Multiple devices not connecting to TiVo service

I would rethink your refusal; assuming your box is really dead, that is the standard price for a Lifetime transfer and $280 for a new box is a bargain.

But I wouldn't do anything until you've resolved your network problem; you haven't given enough details to narrow that down. You might enumerate your devices and how you get Internet to see if that gives someone an idea. And what do you mean by "connect"? Does it just not have a guide to display or is it not showing the programs? Did you mean that you can watch Netflix on your TiVos or are you using another device.

 

If the TiVo servers were down I don't think you would get to the downloading phase. That happened yesterday morning. Also when the servers are down Online fails too.

One of your pictures shows that the port tests passed. Does the Internet Connection test pass also?

 

Reflexively, a full power reset of ALL your gear would be the first step, per the following post:

No guarantees the full power reset will resolve your issue, but it has been found to fix some mysterious network hiccups.

 

I'm experiencing something similar but it's C115 and C118 errors. I also have eero 3 wifi units. Resets of the cable mode, the eero wifi units, and a hard reset (unplug) of the tivo haven't solved the issue. The techs with my cable company are unsure how to proceed. Could this be an eero issue? I haven't pulled them out of the mix yet. All of my units are also ethernet wired back to a 24 port switch connected to the main eero.

I'm submitting a request for support to Tivo to see if my account is properly in-sync. One of my units is a cable company unit. The others are owned by me. This configured has worked just fine until recently.

 

Wow, I too started having this issue yesterday. All my Mini's failed to connect to TIVO service and to mother Roamio. Interestingly that TV is working and Netflix is working too. So there is no problem with actual network connection in the house. Very weird.....

 

Do you have eero? I put my closest tivo on the cable modem directly and it works. Looks like eero pushed an update in june and caused this. I'll open a ticket. I suggest others do the same so they know its not just one crazy person

 

I am also having the same issue with my Roamio. It won't connect to the Tivo service, but is able to stream Netflix. I also am using the eero mesh network. When this started my eero was on v3.8.0-1205. I have just updated to v3.9.1-9 (released June 18th), but am still have the issue with connecting to the Tivo service (error C115) the unit is hardwired to the main eero through a switch.

 

I had one successful connect when I plugged the Tivo directly into the main Eero. I have a TP-LINK 24-port switch that it was going through before that. It connected to the TiVo service and updated once but wouldn't do it again. I have several switches around the house, to hardwire to each Eero, and taking each out isn't possible, unfortunately. I have a couple TP-LINK switches and a couple Netgear scattered around the house. I have not touched them lately. The only thing that has changed in my network, that I'm aware of, is the Eero software push at the end of May / early June. There could have been changes on the cable providers side so I have them coming out to troubleshoot their hardware/wiring.

I'll try the ports tonight - thanks!

 

check out the thread on reddit:

the cable company was able to get the tivo working directly through coax without ethernet - moca. when we unplugged the moca adapter (ecb?) from the eero the tivo got a non-eero ip and it would update.

it looks like it's eero ethernet related.

 

UPDATE - A HUGE thanks to Scott @ Eero for taking the time to troubleshoot this with me and being an incredibly helpful guy! They pushed the previous version to my Eeros and now all of TiVos can connect again. I'm back on the 3.7.0-948 version.

Eero is still trying to determine what the issue is since there are only a few of us, the unluckies, that are having this issue.

 

We have a thread on Reddit:

 

Thank you for the update (and leg work)! I joined this forum after finding this thread (and the Reddit thread). I hope to see an official fix soon. In the meantime, I’ll reach out to Eero and have them roll me back to the version you identified.

 

Has anyone seen a true fix from Eero on this?

 

I'm still running 3.7.0-948. I haven't been contacted about a true fix yet.

 

So I ran out of guide data today. I also have an eero (first gen). After trying a number of things, the only thing that worked was to plug the TiVo DIRECTLY to the cable modem and update the data. Definitely not a long term solution, I'll be contacting eero tomorrow since I missed the cutoff time tonight.

 

Anyone know if this is only happening to Gen 1 eeros? That's the only ones I have seen mentioned in these threads.