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My Premiere TCD746320 has a weird glitch = No HD menus

Discussion in 'TiVo Premiere DVRs' started by Blaksvn, Jul 5, 2018.

  1. Blaksvn

    Blaksvn New Member

    6
    2
    Jun 23, 2018
    SOLVED @ 07/14/2018

    My TiVo has completely lost the HD menus and will not switch back to them when selected in settings.

    I've contacted TiVo support and I have done the following...

    - Power cycled the unit (multiple time)
    - Repeated Guided Set-Up (multiple time)
    - Clear and deleted everything
    - Tried thumbs down-thumbs up-play-play
    - Tried thumbs down-thumbs up-pause-pause
    - Hard start then at welcome screen just as the yellow ring lights select pause-5-7 at this point I get a green screen that says the TiVo box has a serious problem. It completes this process then restarts and still no HD menus.
    - I reinstalled the original 320GB drive and same issue
    - Reinstalled a clean TCD746320 original image
    - Tried multiple HDMI cables
    - Tried a newer HDTV


    The TiVo's Details

    - Model: TCD746320
    - Software Version: 20.7.4.RC42-746-2746
    - Unit was upgraded with a TCD746500 HD with no issues


    Any suggestions on this weird glitch?

    Thanks!
    - Richard

    Menu shows it's capable to show the HDUI but UI is in classic.

    [​IMG]
     
    Last edited: Jul 14, 2018
  2. Blaksvn

    Blaksvn New Member

    6
    2
    Jun 23, 2018
    Okay, I bought a second Premiere and will see how that goes as this TiVo still has no HD menus, the system information page shows its capable but no go, I try to switch over and it just stays on the regular menu so I cannot access the apps like Netflix and such. I'll add photos and a link to a video to show what I mean.

    Does anyone have anyway to contact any elevated support that is based in the US?
     
  3. kpeters59

    kpeters59 Well-Known Member

    1,319
    247
    Jun 19, 2007
    How about just backup your OnePasses and Thumbs and do a Clear and Delete All?

    Download any shows you want to keep...

    -KP
     
  4. Blaksvn

    Blaksvn New Member

    6
    2
    Jun 23, 2018
    Tried that and it has had no changes...
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,847
    2,221
    Dec 7, 2012
    Ashland, PA...
    Comparing your SI to mine there is only one difference: Opt Status. I can't say that's the cause of your problems, but you have done everything I can think of to fix the problem with no effect.

    The only elevated support in the U.S. is probably in Heaven. :)

    Oh yeah, one more thing: "Opt-Out" privacy status eliminates HD menus
     
    rdrrepair and NorthAlabama like this.
  6. kpeters59

    kpeters59 Well-Known Member

    1,319
    247
    Jun 19, 2007
  7. NorthAlabama

    NorthAlabama tabasco rules

    8,856
    1,556
    Apr 19, 2012
    sweet home, al
    :up:
     
  8. Blaksvn

    Blaksvn New Member

    6
    2
    Jun 23, 2018
    So odd that this is the reason... HD menus are there again!

    THANKS GANG!!!
     
    rdrrepair and JoeKustra like this.

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