Need help with Tivo premier 4XL4

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I'm Having Issus with tivo 4 XL4 getting error v52 on all channels I call spectrum and they came and swap the tuner adapter and cable card and still no picture, the tuner adapter is solid green light, I have a second tivo BOLT and it works perfect, I call tivo and they walk me through the cable card menu and they told me that my cable card is not active, They ask me to go to the cable card menu and verify that on CableCARD CA Screen status has to be READY on mine it says Not Stage they also ask me to check CableCARD CP Info and on Auth Status has to be CP Auth Received on my says " Waiting for CP Auth, So I call the direct number for cable card and they told me that my card is active and pair correctly, On my second tivo it says Ready and CP Auth Received I don't know what to do.