I've had this issue for a while now too. None of the tips worked for me but rebooting TiVo box usually works. We gave up and just use the Vizio apps now. For me at least seems to be something with arc/sleep on my receiver because it will work after reboot but if I let the receiver turn off the next time we try to start a show I get this error. Seems to affect Amazon prime and Netflix but not HBO go. Will open a ticket though and see what happens. Could be something my receiver is doing that is making the box not work. We have to use Vizio for Disney plus anyway so not the end of the world. Current setup is a str-dh590 with a Vizio m65-eo using arc.