Need help with external modem

Discussion in 'TiVo Help Center' started by brj8826, Jul 22, 2007.

  1. brj8826

    brj8826 New Member

    Nov 2, 2002


    I gave my Dad a Phillips Series 1 with a beefed up drive years ago and it has served him admirably until a couple of weeks ago when his modem went out. I found a used Hayes external modem on eBay and the description said the person had used it in their Series 1 for the same reason, but just got a S2 and had no use for it now. They said it was configured and ready to go.

    My Dad got it last week and asked me how to hook it up. I've never done it and am trying to troubleshoot over the phone. It has two cables coming from it, one female serial and one 25 pin connector. I would have thought it would just plug in to the serial, but the other connector has me confused.

    He is also having a problem when trying to enter the "," and "#" on the prefix part of the modem string. He said the buttons it tells you to press don't make those symbols.

    Any help would be appreciated.
  2. classicsat

    classicsat Astute User

    Feb 18, 2004
    Ontario Canada.
    You need a 25 to 9 pin adapter, and the TiVo serial cable.
  3. mick66

    mick66 Dirty Burger

    Oct 15, 2004
    The 'verse

    The cord on the left is the phone line.
    The cord on the right is the modem's power cord.
    The tan adapter is (should be) = to the cable you say you have which is connected to the Tivo serial cable on one end and the modem on the other.
    Tivo serial cable plugs in to the Serial input on the back of the tivo.

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