My Tivo Stream 4k remote just stopped working.

Discussion in 'TiVo Stream 4K' started by Rickyisnotcool, Aug 4, 2020.

  1. Aug 4, 2020 #1 of 34
    Rickyisnotcool

    Rickyisnotcool New Member

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    Jul 10, 2020

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    I went today to use my tivo stream 4k and I noticed that my remote just stopped working.
    So far I have tried:
    -Changing batteries
    -Resetting the Stream 4k
    -Re pairing by clicking on the button on the stream and pressing the tivo button and the back button

    Is there anything I can do to fix this issue?
     
  2. Aug 4, 2020 #2 of 34
    Alex_7

    Alex_7 Active Member

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    Jun 24, 2020
    download the android tv remote app on your phone, connect to your tivo stream device, remove the tivo remote from your bluetooth devices and re-pair remote
     
  3. Aug 4, 2020 #3 of 34
    Rickyisnotcool

    Rickyisnotcool New Member

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    Jul 10, 2020
    I have done that and it still won't work. I noticed that the led light that usually shows when clicking on a button isn't working either. Could the remote be flat out broken? I used it yesterday and it was working just fine.
     
  4. Aug 4, 2020 #4 of 34
    Alex_7

    Alex_7 Active Member

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    Jun 24, 2020
    hmm that is weird, what kind of batteries are you using?
    I've wondered if tivo can replace a broken or lost remote?
     
  5. Aug 4, 2020 #5 of 34
    Rickyisnotcool

    Rickyisnotcool New Member

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    Jul 10, 2020

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    I so far used 2. I used the ones that came in the package (I tested them on my other remote and it still worked) I also opened a new pack of energizer. It just sucks that its not working, the device is barely a month old and I haven't did anything to warrant a remote to not work.
     
  6. Aug 4, 2020 #6 of 34
    Alex_7

    Alex_7 Active Member

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    Dam that sucks, I would contact tivo maybe they can replace it for you. For now use the android tv remote app.
    Have you tried restarting the tivo device?
     
  7. Aug 4, 2020 #7 of 34
    Rickyisnotcool

    Rickyisnotcool New Member

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    Jul 10, 2020
    I tried the last step and it didn't work. I contacted tivo. Hopefully, they are nice and can replace my remote, I am in the 30 day return period. I love this device so much.
     
  8. Aug 4, 2020 #8 of 34
    Alex_7

    Alex_7 Active Member

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    Darn, good luck man I hope tivo hooks you up with a new remote
     
  9. Aug 4, 2020 #9 of 34
    dbpaddler

    dbpaddler Active Member

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    Sep 25, 2004
    Philly
    Mine blanked out briefly. I took the batteries out, gave the ends a rub against my pants and popped them back in. Ended up working. But of you swapped batteries already, I doubt that would work.

    Tivo normally seems quick to send out remotes, especially if you tell them all the troubleshooting steps you've gone through. If it is remotely a pain and they are not being helpful, that's when you buy a new one on Amazon, take the remote out and pair it to your TS4k. Once you know you're up and running, pack the old remote with the TS4k from Amazon and return it as defective.

    I normally try to avoid this not so ethical method, but when a company isn't being helpful, I'll resort to it.

    Sent from my SM-N975U1 using Tapatalk
     
    sheshechic and Alex_7 like this.
  10. Alex_7

    Alex_7 Active Member

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    Jun 24, 2020
    Noted lol
     
  11. WVZR1

    WVZR1 Active Member

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    Jul 30, 2008
    The WV...
    Antics similar to yours is another of 'what's wrong with the country' - you'll do this for a low $$$$ remote imagine what you might suggest for a product of substantially more $$$$$$. Quite a 'business model' you've suggested!
     
    MScottC likes this.
  12. MScottC

    MScottC Well-Known Member

    1,854
    975
    Sep 11, 2004
    I had a friend who was running an event years ago. This was before the days when we all had decent printers at home. He needed to do a lot of printing over the course of 3 days so he went to one of the larger computer stores (maybe Best Buy) and "purchased" a laser printer." He boasted to me that three days later, we was going to return it, and get his money back, "And the best part, no restocking fee, but I have to make sure I pack it up exactly the way it came." Just based on that, my respect for him dropped a couple of notches.
     
    JandS and WVZR1 like this.
  13. dbpaddler

    dbpaddler Active Member

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    Sep 25, 2004
    Philly
    Only suggested it as a last resort when the actual company that sold it doesn't want to help fix the problem with their own newly purchased product. But I guess that business model is OK. Got it. Big business screwing customer is OK in your book. So I got a lemon. It's OK. I'll just pay OOP for another remote.

    Sent from my SM-N975U1 using Tapatalk
     
    Alex_7 likes this.
  14. Gavroche

    Gavroche Member

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    May 26, 2007
    State of...
    Mine stopped working after about a month. I don't need any advice to fix it though, because after 20 years I'm finally done with TiVo. The remote issue was really just the last straw.

    Maybe at some point I will write one final post on the forum detailing my 20-year-battered-wife-syndrome-love-affair with TiVo and why I gave it up after spending $10,000K+ on TiVo goods and services over the years.

    I've had enough of this abuse!
     
  15. dbpaddler

    dbpaddler Active Member

    571
    193
    Sep 25, 2004
    Philly
    ... [​IMG]

    Sent from my SM-N975U1 using Tapatalk
     
    BillyClyde likes this.
  16. Rickyisnotcool

    Rickyisnotcool New Member

    7
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    Jul 10, 2020
    You do realize that if you call them on the phone and explain the situation, they will give you a remote most likely for free? I have 2 remotes right now, one that is working and one that is not.
     
  17. dbpaddler

    dbpaddler Active Member

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    Sep 25, 2004
    Philly
    They give remotes out like candy... I didn't even finish telling them how my one broke, and he was already telling me they'd ship me a new one.

    Sent from my SM-N975U1 using Tapatalk
     
  18. mrizzo80

    mrizzo80 Well-Known Member

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    535
    Apr 16, 2012
    I bought one on launch day. I started having remote issues a week ago (no amber light, even with changing tv volume). Resetting the batteries would fix it temporarily. I forgot to check the battery level, but I put some new Amazon Basics in there and haven’t had a problem since.

    I’ve had issues since day 1 where the remote seems to get backlogged with commands as well. That’s a separate issue.
     
  19. mattyro7878

    mattyro7878 Well-Known Member

    1,753
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    Nov 27, 2014
    Southern CT
    I'm thread hopping here. Anybody know why the Stream4k does not know it is now in a yamaha receiver?? It works perfectly but does not control the volume. Never had to do anything with my sony receiver . It just worked. Cec wont do it.
     
  20. dbpaddler

    dbpaddler Active Member

    571
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    Sep 25, 2004
    Philly
    Not sure how smart it is. I would imagine you have to reset the remote so it can learn again.

    If you did do the last update, go to the remote section and you might have the ability to update it to the new receiver there.

    Sent from my SM-N975U1 using Tapatalk
    [​IMG]
     
    Last edited: Aug 10, 2020

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