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My Shows data incorrect, Guide data correct for same recording

Discussion in 'TiVo Help Center' started by mike386, Nov 8, 2018 at 4:50 PM.

  1. mike386

    mike386 Member

    31
    3
    Jan 17, 2009
    My Roamio (or Premiere) will record a suggestion from the Science Channel (channel 142 SD or 942 HD). The Guide data correctly lists the show as "What on Earth?" and includes the correct episode info for the show. However, the recording that shows up in the Suggestions folder of "My Shows" says it is the show "How the Universe Works". Also, it does not include any episode info but instead just has the generic (series) description for that show.

    The most recent time that this happened was for the "What on Earth?" show airing on 11/6/2018 at 6am.

    This has been happening on both my Roamio Pro and Premiere XL4 for at least the last few months. I have seen this with multiple shows on multiple TiVos: it happens the way described above and vice versa (records "How the Universe works" as correctly listed in Guide, but My Shows says it is a recording of "What on Earth?"); and it has also happened with other shows being involved (for example, Tivo recorded the show "Unearthed" but My Shows listed it as being the show "What on Earth?"). So far I have only seen it happen on the Science Channel.

    I don't even know how to report this as the Guide data is correct. I don't understand how the guide can be correct but TiVo lists the recording as a different show than what is show in the guide. This needs to be fixed.
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,500
    2,102
    Dec 7, 2012
    Ashland, PA...
    Report a Lineup Issue

    There is a comments section.

    Compare the TiVo guide with Gracenote (zap2it.com) and tvguide.com. Do you have a future possible error in your To Do List at this time?
     
  3. mike386

    mike386 Member

    31
    3
    Jan 17, 2009
    The TiVo Guide data is CORRECT. It is the information (show title, description, etc.) in "My Shows" (the info for the recorded show in the list of recorded shows on the TiVo) that is incorrect.

    This happened again earlier this morning.

    TiVo Guide (on my Tivo), zap2it.com, and tvguide.com all correctly lists: "What on Earth?", Season 3, Ep. 19, on the Science Channel (142) from 4am-5am.

    My TiVo Roamio Pro recorded a suggestion on the Science Channel from 4:08am-5:04am. In the suggestions folder of My Shows, the TiVo lists this recorded show as "How the Universe Works" with no episode number and the generic description for this show. Full TiVo data for the recording below.

    This is not a TiVo Guide issue. TiVo is trying to record (and thinks it has) a different show at a slightly different start time than what the TiVo's own guide data correctly shows. This has been happening for at leats several months now with different shows on this channel.

    SHOW INFO FROM MY TiVo:
    How the Universe Works

    Recorded Tue 11/13/2018 04:08 AM on 142=SCIENCE, Duration=56 mins, EpisodeNumber=

    Examining the universe's mechanisms, structures and phenomena in this documentary series featuring CGI and expert commentary.

    EpisodeNumber =
    ExpirationImage = suggestion-recording
    HD = No
    ProgramId = SH0162954163-0162953009
    ProgramId_unique = SH0162954163-0162953009_1542100080000
    SeriesEpNumber =
    SeriesId = SH0162954163
    channel = SCIENCE
    channelNum = 142
    collectionId = tivo:cl.162954163
    contentId = tivo:ct.162953009
    date = Tue 11/13/2018
    date_long = Tue 11/13/2018 04:08 AM
    description = Examining the universe's mechanisms, structures and phenomena in this documentary series featuring CGI and expert commentary.
    duration = 3360000
    gmt = 1542100080000
    gmt_hex = 0x5BEA9470
    offerId = tivo:eek:f.ctd.2379.142.cable.2018-11-13-09-08-00.3360
    recordingId = tivo:rc.2493789
    size = 1142947840
    sizeGB = 1.06 GB
    sortableChannel = 142
    suggestion = yes
    title = How the Universe Works
    titleOnly = How the Universe Works
     
  4. Mikeguy

    Mikeguy Well-Known Member

    14,147
    3,585
    Jul 28, 2005
    Again, contact TiVo and let it know of the disconnect. It sounds to me that there is a database issue--the wrong display info. is being called up and displayed for the correctly recorded show (if I'm understanding correctly).

    This has happened in the past. I have a handful of earlier recorded shows that have completely different name and display information, a known (to TiVo) issue resulting from TiVo's switch to a different database system a bunch of years back.
     

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