Advertisements Literally ten minutes after I had voted that my TiVo hasn't crashed, I had a reboot. What has followed has been frustrating but I merely document it for other's use rather than as a bashing post. The symptoms: Single stutter and pause in video\audio Message box saying you're not subscribed to channel, contact VM if it's wrong Standard TiVo behaviour of a reboot when it's lost signal Starting up screen Heartbeat light is red, tuner 2 is red and tuner 4 is blue. Stays like this for about 20 mins, then goes heartbeat red, tuner 2&3 red That's all folks! The first day this happened - arund 10am - I left it for a couple of hours, rebooted during that time and then called 150. TIP: Just say "I have a problem with my TiVo" repeatedly and you get through quicker. An engineer was booked for the next day. About half an hour afterwards I had a callback from what I like to call a "TiVo Tech" - someone a little more switched on. He went through some diagnostics, but left it for the engineer to check details. The "heartbeat" light (the one under the heart) is the link back to VM. If it loses it's "return path", the box won't show pictures and won't reboot as it's assuming it's off-network. I gleaned this from other threads here. Box came back around 5pm, so I cancelled engineer. TIP: Mistake. Next day - 10:48am - the box did it's thing again. Same calls happened, another engineer booked. The TiVo Tech bloke was much more interested and gave me direct contact numbers and email in case the box came back again and he could look at the logs. Box eventually came back around 9pm. Another day. Engineer arrives at 10am (as I'd suggested!) to a fully functional box. Checks levels, etc and leaves. Box promptly crashes later, and another call-TiVoTech-Engineer cycle is started. To be fair to VM, they're being as helpful as they can and I'm getting through to the right people extremely quickly. Saturday arrives, and so does an engineer. He's not been TiVo trained though, so he ups the levels and goes - in other words, does his best. TiVo crashes later in the day. TIP: Ensure that the engineer being booked is TiVo trained and that he DOESN'T unplug the box while it's recording F1 Qualifying. Another cycle, and we're nearly there. TiVo engineer came yesterday and adjusted levels, changed connectors. Then did a box-swap. DISASTER. Two months of setup gone! He then phones me later to give me his mobile number as all he's done is removed the work that Saturday's engineer did. TIP: Don't let the engineer dismiss your knowledge of what's going on: I repeatedly stated that the other engineer had upped the levels and maybe they needed to come down again - it's not the box and my precious recordings (some partial) So. we'll see where we go from here. Again, this is merely posted in the spirit of sharing information rather than starting a bashing thread.