I was watching Good Morning Joe 30 minutes delayed (I was recording the show) when right in the middle of a conversation the TV screen went black with no audio, then switches to some infomercial. I hit the Tivo button, no response. I hit Live TV, no response. The only button that worked on the Tivo remote was the TV Power button. This lasted for about 30 seconds before I regained control of my Tivo. I tried reporting to Tivo, first by phone. Told five-minute backlog, five minutes later a 10-minute backlog, 10 minutes later a 15-minute backlog. At that point, I hung up. Tivo support and service are becoming useless. All I'm trying to do is just to report the problem so Tivo is aware of a potential problem.