Advertisements Thanks everyone for using Netflix (as well as reporting the various issues some of you have experienced). I wanted to reiterate all of the known issues with Netflix, some of which have been discussed in other threads. * Bad assets / Lip sync issues If you watch a video and see excessive macroblocking or jerkiness, or lip sync issues, please contact Netflix at 1-877-NETFLIX (638-3549) to report the issue. An asset is bad if you can reproduce the issue consistently. Please note that the original PC client, XBox 360 units, and Roku units use a different set of video files than TiVo DVRs and the PC Silverlight player. Also, each video may be encoded in up to four different quality settings, and not all of the encodes may have the same issue. That's why Netflix would like customers to contact them via the phone regarding this issue, so that their agents, who are trained on the proper procedures, can assist with troubleshooting and diagnosis. * Blank video for the first several seconds of playback Users may experience a condition where during initial playback start, or resumption of playback after trickplay, you will hear the audio, but video takes several seconds to appear. Once the video appears, playback should be normal and be working correctly. * Issues regarding the maximum number of concurrent streams Occasionally you may begin playback of a Netflix video on a device (whether a PC, XBox, Roku, or TiVo DVR) and encounter an issue where Netflix servers believe you are still playing back a previous video on one of these devices. Depending on your type of account, you may not be able to proceed with a new video playback session. Netflix's servers still believe that the original video is being played back in the previous session. This should clear itself automatically in most cases in two hours or twenty-four hours. If you have any difficulty, please contact Netflix customer support. * Issues regarding freezes and reboots If you lose network connectivity (for example, if your router is unplugged or your ISP has a hiccup or the cat chews through the Ethernet cable) while watching a Netflix video, you may experience a rare issue with your DVR becoming completely unresponsive to the remote. If your DVR does freeze, the only solution is to reboot the unit. However, if you still do not have network connectivity during the boot up process, the boot will not finish. So you MUST have a working network to reboot, if you experience a freeze while using the Netflix application. If your reboot seems to take a long time (e.g. more than 5 minutes) we suggest that you confirm your network is up and running (e.g. verify with a PC on the network). We're continuing to investigate this issue and are working on a fix for a future release. We apologize for these problems and thank you for your patience.