As noted in a previous thread, my S3 hard drive failed after 11 months. I did purchase the 3 year CC repair plan for $59.99. I boxed up my S3 and took it to the local CC. They punched in my contract number, and then said.. "oh, we aren't authorized to service these, we'll just trade you for a brand new one" So, they brought a brand new one up from the stockroom. Unfortunately, they did open it and take the accessory box out and send it back with my broken one. Then they explained that with giving me a new Tivo that ended my repair plan, and that they would credit me back for the 2 years and 1 month remaining on the plan. So, I got a brand new tivo after 11 months for about $20. They did give me the option to repurchase another 3 year plan for $59.99. Since I was getting $40 back from my old plan, I took them up on it. It's worth it for instant exchange.