My TivoHD has rebooted a # of times, Welcome! powering up...

Discussion in 'TiVo Coffee House - TiVo Discussion' started by Shanezam203, Dec 28, 2011.

  1. Shanezam203

    Shanezam203 Member

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    This has happened 3 times now, could it be my External Hard Drive or the actual Tivo Hard Drive, any idea?

    While watching Live TV I will see it go black, then Welcome! powering up...

    Almost there. Just a few minutes more...

    Then it works fine. what could be causing this, bad connections?
     
  2. lpwcomp

    lpwcomp Well-Known Member

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    John's...
    My suggestion would be to run kickstart 54 to test the Hard Drive.
     
  3. Shanezam203

    Shanezam203 Member

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    Ok I will try that if the unit reboots again tonight or tomorrow. Thanks,

    Shane
     
  4. Emacee

    Emacee Member

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    I've been having the same problem with my Series 3. The drive is about six months old and passes the kickstart 54 and 57 tests.
     
  5. unitron

    unitron Well-Known Member

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    If it loses communication with the hard drive, or if the power dips below a certain level, it'll reset.

    Suggest reading wikipedia page on "capacitor plague"

    Then come back and search my comments for "capacitor" and "power supply".
     
  6. Shanezam203

    Shanezam203 Member

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    Interesting, I found 2 recordings today partially recorded each at 26 minutes. do you think the hard drive is failing & rebooting? Then it is recording full programs since.
     
  7. heySkippy

    heySkippy oldweakandpathetic

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    When we first got our pair of TiVo HD boxes, one of them rebooted regularly. We sent it back and the replacement did the same thing. The second replacement was good. We were told it was a bad power supply.
     
  8. jrtroo

    jrtroo Chill- its just TV

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    Did you check the cables? That is an issue from time to time.

    Which external drive do you have? The older 500 GB unit does not seem to have the same lifetime as the newer 1 TB one.

    Check the sticky in the help center- it may be a bit dated but is great troubleshooting help.
     
  9. Shanezam203

    Shanezam203 Member

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    I have the Western Digital 1tb one from best buy, I can change Power Supply on my Tivo with another Tivo in my other room and see if they change which one power cycles. Then it would be a simple fix in the cord, or more so in the board & power supply?

    Thank you all,

    Shane
     
  10. jrtroo

    jrtroo Chill- its just TV

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    to be clear, I was referring to the cables connecting to the hard disk- not the power cables. While I assume a power cable could have a problem, I have not heard of them failing.
     
  11. Shanezam203

    Shanezam203 Member

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    If it continues to happen, I may have to open it up. were you also seeing partial recordings too? then other times it would work fine?
     
  12. unitron

    unitron Well-Known Member

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    You can check uptime in sysinfo to see how long ago it rebooted.

    Sometimes partial recordings are the result of a loss of signal.

    The annoying thing is that if the channel disappears 5 minutes into the show and comes back a minute later the TiVo isn't smart enough to deal with that and you only get the first 5 minutes recorded.
     
  13. Shanezam203

    Shanezam203 Member

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    That could be it, I push Live TV and sometimes it is acquiring a signal. interesting. But also I catch it doing a reboot sometimes.
     
  14. Shanezam203

    Shanezam203 Member

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    Interesting, my signal strength is at 42 on 1 channel!

    I wonder why my signal is so bad, could that be related at all to the rebooting? I can see the partial recording, but why rebooting?
     
  15. unitron

    unitron Well-Known Member

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    If you swap internal power supplies (only do this if both TiVo's are the same model), and the problem follows the supply, then it's likely capacitors gone bad in the power supply.

    Which can be fixed, although less easily than replacing the power cord.

    The data cord which connects the external drive to the TiVo is notorious for causing problems also.
     
  16. Chris Gerhard

    Chris Gerhard Well-Known Member

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    There are at least 2 different WD external TiVo hard drives. The more recent is so far considered much better. I am running the older version without problems but having seen so many reports of issues, I expect a failure soon. I think the newer version was released in 2010, I know I purchased my DVR Expander in 2009.

    I would not recommend switching power supplies but I think you meant switch power cables and although power cable would be the easiest fix imaginable, the chance that is the actual problem must be less than .01%. This model is prone to power supply failure and there is discussion of the issue here.
     
  17. Shanezam203

    Shanezam203 Member

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    It's been 100% since I tightened the Cable wire and reconnected the ESTA to the 1tb drive. Thank you all for the help!

    Shane
     

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