Netflix app error tvq-pb-101(5.2.12)

Discussion in 'TiVo Edge' started by MHeuschkel, Apr 26, 2020.

  1. dellybelly

    dellybelly New Member

    17
    1
    Jan 26, 2015

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    I've had this issue for a while now too. None of the tips worked for me but rebooting TiVo box usually works.

    We gave up and just use the Vizio apps now. For me at least seems to be something with arc/sleep on my receiver because it will work after reboot but if I let the receiver turn off the next time we try to start a show I get this error.

    Seems to affect Amazon prime and Netflix but not HBO go. Will open a ticket though and see what happens. Could be something my receiver is doing that is making the box not work. We have to use Vizio for Disney plus anyway so not the end of the world.

    Current setup is a str-dh590 with a Vizio m65-eo using arc.
     
  2. mattyro7878

    mattyro7878 Well-Known Member

    1,757
    433
    Nov 27, 2014
    Southern CT
    you need the top Netflix plan to get 4k. If you are being offered 4k I am assuming you have the plan. But...check your Netflix plan
     
  3. MHeuschkel

    MHeuschkel New Member

    21
    3
    Oct 14, 2019
    Lol. Sounds like a TiVo support rep suggestion. Of course I have Netflix 4K. I’ve mentioned many times in the thread that all my other devices on the same television (AppleTV and ShieldTV) receive, show and output just fine in 4K HDR with Atmos.

    This is a only an issue on the Edge. The support from them just plain sucks. They have closed my case and are completely ignoring or denying the issue exists. Their business will eventually die from poor customer service like this. The edge could be great if they’d focus their attention on making it right. It can’t be that hard, so many competing streaming products out there that actually work. The new TIVO streaming stick isn’t impressive. I have one. The competing sticks are better, more portable in terms of configuring on the fly and better apps available.

    Sucks. I’ve been a big fan for 20 years.
     
  4. mattyro7878

    mattyro7878 Well-Known Member

    1,757
    433
    Nov 27, 2014
    Southern CT
    Closing the case with no resolution is maddening. Both parties should have to agree "case closed".
     
  5. MHeuschkel

    MHeuschkel New Member

    21
    3
    Oct 14, 2019

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    Totally agree. The case shouldn’t be closed because the issue was never resolved. This likely means they aren’t even looking into it.

    It’s basically telling the customer “tough luck, but we don’t want to deal with it and we’re not going to.”

    So the hours spent on the phone with the useless tech support end up being of zero value to myself as well as the next person who has the same issue.

    I even asked to speak to a manager, they were just as useless.

    Sad situation they have going on. Turning off your loyal customers and ignoring their issues is the quickest path to having nothing of value and ultimately, nothing at all.
     
  6. FDR1984

    FDR1984 New Member

    2
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    Jun 24, 2020
  7. ajfajf1

    ajfajf1 New Member

    10
    0
    Nov 22, 2006
    I found the solution:
    Settings / Audio & Video / Video Resolution
    check: “4K 60fps” and “4K 24/25/30fps”
     
  8. MHeuschkel

    MHeuschkel New Member

    21
    3
    Oct 14, 2019
    Happy to report that it appears the issue has finally been fixed. Interestingly, it wasn’t with a TiVo software update but with an update to the Netflix app version running on the TiVo. HDR pink screen and connection errors both seem to have been resolved.

    Still was never able to convince a single person at Tivo there was ever even a problem. I had just given up.

    Nice to be able to use Netflix again. Thanks Netflix.
     
    doerrhb likes this.
  9. compnurd

    compnurd Well-Known Member

    1,954
    361
    Oct 6, 2011
    Pretty sure it was stated about 450 times it was a Netflix issue that would require an update from Netflix. Apps on the Tivo are independent of Tivo. They don’t update or support them
     
  10. doerrhb

    doerrhb New Member

    4
    0
    May 24, 2013
    What version of the Netflix app are you running now? Also, is there a way to force an update to the Netflix app?
     
    Last edited: Aug 17, 2020
  11. ehardman

    ehardman Member

    185
    3
    Feb 18, 2004
    Kansas
    I too have this problem with my six week old Edge. When I try to load Netflix, I get the same error message that everyone else is getting:

    ”We’re having trouble playing this title right now. Please try again later or select a different title.”

    However, there is a place to click on the error message that says something like "more information" or similar. When clicking on that option it opens a secondary screen. Scroll down to "Exit Netflix" and click on it. It closes the Netflix app. I then wait a bit and reload Netflix and about 90% of the time Netflix will load and play movies as expected. Occasionally when reloading, it will completely hang with a black screen requiring an unplugging reboot.
     

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