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My TiVo Not Working - TiVo Not Helping

Discussion in 'TiVo Premiere DVRs' started by gatorbait, Sep 4, 2012.

  1. Sep 4, 2012 #1 of 8
    gatorbait

    gatorbait Member

    120
    0
    Feb 10, 2000
    Salt Lake...

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    I have had an ongoing issue for months now where my tivo simply does not work for me. It does not matter what browser or machine I use it just does not pull up information.

    I have tested using other family member credentials and I immediately see what I would expect. I have logged support calls and sent PM's to TiVo employees on this forum. Nothing.

    If anyone has any suggestions I would love to hear them.
     

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  2. Sep 4, 2012 #2 of 8
    digdug

    digdug New Member

    1,824
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    Jan 13, 2004
    SF Bay Area
    Just dropped in to share in your pain. I've got an open ticket with Tivo support; one which they've never contacted me about other than an automated message stating the issue would be resolved in 5-7 days. That was a month ago. All attempts at contacting them about my issue are no good.
     
  3. Sep 4, 2012 #3 of 8
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    53,275
    6,964
    Apr 17, 2000
    Nevada
    I had a problem like this years ago. It wasn't that it didn't work, it was just really, really, slow. If I let it sit long enough everything would eventually fill in. I was part of a beta at the time and gave TiVo complete access to my account using my credentials. With that they were able to fix the problem, but they never told me exactly what was wrong.

    Dan
     
  4. Sep 4, 2012 #4 of 8
    scole250

    scole250 Member

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    Nov 8, 2005
    Goldsboro, NC
    What browser are you using? I've used both IE and Chrome. My Tivo is slow and you have to wait for the pages to refresh. Click and wait. If you keep clicking, it just takes longer.
     
  5. Sep 4, 2012 #5 of 8
    mrizzo80

    mrizzo80 Well-Known Member

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    Apr 16, 2012

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    If you are getting the run-around on an ongoing issue, I would post this over at forums.tivo.com. They actively monitor those and I would think someone would get back to you over there and escalate this to the proper person.
     
  6. Sep 4, 2012 #6 of 8
    bruceko

    bruceko New Member

    20
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    Oct 28, 2002
    seattle
    I opened a ticket for the same problem a week ago. On a follow up call I made for another problem the tech said it was a known problem with their software updating and the were manually updating accounts that call in and complain
     
  7. Sep 5, 2012 #7 of 8
    gatorbait

    gatorbait Member

    120
    0
    Feb 10, 2000
    Salt Lake...
    I appreciate the feedback guys. I have left it overnight and it never seems to acquire the information. I have tried IE, Firefox, Chrome, Safari etc on multiple machines etc.

    I will try the other forum and see if I can get some help. Interesting that it is a "known" issue. Everyone I call acts like I am the first one to ever mention it. I have provided my credentials to TiVo and they see the same problem. I just can't get it fixed.
     
  8. Sep 5, 2012 #8 of 8
    gatorbait

    gatorbait Member

    120
    0
    Feb 10, 2000
    Salt Lake...
    So I tried to log in today and it works. Not sure which attempt at contacting TiVo got them to address it, but for now it appears to be better.
     

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