My tivo is missing

Discussion in 'TiVo Coffee House - TiVo Discussion' started by LoST57, Sep 15, 2007.

  1. LoST57

    LoST57 New Member

    Sep 15, 2007
    So Last week i decided to get my self a tivo. Got a great deal from my employer for a TivoHD and wireless adapter. Ordered it on tivos site and all is well. Delivery date yesterday, track it on UPS site yesterday (friday) it was delivered!! I was so excited, i didn't get home until saturday morning and.... NO ups delivery. Family said they never got a delivery, nothing at the neighbors, nothing at any of the doors. Called Tivo and now its in the hands of Tivo "CSI" as the customer service lady called it. So there is my sad story :(
  2. BlackBetty

    BlackBetty I

    Nov 5, 2004
    What do you mean "Got a great deal from my employer for a TiVoHD..."?
  3. ZeoTiVo

    ZeoTiVo I can't explain

    Jan 2, 2004
    must be one of those pages for special deals just for some company or group. Usually some body finds the URL though I have not heard of one lately.
  4. lessd

    lessd Well-Known Member

    Jan 23, 2005
    Call UPS it would be faster to find out what happened !
  5. stevel

    stevel Dumb Blond TCF Club

    Aug 23, 2000
    Nashua, NH
    UPS won't say anything other than that their records show it was delivered. It's up to the shipper (TiVo) to start an investigation with UPS. My guess is that since it was left unattended overnight, someone walked off with it. UPS isn't liable for that unless it was shipped signature-required.
  6. litkaj

    litkaj Member

    Jun 5, 2007
    Exton, PA
    Actually, yes, they are. If UPS leaves a package unattended, it goes missing, and they can't locate it, they are liable for the full insured value of the package (or $100 if no value was declared). Any refund would be issued to the shipper and it would be up to them to issue a refund to your or to reship another package.
  7. lessd

    lessd Well-Known Member

    Jan 23, 2005
    Find out the address it was delivered to by UPS, make sure it was your address. I had a problem with that in the past I had to go to a store near me to retrieve my UPS package. UPS would have done for me but my way was quicker.
  8. megazone

    megazone Hardcore TiVo Geek

    Mar 3, 2002

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