Netflix 4K

Discussion in 'TiVo Bolt DVR/Streamer' started by winning, Oct 20, 2015.

  1. winning

    winning New Member

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    Oct 20, 2015
    Tivo Bolt is hooked up to my 4K display.

    Netflix giving me this error when I try to play anything 4K:

    "We're having trouble playing this title right now. Please try again later or select a different title."

    How can this be resolved.

    Have had this 4K television for 2 years and have not seen 4K content on it.

    Please hurry.
     
  2. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Becuase it's 2 years old it's likely that it doesn't have HDMI 2.0/HDCP 2.2, which are required for 4K. That's the bad part about being an early adopter. You might want to double check the specs of the TV to be sure, but I'm betting that's the issue.
     
  3. winning

    winning New Member

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    Oct 20, 2015
    I have the Planar UltraRes 84" UHDTV from 2013.

    It has HDMI 2.0.

    Does not have HDCP 2.2.
     
  4. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Then Netflix wont work. YouTube might though.
     
  5. jmy2469

    jmy2469 New Member

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    Oct 19, 2015
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    You need to have the Premium Account from Netflix and at least 25mbps for your internet. What HDMI cables are you using?
     
  6. lessd

    lessd Well-Known Member

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    If you have 4K Netflex service (4 streams) than use your TV Netflix App you should get 4K, do that first then you will know if you problem is the HDMI cable or your Netflix service/internet speed.
     
  7. atmuscarella

    atmuscarella Well-Known Member

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  8. LightningBOLT

    LightningBOLT New Member

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    I remember driving through Sherman Oaks to meet a client and seeing a delivery of a massive Planar.
     
  9. lessd

    lessd Well-Known Member

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  10. Doug K.

    Doug K. New Member

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    Oct 21, 2015
    Netflix on Bolt, only in 1080i and according to Video options, I cannot highlight above 1080p. However, You Tube is working in 4K. I also know I have the right cable and ports, on a 1 year old SONY 4K. TiVo says it's a Netflix issue, and Netflix says it's the Bolt. Spent two hours being bounced back and forth. TiVo finally admitted, they couldn't help at this time.
     
  11. johndoedoes

    johndoedoes Member

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    Oct 10, 2015
    I don't have a 4K Netflix plan but running native Netflix on my TV vs the TiVO is better...but barely.

    On my Somy TV it says 1080 and the image is a little more crisp and the sound is better.

    Watching Netflix on my TiVO I get 1080p/24 and it still looks great, but a tiny bit less than the native TV app. I also noticed the sound doesn't "boom" or sound as crisp through the TiVO Netflix.

    A little bummed that the Native TV app is a little bit better, but hopefully the 4K update (my Sony has messed up colors in 4K) will fix these issues.
     
  12. Sf_theater

    Sf_theater New Member

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    Oct 3, 2015
    I have the same issue. HDMI 2.0 and hdcp 2.2 on every device in the chain
     
  13. Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    As mentioned above you have to pay for the $12/mo 4 device plan to get access to Netflix 4K. Do you have that?
     
  14. aaronwt

    aaronwt UHD Addict

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    Or be grandfathered in like me. I pay $7.99 for UHD and four screens supposedly for life.
     
  15. bwgas1

    bwgas1 New Member

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    Oct 22, 2015
    mine did same thing but i turn on auto detect on tivo from video settings menu that fix it my tv is vizo c-3 60 work great now netflix 4k
     
  16. Sf_theater

    Sf_theater New Member

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    Oct 3, 2015
    Yes, I have physical delivery of 3 disks unlimited and highest all streaming. App on TV works fine for streaming 4k.
     
  17. waynomo

    waynomo My One Time TCF Club

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    Seven...
    How did you get that?
     
  18. Flyn

    Flyn New Member

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    If a subscriber had ever streamed 4k Netflix prior to August 12, 2014, they didn't raise the price for those few early adopters.
     
  19. aaronwt

    aaronwt UHD Addict

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    No idea. One day the info showed on my account that I would have the $7.99 price as long as I never changed my plan. When I inquired about it they couldn't tell me why I had it. But they did say that as long as I never change anything that I am supposed to keep that price.
     
  20. Jeff_DML

    Jeff_DML Member

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