netflix again.
  17. Jan 7, 2009 #217 of 992

    DougJohnson Member

    Dec 11, 2006
    I have trouble thinking of how TiVo/netflix could crash your router. It is easy to see how a router crash could hang your TiVo. -- Doug
  18. Jan 7, 2009 #218 of 992

    szwjunk New Member

    Jun 2, 2004
    Add me to the list.

    We had already watched the whole of the first season of 30 Rock, and half of the second on my S3 without any problems. Until New Year's Eve. Then, I couldn't load the next episode of 30 Rock (I may have been saturating my bandwidth by uploading photos to my Skydrive on so I went back to TiVo Central, then turned off the tv and read a book instead!

    New Year's Day, the TiVo was sitting on the Powering Up screen. Being unaware of the problems I have now read about here, I was a bit puzzled, but nonetheless gave it 30 minutes to boot, which of course it did not. So I unplugged and hard-booted it. It booted fine, but then unsuccessfully tried to soft-boot itself twice more that day, requiring a hard boot each time. One more hard-boot was needed on Saturday the 3rd, and two more hard-boots on Sunday the 4th. Each time, the TiVo tried to soft-boot itself it stalled on the "Powering Up" screen.

    I had, of course, read this thread in the meantime, and have avoided like the plague any more attempts to stream anything from Netflix.

    So, things seemed to be okay through today - no more reboots - and I almost had allowed myself to believe that it had magically healed itself. I just sat down to watch an episode of Rocketboom (downloaded over the Web to the TiVo) and got two soft-boot attempts (requiring hard boots to succeed) in a row.

    I am very, very disappointed in this. Seems like when you lose that connection during a stream from Netflix, something really nasty happens to the system - can there be a bug that actually corrupts part of the O/S image? I'm beginning to think so. I just hope this gets tracked down and fixed real soon. I am beginning to feel like I need to curtail my shameless TiVo evangelizing (I've talked at least three people into buying these things).

    I wonder if I should hook my drive up to my PC and take a snap of the config using WinMFS now, and try to restore to another drive - or whether I would simply be copying something that's already corrupted. Anyone have insight into that? or trying a Kickstart 52, 57, or 58?

    Oh boy. Not good at all.

    Update: Three or four more soft reboots last night. Tried a Kickstart 57 which ran for no more than three minutes then booted normally. This morning, two reboots; specifically, during playback of programs recorded overnight, the video freezes, followed by a spontaneous reboot requiring a hard boot. I am going to try yanking the drive and running Spinrite on it today, in case there are drive errors. Then maybe a Kickstart 52. This is appalling.

    Yippee! Great news! The drive is now completely dead!! (a Seagate 1Tb) :mad:

    New WD ordered from Newegg, and the old one booked for warranty return to Seagate (it was only 7 months old). I have the Instantcake lash-up to build myself a new drive, but unfortunately I still need Charter to come out to "re-pair" the cable cards. This is my 2nd drive to die in this S3. Did the Netflix thing cause it? Who knows. But it will be a long time before I stream anything again... :(
  19. Jan 8, 2009 #219 of 992

    husep New Member

    Jan 8, 2007
    I have not used Netflix for last few days until last night. I got 3/4 of the way through a movie and then went to Live TV (almost like I changed the channel). Upon trying to reconnect I got an error message indicating network connectivity problems (which I did not have; verified by Vonage phone and laptop access). I then went to Settings to check Network connectivity which caused my Tivo to freeze up. I had to reset the Tivo by unplugging the power cord in the back. Second attempt to go back to Netflix caused system freeze which also required hard boot. I will not be attempting to try Netflix anymore until a fix is available. This sucks.
    (Also, my network connectivity has been solid. The Tivo is connected by network cable and I have cable internet.)
  20. Jan 8, 2009 #220 of 992

    rdodolak Member

    Dec 17, 2008
    There appeared to be some issues with the Netflix app last night. I couldn't even get to my instant watch list ... just an indefinite Please Wait. Pressing the TiVo button would cancel the request and take me back to TiVo Central which was a plus since I didn't need to reboot. I haven't experienced this issue today so it appears the Netflix app is back up and running.

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