My Premiere XL4 can't complete 'Connect to TiVo service now'

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I have the same issue and chatted with online help. This was the response I got.
“I'm sorry to inform you that this TiVo box is affected by a known issue that we have. This is still under investigation. We will send you an email once we have resolution.”
At this time no known time frame they could give me.

 

my pxl is receiving updates without issue.

the "can't connect" and "n11" errors are tivo connection issues, and can only be resolved by advanced tech support - keep reporting. it's happened to me once before, and was resolved quickly, but those who helped me are probably long gone by now.

 

Think they fixed it! Mine finally connected. Try yours out friends.

 

Look in system Information, if it says, "pending restart", you have an update and would have to reboot it. You do not have to wait until 2am.

 

Yes no problem updating.

 

Yes, XL4 updates.

 

Miraculously my TiVo Premier XL4 now says it is successfully connecting to TiVo, but I'm still missing program data on many MAJOR networks. They all say "to be announced" in the guide even after forcing the connectiont ot TiVo several times. So that's still a MAJOR PROBLEM here!

Anyone else having this issue?

 

repeat guided setup, connect again when tivo asks, then wait 24 hours to see if it's corrected.

 

Update -
TiVo had been stuck on the 'guided setup' since Jan 16. Had not tried anything all week. Yesterday (1-23) it went through the connection successfully when I started it. Loaded info, have schedule and almost all is well! Some setting is messed up because I got thrown back to the SD menus instead of HD. Phone call with tech support Saturday (1-23) could not resolve the problem, so waiting for the next auto-update. But at least it's working! And in time to record NFL playoffs! YAY!!

 

It took a KS57 to get a Premiere I have out of the SD Menus.

-KP

 

All, my last update was 1/13/21 on a Premiere XL4. I plugged into ethernet today, rebooted, everything downloaded just fine. However wireless remains a problem. Was unable to get Tivo support on the phone during Sunday hours.

Has anyone had this issue only on wireless?

 

I am having the same issue with my Roamio Plus (see my other posts all over the forum.) This is a Tivo issue - nothing else- as I am able to connect successfully to all my apps thru the Tivo AND our other Roamio is connecting fine (so far- knock wood.)
Tim - please keep updating here, I am so frustrated by not receiving a concrete answer and forced to go thru step each and every time I call their inferior third-party support.
to those who are growing tired of my complaining posts -I will continue to post wherever I see others having similar issues. I believe unless enough noise is made, these problems may go unattended.