MPEG2 HD Channels Gone March 31

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by litzdog911, Mar 10, 2010.

  1. shibby191

    shibby191 New Member

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    A key for sports is to know your guide data. Look for things that show up in the guide data of your favorite team all the time. Some RSNs are better then others. "Live" is a good one usually on the Fox Sports Nets as they typically put Live in the guide data for the actual live showing and don't for the later repeats overnight. Just an example.
     
  2. Wil

    Wil Unknown Member

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    This is why I _loved_ DOS and think this human engineering nonsense is a dumbing down of humanity. Where's the CHALLENGE in GUI's and Tivo's?

    If you don't know boolean you've got no business watching TV.
     
  3. samo

    samo New Member

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    Littleton,...
    It would help if you had at least some idea about DirecTv search. Apparently you don't. For people like you and your extended family DirecTv has what they call "smart search" - type anything you want from movie title to actor name or category name and it finds it for you. For mathematically challenged word "Boolean" as it apply to DirecTV search means that you need to know how to use "and" and "or" in your sentence. Fancier options are available but they probably needed for less than 1% of common situations.
    I find DirecTV "smart search" much more user friendly than TiVo search and DirecTV advanced search much more capable than TiVo search.
     
  4. cbessant

    cbessant New Member

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    The Donner Party suffered through a cold winter thinking the rescue party was just around the corner. I do think DTV is cold and non-customer supportive. Here is my response to DTV axing the old MPEG2 channels:

    This is a tad overly dramatic, re: Donner party. Some manager made a decision without thinking about the customer, or even caring, unless they are in a college dorm or at a hotel. Telling HD TiVo customers they don't matter by dragging out the new HD TiVo is just rotten customer service. My only choice is to switch to DISH and that is like jumping into a fire. I don't have a cable or fiber option in my rural community. If I DID, I can guarantee I would have jump the DTV ship a long time ago - I call it voting with my Dollars (what little value they have left in this economy.)

    BTW, I do have a DirecTv HD DVR that I really don't like.

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=432315&page=7

    (And yes, I made a mistake that it is the MPEG2 channels that are being wiped out.)

    Originally Posted by cbessant
    On March 31, 2010 the grave stone will read: "Rest in peace MPEG-3, and screw all the remaining TiVo HD customers, unless you are a hotel or college DORM consumer".


    Check-out Channel 99, and you'll see the rest of the 70-channel range that was used for MPEG-3 HD is going away; it has been suffering a slow death over the past 2 years as DirecTv chipped away at it. Still no word on when the new HD DirecTiVo will be released, and DirecTv could care less, unless you are a hotel or college dorm customer.

    Nice, real nice.
     
  5. cbessant

    cbessant New Member

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    Jun 9, 2004

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    Very well said!!!!
     
  6. ErliDayz

    ErliDayz New Member

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    I'm curious if anyone out there is working on or has come with a motherboard upgrade for the HR10 's to the MPEG 4 profile. That would be a money maker for someone!
     
  7. stevel

    stevel Dumb Blond TCF Club

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    I've never heard of such a thing and would think it impossible without the cooperation of DirecTV. New satellite tuners would be required and new software to recognize the added satellites (99 and 103). All that and maintaining the TiVo software? Good luck with that.
     
  8. eleventeen

    eleventeen New Member

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    Got a confusing one for everybody, I have a HR10-250 on my account as well as a SD DTivo unit. I added the HR10-250 when the power supply in my other SD unit fried so no dish was replaced, which in hindsight may be what is confusing them.
    I got a letter in the mail, an email, a phone call, notice on the screen, etc, that the HD channels in the 70s were going away as everybody knows and to call 888-763-7772 to schedule my upgrade "free of charge with no commitment extension".
    Well I called yesterday and they tell me I don't need an upgrade, so I call back tonight and the first CSR I speak to says yes you do, well you only need the dish. Third and fourth say I need both but they need to lock me into a 2 year contract, even though the letter says differently. After 2+ hours on the phone and being hung up on by their phone system nearly everytime I was put on hold, I still don't have a straight answer.

    The supervisors and their supervisor both told me I just needed the dish upgraded, I don't have the 5LNB oval but everything I'm reading here and elsewhere says I can't get the HD channels on the HR10-250. They now want to charge me for the new dish install and say I don't need the new DVR. They sent this on to their "resolution department" and I might hear back in 3-5 days because I'm not paying for a dish if they sent me multiple letters saying there is no charge.

    So do I need a new dish and receiver or just the dish?

    BTW, 2 different techs claimed "sometime in the Fall" for the new HD Tivo which is really what I'm waiting for but at this point I'm not sure I'll be a customer that long if they can't figure this out.
    Thanks for the help.
     
  9. bigpuma

    bigpuma Well-Known Member

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    Morgan Hill, CA
    It all depends what you want. Your HR10 will not get any HD channels from DirecTV, it will still get OTA channels via an antenna. If you want to get HD channels from DirecTV you need both a new dish and new receivers which of course wouldn't be a TiVo. If you want to upgrade I would keep calling until they give you a free Dish and HD DVR. If you don't care about HD then you don't need to do anything.
     
  10. eleventeen

    eleventeen New Member

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    New Jersey
    Thanks, that's what I thought, they kept saying I'd get all the HD channels with my current receiver and just a new dish. I'm okay without HD for a while if it means I keep the Tivo, although I was willing to give their DVR a try for free but if they can't give me that after offering I'll just remove the HD.
     
  11. shibby191

    shibby191 New Member

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    How long ago did you get those letters? I think they were sending those out like crazy a year ago and before but trailed off since then. It could be that if those letters were from a while ago that those deals are no longer in the system which is why they are having such a tough time. I had read elsewhere that after a certain point they figured all those that wanted to upgrade did and they quit hounding people to upgrade.

    And like you said, sounds like you don't actually get HD (?) so that may be confusing them as well.

    Bottom line though, if you want HD from DirecTV you need a new 3 or 5 LNB "Slimline" dish *and* and HR2x HD DVR. Period. You can still continue to use your HR10-250 as an SD DVR however (as well as OTA HD if you can get it).

    Good luck on trying to get the deal.

    It is good to hear the CSR's saying "fall" for the new HD DirecTivo since that now jives with what the Tivo CEO said a couple weeks ago that it was delayed until "later" this year. Thus perhaps that has now started to be communicated down to the front line.
     
  12. codespy

    codespy Go A-Rod (Packers)

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    Thanks for the tip....I will give it a shot and respond on the results...even though they laid an egg vs. the 76ers tonite.
     
  13. eleventeen

    eleventeen New Member

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    Dec 15, 2004
    New Jersey
    The letter is dated March 1st of this year, I got the email in the past week. The manager I spoke to admitted that "corporate" sent all these letters out and they didn't know anything about it until this week even though the letters went out a few weeks ago. So they know about the letters, they just don't have the ability to do what the letters say.
    I get HD on the channels in the 70s but nowhere else which is what I expect but these are the channels they are moving, I'm just not sure they keep telling me the HD Tivo unit should get all the new channels.
     
  14. shibby191

    shibby191 New Member

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    Go over on DBSTalk and find the email of the VP of customer support. Ellen something. You email her and you'll get the VP office support calling you back and taking care of you. I'm sure they will straighten it out for you. At the least they should have the ability to override whatever the normal CSR's can't do. At least that's what I've read over there.
     
  15. Eben

    Eben New Member

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  16. eleventeen

    eleventeen New Member

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    New Jersey
    Thanks, I took your and Shibby's advice and emailed her, I also put a note on their Twitter and Facebook pages as they seem to be responding to those as well. I got a call back from somebdy in her office on Saturday morning to get an explaination on everything.
    He admitted the techs who told me I didn't need anything new were wrong and would follow up on some better training, he confirmed what I read here and knew already, that I need a new dish and receiver to get anything HD after March 31st.
    They are willing to give me the equipment, just not without the 2 year committment, he tried to explain it by saying the HR10-250 I have, which I got from a friend who moved to FIOS when my other unit died, was already upgraded when it was on their account so they can't upgrade it again even though they got that equipment back. He also told me I couldn't remove the HD service from my account while I have the HR10-250 activated, but I think he had that wrong since I know people have done that. Might have something to do with the fact that when I activated the HR10 they put it in as leased equipment.
    It's an explanation at least so that helps.

    While I had somebody from their corporate office on the phone I asked about the HR-24 since the reviews have been better and he said he couldn't get me that, they are only testing it in 4 markets and it was scheduled for a wide release in May. He also had no dates on the HD Tivo at all, which is funny to me since two reps are saying "Fall". I'll believe it when I see it.
    I'm thinking about what to do, not sure I want to part with the Tivo just yet.


    As an aside, wouldn't Tivo and DirecTV want to push on getting the TIVO out to capitalize on the DISH customers that might be loosing DVR service if Tivo gets their way with the lawsuit? Guess it's not that easy even if the lawsuit has been going on for years.
     
  17. shibby191

    shibby191 New Member

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    You can keep your HR10 active so you don't have to give up your Tivo. But obviously it would be good for SD and OTA HD only going forward.

    I guess your decision probably comes down to this: Are you going to stay with DirecTV no matter what, even if a new DirecTivo never comes out or is delayed even more. If that answer is yes then I personally would take the free upgrade, you'll be all set with the new dish and you'll get all the HD channels on the new receiver. You can keep the HR10 going as long as you want. If/when the new DirecTivo comes out you can get one. If it doesn't you're staying with DirecTV anyway so doesn't really matter.

    Now if Tivo is your most important thing then I guess you have to decide how long do you want to wait for a new DirecTivo and not have HD or research your cable/Fios options with a stand alone Tivo.

    There is no right or wrong answer here, it's just what is most important to you personally.

    Well, I highly doubt it will ever get to the point that Dish actually has to shut off DVRs. Money will exchange hands one way or another. But on that issue, DirecTV already has their own DVR platform that 10+ million of their subs use, they don't need Tivo to capture ticked off Dish subs. ;) Tivo however you'd think they would want it out yesterday because they are shedding subs every month they will have a hard time getting back. Ticked off Dish subs don't really matter, they need to get this thing out and now.
     
  18. HiDefGator

    HiDefGator New Member

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    While I doubt Dish will ever turn off a single DVR, why would having a new DirecTivo make people that currently don't have a Tivo more likely to sign with Directv if they leave Dish?
    It might help Tivo but I don't see Directv caring one way or the other.
     
  19. TonyD79

    TonyD79 Well-Known Member

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    What would Tivo have to do with it? DirecTV has a DVR that uses some Tivo-like technology (they have an agreement unlike Dish). Dishplayers are nothing like Tivo from a user interface viewpoint so Tivo is not a big attraction for Dish customers. Not that it is much of an attraction for DirecTV customers either; DirecTV has not offered a Tivo in years and they are doing just fine.

    (I hope you get your issue worked out..get the HR2x and watch lots of HD. Not worth trying to wait it out.)
     
  20. eleventeen

    eleventeen New Member

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    New Jersey
    Really a thought from both sides, Tivo and DirecTV. Tivo wants more people using their software, Dish customers may be more likely to go to DirecTV than cable for various reasons, avaliablility being one, so they do everything they can to get the new DTivo boxes out. DirecTV wants to capitalize on angry Dish customers and promotes that fact they have a DVRand they have a DVR with Tivo that won't get shut off like your just did. Although that could backfire if Dish people are just mad that Tivo took away their DVRs in a roundabout way, although I would never see it that way.
    Just a thought, I'm sure it's been brought up before.
     

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