Netflix app error tvq-pb-101(5.2.12)

Discussion in 'TiVo Edge' started by MHeuschkel, Apr 26, 2020.

  1. compnurd

    compnurd Well-Known Member

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    Pink screen? Did you change out your hdmi cable or Input on your TV?
     
  2. MHeuschkel

    MHeuschkel New Member

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    Yes, tried all of that. Different cable, different input. The pink screen on Netflix will go away if I turn off the HDR in the Tivo options. Nothing corrects the Netflix error. A software update did all of this. Everything was just fine before.
     
  3. Don Landis

    Don Landis New Member

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    Sorry to hear that for no Netflix. Let us know what TIVO has to say now! Hope you won't be out any $$ on their suggestion.

    Re Pink screen on HDR- That may be an incompatible TV with the Netflix HDR signal. I've heard many reports of Pink screen and Green screen with HDR on Disney+ but this is the first time I heard about it with Netflix. I had a similar experience with an OPPO player when experimenting with the settings and made the mistake of setting to 12 bit and then I could not see anything to switch it back until I connected a different TV. The solid color screen seems typical of the tuner sending out too high a frequency for the TV. HDR has added a whole new set of incompatibilities. Doesn't offer that much compared to the frustration so I set things to AUTO and that way if the signal is incompatible it doesn't go into HDR on my Projector. My projector allows that.
     
  4. MHeuschkel

    MHeuschkel New Member

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    I’m starting to think that this has something to do with my LG television. I hooked the HDMI cable up to a small tv and Netflix worked.

    I have a 2018 65” LG OLED.

    Like I’ve said, all was good until one of the recent software updates.
     
  5. justinw

    justinw Member

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    I have a 720p, about 14 year old Panasonic Plasma so I can't vouch for the TV but...

    I don't use Netflix too much, but I was afraid to try it on my Edge after reading this post. I tried it today, and I've noticed that the 'previews' - whatever you are highlighted on, start playing almost instantly. I didn't notice this before when I last used it maybe a month or month and a half ago. I also thought the loading process for the app seemed almost instant. I mean, lightning fast. Never seen it like that before. Coming from a Roamio where I had to wait 20 seconds for the app to load, I couldn't believe it. It was as fast as me going to 'My Shows' and scrolling through those, but on Netflix.

    My point is, I think they've definitely changed something...
     
  6. HerronScott

    HerronScott Well-Known Member

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    So it fixed both the pink screen and the error? Would be good to report that to TiVo and Netflix. What options do you have with HDR on the LG TV?

    Scott
     
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  7. Don Landis

    Don Landis New Member

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    On TIVO Netflix app will indeed show the menus and previews even with sound. It's when I click on the movie to watch that I get the error. All the other apps work fine.

    Interesting. Unless you accidentally accessed Netflix from that little TV and not the TIVO app, I don't understand why that would make a difference. I may try that experiment too next week with a different TV than my projector. If that works as you claim, I'd be really scratching my head on that. In my case the TIVO connects to my Denon AVR and that connects to the Projector.

    I can see the pink disappearing on that complaint by using a different TV. Then just adjust your signal to a lower bit rate like 8 bit 4K for your LG TV. disable HDR in the TIVO.

    Netflix movie play is a different problem as I see it.
     
  8. Don Landis

    Don Landis New Member

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    Test this out- On the TIVO settings change the video resolution to 1080p60. I had mine set to 4K60 which will work for everything except Netflix. It produces a superb picture on my projector. However, on Netflix I get the error message. If I set the the TIVO to 1080p60 I get Netflix just fine but all HDR 4K content is downrezed to 1080p60. Amazon Prime can do 4K HDR 24p with a great picture.

    I wonder if the TIVO Netflix app doesn't support 4K and won't even allow upscaling to 4K as does all the other aps and broadcast TV channels.
     
  9. MHeuschkel

    MHeuschkel New Member

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    Well, this in fact worked. So the problem is the Edge won’t play Netflix in 4K or HDR on my LG OLED. Setting the output resolution on the edge to 1080 allows Netflix to work. Kind of defeats the upgrade to the edge with it’s 4K capabilities. Amazon prime does 4K does fine. Again, this all came to be after a recent software update. TiVo problem.
     
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  10. compnurd

    compnurd Well-Known Member

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    Have you checked to make your you have ultra hd deep color on for that input on your TV. There have been 2 LG OLED updates in the last few months and you may have gotten one and didn’t realize it. Other option may be to reset your tv settings.
     
  11. Don Landis

    Don Landis New Member

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    Of course. If that isn't set properly then none of the other apps will work in these higher UHD or HDR modes. And, yes, I tested that as well. I think it is obvious now that the TIVO Netflix app update last winter caused the failure as it worked fine before.

    While I really like the Edge system for my needs, I don't need the Netflix app on it as I realize the TIVO isn't my one box does everything. I also have an Apple TV 4K that does what the TIVO doesn't and vice versa. For me both are needed. I rarely use the TIVO apps anyway.

    Thanks MHeuschkel for testing that. I only have one 4K monitor here which is my Sony projector so I can't test other TV's as everything else is just older 1080p HDTV.
     
  12. compnurd

    compnurd Well-Known Member

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    The question wasn’t for you. And I highly doubt it is an app update issue since there is basically two of you with the problem.
     
  13. MHeuschkel

    MHeuschkel New Member

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    Everything worked fine before the update. If I set the Edge to output only 1080, Netflix works just fine. On 4K, I get the error. To be clear, 4K worked absolutely well before a recent update. Something changed.
     
  14. Bryan S

    Bryan S New Member

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    Just to add to the thread..until this morning all worked fine. Have 8k Samsung qn6q900r tv, with a 2 week old TiVo Edge. No issue on Netflix till this morning with tvq-pb-101(5.2.102) error. Restarting Edge got it working .. then stopped.

    Edge was set to Auto (recommended) video. Turning on or off HDR didn't change anything.

    Changing to 1080p makes it work fine ..setting to 4k 60 fps cause netflix to fail.

    Using a wired Ethernet connection, gifibit switches, 350 Mbs backhaul, with 122.11 Mbs to Netflix servers

    Issue is on the edge as Netflix on Samsung smarthub works fine.

    Would be nice if we knew when TiVo pushed updates or there was a log in the menus to check
     
  15. compnurd

    compnurd Well-Known Member

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    The App Makers update there apps Not Tivo
     
  16. Bryan S

    Bryan S New Member

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    True- but Tivo has to certify and approve it before it is pushed to their devices via their system, as the hardware OEM
     
  17. compnurd

    compnurd Well-Known Member

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    Nope lol.. Otherway around.. Tivo works differently then other companies
     
  18. janitor53

    janitor53 Member

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    Tivo still needs to provide an environment where people are willing to make apps for them, they need to kiss a little butt here and there. Wine and dine some folks to get them to support their platform, that is their responsiblity.
     
  19. compnurd

    compnurd Well-Known Member

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    The environment isnt changing right now.. The system is still based on there old HTML5 Platform and it is beyond dead. It was rumored they were looking at moving to Android as the OS and they have for some MSO Customers. No one knows if Retail will ever see it
     
  20. janitor53

    janitor53 Member

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    I'm not just talking about the programming side, they need to court people, the human relations side. They need to recruit people to do this kind of work and invest in their ecosystem. It's what made the iPhone so successful and the windows phone a giant flop...developers.
     

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