NBC in Boston

Discussion in 'TiVo Coffee House - TiVo Discussion' started by JonC24, Dec 20, 2016.

  1. Jan 3, 2017 #121 of 227
    HerronScott

    HerronScott Well-Known Member

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    Right, it's in the channel list as the CableCARD is indicating the channel is available in the channel map, but the TiVo hasn't checked it by default and has TBA as it's not in their lineup for your provider.

    Scott
     
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  2. Jan 4, 2017 #122 of 227
    granoff

    granoff Post Mark

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    This is all very frustrating, and frankly, surprising. There was plenty of warning that this change was coming. All the cable providers had identified which channels on their services would carry NBC Boston. Over the years we've all read countless TiVo messages on our DVRs about line up changes for channels that make no difference what-so-ever in our daily lives. But NBC is a MAJOR player in the Boston market and nationally. I expected that on January 1 I'd see a lineup change message about this and that would be that. But no. Now, NBC shows are coming back from their winter hiatus and they are not being recorded. I don't know who is to blame here (TiVo, the Guide Data folks, Verizon et al, NBC...) and it really doesn't matter. What matters is that my TiVo experience has suffered, and ultimately (sadly) that reflects poorly on TiVo. [NOTE: I am a LONG time TiVo owner and advocate, having just acquired my first Bolt, which I love. So I am not mad, just disappointed with this whole NBC thing in Boston. I guess I just needed to vent a little. :)]
     
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  3. Jan 4, 2017 #123 of 227
    miadlor

    miadlor Member

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    I thought by this morning we'd be good. No excuse acceptable. For me it's not so much the channel, but the level of customer service. I'm no fan of the ticket protocol system, where nothing can or will be done without doing the dance. Get off your lazy butts.
     
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  4. Jan 4, 2017 #124 of 227
    jlb

    jlb Go Pats!

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    Don't forget TiVo and "the guide data people" are one and the same now


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  5. Jan 4, 2017 #125 of 227
    granoff

    granoff Post Mark

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    I did not know that. Thanks. This makes the situation that much worse! (I've been away from this forum for a very loooong time. :) )
     
  6. Jan 4, 2017 #126 of 227
    jlb

    jlb Go Pats!

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    Yeah, TiVo bought Rovi and switched the guide data from tribune to Rovi several months ago.


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  7. Jan 4, 2017 #127 of 227
    laria

    laria Librocubicularist

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    Other way around, Rovi bought TiVo. I'm guessing they didn't have a choice about switching guide data.
     
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  8. Jan 4, 2017 #128 of 227
    doconeill

    doconeill Unix Guru

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    ...and the new "descriptive" guide data is practically useless in a lot of cases. "In this compelling romantic comedy, Actor One plays a..." oops, sorry, no more room for the description.
     
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  9. Jan 4, 2017 #129 of 227
    jlb

    jlb Go Pats!

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    Thanks for correcting me


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  10. Jan 4, 2017 #130 of 227
    laria

    laria Librocubicularist

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    I'm guessing they probably would have preferred to stay with the "if it ain't broke, don't fix it..." guide data provider. :)
     
  11. Jan 4, 2017 #131 of 227
    granoff

    granoff Post Mark

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    I can't take this much disappointment so early in the day! lol
     
  12. Jan 4, 2017 #132 of 227
    jlb

    jlb Go Pats!

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    What's really disappointing to me is general lack of response from TiVo via both my tweeting/email and lineup change process. I mean I've had direct contact with TiVo Margret via both twitter and email and since the initial contact, NOTHING about status or what's being done.


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  13. Jan 4, 2017 #133 of 227
    Globular

    Globular No time to hack

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    Come ON TiVo!! Fix this. Very, very disappointing.
     
  14. Jan 4, 2017 #134 of 227
    Joe01880

    Joe01880 I love my TiVo

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    I'm not sure this is a TiVo issue. I still have a Verizon FiOS 7216-2 DVR. It does have guide data for channels 16 and 516.
    Someone else mentioned FiOS is planning on moving this new station combo to 10/510. So maybe Verizon isn't sending guide data to Rovi/TiVo.
    Perhaps phone complaints should be directed at Verizon and or Rovi with perhaps some calls to NBC telling them a market the size of Boston is not receiving their guide data!!

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  15. Jan 4, 2017 #135 of 227
    Globular

    Globular No time to hack

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    Well, then TiVo should tell us that. I have tried Verizon Support and TiVo support on twitter, the TiVo report lineup problem web page, and the NBC Boston "report a problem" account, all to no avail or even a response. It's maddening.
     
  16. Jan 4, 2017 #136 of 227
    Mikeguy

    Mikeguy Well-Known Member

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    And then, as the coup de grĂ¢ce, Rovi took the TiVo name as its new name. ;)
     
  17. Jan 4, 2017 #137 of 227
    grampy

    grampy New Member

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    I have both Fios and Tivo boxes, the Fios boxes have the 16/516 guide info so I don't believe its a Verizon issue. Side note: the MetroWest Daily News (Framingham) is also missing NBC guide date in their tv listings with a large note to readers on the tv listings page that listings for NBC Boston are not yet available.
     
  18. Jan 4, 2017 #138 of 227
    doconeill

    doconeill Unix Guru

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    I believe somewhere along the line NBCBoston said they were providing the data.

    It is my understanding (which could be very wrong) that the channels provide the data, and Verizon provides the map, and TiVo is supposed to marry the two together.
     
  19. Jan 4, 2017 #139 of 227
    davemac

    davemac New Member

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    So many possible points of failure and nobody willing to take ownership :(
     
  20. Jan 4, 2017 #140 of 227
    bbrown9

    bbrown9 Active Member TCF Club

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    They fixed it!!!! FIOS 16/516 now have correct data!! (Verizon FIOS Burlington)
     

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