Netflix app causing reboots?

Discussion in 'TiVo Premiere DVRs' started by David Knowles, Jun 30, 2012.

  1. MJHoltorf

    MJHoltorf New Member

    Dec 23, 2001


    I used the Netflix app on my XL4 last night to start a movie. It ran for about a minute and then locked up the Tivo, which was recording 2 items at the time. After another 3-4 minutes of non-responsive time, it rebooted on its own. The only problems I ever have with my XL4 are with Netflix. Thankfully, every other device in my A/V cabinet has a Netflix app, but this is definitely a buggy version that needs to be fixed.
  2. Ziggy86

    Ziggy86 Member

    Jun 22, 2004
    Same thing happened to me last night :(
  3. aniemyer

    aniemyer New Member

    Jun 21, 2007
    Upper Midwest
    Same problem for us the last two weeks. We can't even get into Netflix; we get a gray screen, then the "Netflic loading" icon, then a "connection to Netflix cannot be made at this time," followed by a gray screen and then an uncommanded Tivo reboot. We are on a Premium XL, wired. As a data point, Amazon works just fine.
  4. GomezL

    GomezL New Member

    May 15, 2009
    I have found that the premier reboot quite often. First the unit starts becoming sluggish & unresponsive.

    The Netflix app usually works, but I would say 20% of the time, it causes a re-boot. Of course if something is recording, there is a disruption while the unit re-boots.

    My old Series 3 units worked great until the HD started to go, and then they started to re-boot.

    It seems that the general response for the Tivo software to any problem is to re-boot.

    My Tivo is hardwared.

    Using the same network, I am able to reliably stream from a Mac Mini, a Lenovo idea center (PC), an IPAD over WIFI.

    My internet speed is reliably 55 down, and 8 up. Netflix doesn't cause my other machines to reboot.
  5. djones18

    djones18 Active Member

    Jan 6, 2006
    Alexandria, VA


    Netflix app now causing reboots on my new XL4. First month of ownership Netflix seemed to work fine. Now when I go to Netflix app, my screen goes blank for about 30 seconds, then TiVo reboots. All other VOD apps work fine and I have a fast wireless network. After reboot Netflix might or might not work. Crashes seem random.

    Luckily like others, I have Apple TV and Roku to fall back on and Netflix works fine on them even while it is crashing my TiVo. This is frustrating and ridiculous because if I'm recording anything when the crash occurs my recordings are toast!

    Anyone have any idea what is causing this and know if TiVo is aware of the problem?
  6. djones18

    djones18 Active Member

    Jan 6, 2006
    Alexandria, VA

    Update: Well, I know what's happening but I don't know why. When I select Netflix from the VOD list, the screen goe's black while the TiVo attempts to connect to the Netflix servers. My TiVo is unable to connect and within about 30 seconds the TiVo reboots. One time the Netflix banner did show up and indicated TiVo couldn't connect to the Netflix server. Pushing the TiVo button brought back the normal screen for this function.

    My TiVo XL4's Hulu +, Amazon on Demand, and Pandora apps all work flawlessly. Apple TV and Roku on same wireless network work flawlessly with Netflix. Since rebooting doesn't solve the problem, should I rerun Guided Setup? Anyone else seeing TiVo crash when Netflix app can't connect to servers?
  7. rogmatic

    rogmatic Member

    Sep 17, 2009
    There is something wrong with the way it flips between formats. When I go from YouTube or Netflix I lose signal
  8. drewdog

    drewdog Member

    Feb 3, 2007
    I would agree with this. When mine crashes, it plays for a moment in crappy grainy video, then when the network catches up and it tries to flip to HD, it dies.
  9. shawnmcf214

    shawnmcf214 New Member

    Dec 26, 2012
    It looks like i was able to at least view what i wanted to view. I simply went into the Tivo setup and forced my player to do 480p instead of native mode.

    I realize this is not optimum but it worked for my S3 and is a good fix until they roll out a fix.

  10. Caesarv

    Caesarv New Member

    Apr 5, 2008
    Streaming Netflix is almost useless on my new Premiere. I have a solid 10Mbps connection but during the 4 movies we have streamed, the TiVo has locked up 3 times; forcing a reboot. I am not sure if I should call TiVo or Netflix about this.

    I am not at all impressed with this app. Tivo needs to get more practical and put a reset button on the front, otherwise I will wear out the power cord!
  11. moyekj

    moyekj Well-Known Member

    Jan 23, 2006
    Hold down the format button on front panel for ~30 secs and that will reboot the TiVo.
  12. capkj

    capkj Where's The "Undelete" Key?

    Jun 3, 2006
    I guess Iv'e been lucky my premiere has never locked or rebooted. I use netflix often too!!! Knock on wood.

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