My crashing story

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I could be wrong, but I wonder if "installers" and "engineers" are different people? Probably not

 

They certainly have higher-level "principle-engineers" who deal with the non-standard stuff, as one of those came out for my second visit.

However he was tied by what the back-office staff would let him do.

 

The guy who installed mine said he was a service engineer and rarely did installs full stop and occasionally got assigned them and that he had been installing TiVos since Christmas, but hadn't done one for a few weeks. I got the impression he was employed by Virgin directly as he said he wasn't from one of the contracting companies that Virgin have.

 

Mine was installed by someone who claimed to have installed a number of Tivos but needed to be talked through the setting up by phone to an expert. Without the his advice it just wasn't working. Clearly these boxes are not suitable for a self-install yet.

 

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Mine sounds very similar to yours, no warning no judders, the screen just goes black and the front lights up like a Christmas tree. I really must get round to contacting the TiVo team.

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