The Netflix app doesn't exist on my TiVo Edge. I opened a support ticket and was told: We apologize for the inconvenience this has caused. Upon checking, the Netflix group information is missing on your software. I will be needing to escalate the case to our development team so they can add this to your box. Please allow us 3-5 business days for the group to be added. We will make sure to notify you through email once the request has been processed. Is this a common occurrence? This seems like something that ought to work out of the box, given how heavily that Netflix is promoted on the packaging, web site, remote control, etc.