Need Advice - TWC violating mandate?

Discussion in 'TiVo Series3 HDTV DVRs' started by MirclMax, Oct 17, 2007.

  1. Dec 3, 2007 #121 of 141
    mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...

    Advertisements

    So I did understand your original post. You were expressing an opinion that TWC is breaking the law by not mapping some channels to CableCARDs and urging people to complain. That's your opinion and I understand and appreciate that. In response, I was voicing my opinion that they are not breaking any laws by doing this and that complaining isn't going to get anyone anywhere.

    We don't need to go back and forth on this, but I have examined the FCC regs concerning cable provider support of CableCARDs (more or less encapsulated totally in Code of Federal Regulations, Title 47, §76.640). Nothing in there requires that they enable access to any specific set of services through them. It may have been the FCC's intent that CableCARDs give access to all non-interactive services, but nothing encoded in the regs makes that a requirement. Take a look yourself--you can see and search the entirety of CFR Title 47 as a single web page here (note that they refer to CableCARDs as "Point of Deployment Cards" or PODs). If you can find something I've overlooked, please point it out. The FCC's order to add and amend various regulations to support CableCARDs and other "plug-and-play-DTV-over-cable" considerations is in Appendix B of this document, starting at PDF page 42.

    By not mapping the the CW HD on CableCARDs they were clearly breaking specific regulations but they aren't by not mapping Versus/Golf HD, ESPN2 HD and TBS HD and any other pay cable television services that they've recently added. Other TWC divisions have actually taken away large numbers of channels that people used to be able to get through their CableCARDs (notably TWC Austin and TWC Oceanic) as they converted to use of SDV, and appeal to the powers that be hasn't helped those people at all. TWC here is probably not adding any further channels to current CableCARD access so that they don't have to take them away in the near future when complete their plan and move the new channels to SDV. Being given channels for a few months and then having them snatched away would certainly piss UDCR users more than being denied services that they never had.

    (BTW, I am a resident of San Diego County, one of the more active participants in hdtv.forsandiego.com, and was a Time Warner San Diego subscriber for five years prior to moving from Del Mar Highlands to Oceanside in January. The home that I currently share has been on the market for the past 3 or 4 months and I will have to move again fairly soon, and may very well end up a TWCSD subscriber again).
     
  2. Dec 5, 2007 #122 of 141
    jb007

    jb007 Secret Member

    220
    0
    Mar 17, 2001
    San Diego,...
    I left a message on the City of San Diego telephone number that was listed. I received a call back and the lady suggested I contact Time Warner San Diego directly to voice my concerns. She provided the name and direct line for: MARC FARRAR (858) 635-8486 [marc.farrar@twcable.com], whom I called and spoke with for 20 minutes.

    Marc explained TWC was in a holding pattern, waiting to see what they were going to do regarding SDV in San Diego, so it was decided not to add new channels to cable cards, when they might have to take them away later.

    I told Marc it sounded OK on it's face, but since TiVo was going to be making a dongle available to receive SDV channels, TWCSD should make those channels available to cable card customers now.

    He said he had heard from other customers regarding this same issue. He was polite, seemed interested, and promised to raise my concerns with the appropriate decision makers.

    I urge others in San Diego that have Time Warner service to call or email Marc and voice your concerns, as advocated by MirclMax.
     
  3. Dec 6, 2007 #123 of 141
    mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    I think that TWC San Diego is delayed on going live with SDV because their plan is to use the feature as it's implemented in the TWC OCAP Navigator IPG and they're still feeling out how that's going to work out. It's been in trials on other systems for about a year now and many people have hated it; one community where an early version was rolled out system wide came close to booting TWC as their provider. Locally, they've been loading it onto new Explorer 8300HDCs and giving it to people for new DVR installs. The only feedback I've heard about it on hdtv.forsandiego.com is that it's a bit slow, but nobody's bitching about how awful it is. Of course, none of the people getting it on these new boxes had Passport or any other DVR to compare it to.

    They have to delay full deployment of SDV until they feel ready to push Navigator system-wide, and to gradually start replacing anything they've got out in the field that won't run it.
     
  4. Dec 7, 2007 #124 of 141
    mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    TWC has announced A&E HD and MTV HD (here). Notice the clear "Not available to cable card customers" in the footnote.

    Cox has had both at least since I moved here in January. They could take them away and I wouldn't notice--I rarely watch either.
     
  5. MirclMax

    MirclMax Ancient Member

    1,133
    0
    Jul 12, 2000

    Advertisements

    Channel lineup indicated that these channels were added along with HistoryHD and LMNHD (Lifetime Movie Network) .. As mikeyts mentioned, the the website clearly indicates that A&E/MTV are not available to CableCard customers. Now, while I still would argue whether they are (or should be) allowed to do this .. at least they are being up front about it.

    Now .. on to the good news!!!!!!!!!!!!!!!!!!! I claim no credit for this happening by the way, but if our calls/complaints helped it along .. good for us.

    My TiVo is currently receiving:
    705 - KSWB HD (Which we've known about for a bit now)
    712 - TBS HD
    723 - Mojo
    730 - ESPN 2 HD
    767 - Versus/Golf HD

    Also .. other channels that were blocked .. (non-HD)
    400 - ESPNU
    249 - Fox Business - This is a *possible* not 100% sure as its showing "Paid Programming" right now.

    Basically.. everything that *was* blocked is not blocked right now. Its possible that the new channels aren't available *yet* (website does say 12/20)

    I'll leave it to those of you who have the East Coast feeds of the premium stations to check if they're available.

    Just thought I'd share . Again .. this is for Time Warner Cable - San Diego (and only TWC-SD) ..

    Yay us
     
  6. adamsd

    adamsd New Member

    14
    0
    Jun 23, 2005
    San Diego, CA
    So Max are you saying that you are receiving TBS, ESPN2 and Versus on your Tivo? I have always had those channels listed, but they have always shown as PPV channels requiring an HD box from TWC. They are unchanged and still messaging the need for a converter.
     
  7. MirclMax

    MirclMax Ancient Member

    1,133
    0
    Jul 12, 2000

    Yes, that is what I'm saying .. Checked again because of your message, wondering if it was just a momentary thing. But they are still coming in as I type this.

    -MirclMax
     
  8. DanInSD

    DanInSD New Member

    19
    0
    Jul 8, 2003
    I've been following the thread for a while now (I'm also TWC in SD) and have TBDHD, ESPN2HD and GOLFHD. Nice! I hope it stays that way.

    Dan
     
  9. bcmarauder

    bcmarauder New Member

    4
    0
    Mar 15, 2003
    I had to restart my Tivo and those channels came in for me.
     
  10. adamsd

    adamsd New Member

    14
    0
    Jun 23, 2005
    San Diego, CA
    Interesting. As of last night when I saw this message I was still receiving the PPV screen. I will do a restart tonight after work and see what happens.
     
  11. s2kdave

    s2kdave New Member

    515
    0
    Jan 27, 2005
    I checked mine, I got most of the ones Max listed. Still don't get ESPN2 though. I also tested the east coast encore package and still don't get those either. I didn't restart my box either. Maybe I'll try that.

    Even though Max doesn't want to take credit, I still credit him for at least getting them to notice and to do something about it. As far as I'm concerned, it was a direct result of Max's efforts. Thanks!
     
  12. MirclMax

    MirclMax Ancient Member

    1,133
    0
    Jul 12, 2000

    I appreciate your comments. I spoke with the contact at the Franchise Authority (City government) .. She had not yet heard back from her contact @ TWC (they are required to respond to each complaint). Her plan was to attempt to reach him again today. I informed her of the change .. mentioned that the previous channels were working, but I didn't expect much for the new ones. But that my original complaint would extend to those as well if she did talk to TWC she could mention it.

    Obviously she didn't give me any specifics .. but she said she had lots of things to discuss with the guy, many of which were CableCard related. She did confirm that there was a "movement" based on our actions here.. so clearly, a good number of you called as well, and I thank you for that. TWC *was* sent all of the complaints .. and it is definitely possible that they just figured "what the heck, lets just turn 'em on".

    So .. a big thank you to everyone who joined in.

    -MirclMax
     
  13. adamsd

    adamsd New Member

    14
    0
    Jun 23, 2005
    San Diego, CA
    Got home, did the restart and it seems like everything is coming in now. What is also interesting is that it seems like ESPN is no longer on the VIP pack according to the TWC website, which means I can now cancel the VIP pack.

    I guess the next battle now is finding out what we can do about the new HD channels that are being held from cable cards.
     
  14. s2kdave

    s2kdave New Member

    515
    0
    Jan 27, 2005
    Ok, I restarted my box and now I get all the channels...including the east coast Encore stations!! It was strange though, probably a bug in tivo, upon first restart, I received the channels, but I two versions of the channel, one new and one old. So I had two 730 channels in my guide listing. One worked, the other didn't. Upon a second reboot, I only had one set of channels that work.
     
  15. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Someone at hdtv.forsandiego.com posted a link to this blurb:
    Interesting that two channels are only being offered in the areas that they picked up in the Adelphia sale. It's possible that they've been making broad upgrades there (Adelphia was using Motorola equipment, including DVRs running the Moxi IPG) and have launched SDV.
     
  16. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Well, someone has reported in hdtv.forsandiego.com that they're getting History HD and Lifetime Movies HD on their Moxi box. That blows my theory that they're presenting those channels in an SDV group. Who knows why they're only available in former Adelphia territory :rolleyes:?
     
  17. MirclMax

    MirclMax Ancient Member

    1,133
    0
    Jul 12, 2000
    Well.. you're more then welcome to organize people to send in complaints. I think the fact that the reversed their position on *all* of the other channels is a good precedent to use to point out that they shouldn't withhold these channels just from CableCard users ... clearly they still haven't deployed SDV .. they apparently just feel its best to keep users from watching channels *now* that they might not be able to watch later (SDV). Personally, I think that people paying for the same package should receive the same channels.

    Enough complaints seem to do it. I'd recommend starting a new thread to make sure these specific channels are focussed on.

    I'll let someone else take the lead this time though.

    -MirclMax
     
  18. MirclMax

    MirclMax Ancient Member

    1,133
    0
    Jul 12, 2000
    Guess what folks ...


    A&E HD and MTV HD are coming in just fine now.

    Enjoy!
     
  19. mikeyts

    mikeyts Stream Warrior

    2,422
    5
    Jul 10, 2004
    San Diego,...
    Yeah--there are guys saying that on hdtv.forsandiego.com. Since these are almost certainly encrypted channels, they must be sending authorization messages out to CableCARDs to enable them. TWC doesn't seem to know what they're going to do. Enjoy :).

    On another note, Cox SD got 12 of the new 13 channels that they're launching up in Oceanside, though they'd posted a notice indicating that we shouldn't expect them until mid January. There's a notice about them here. (They also added Starz HD On Demand and HBO HD On Demand which, of course, you can't get with TiVo). No guide information for them in TiVo (really annoying), but the labels are there, probably from PSIP.

    Cox just finished an upgrade from 750 MHz bandwidth capacity to 1 GHz (enough new bandwidth for 80 19 Mbps HD channels, if they were to use it all that way) and hasn't yet threatened their customers with SDV. I'm sure that it's coming, though.
     
  20. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    You guys getting ESPN2 HD yet?
     

Share This Page

spam firewall

Advertisements